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Cooper Norcross Health

Academic health system serving South Jersey

Patient Services Representative

Full-TimeDeadline 9/1/27
$18 - $29/hr
Entry
Camden, NJ, USA
In Person
Medical, Clinical & VeterinaryClinical Support & Patient Administration

About the job

Requirements
  • A high school diploma or equivalent is required.
  • At least one year of recent registration or billing experience in a medical facility is preferred.
  • Proficiency in patient registration, scheduling, medical insurance precertifications, authorizations, and referrals is preferred.
  • Epic experience is preferred.
  • NAHAM Certified Healthcare Access Associate certification is preferred.
  • Ability to stand and walk for two to eight hours per assigned shift is required.
  • Ability to multitask and adjust to patient volume in a fast-paced environment is required.
  • Excellent organizational, written and verbal communication, teamwork, and customer service skills are required.
Responsibilities
  • Greet patients and guests using AIDET and provide an individualized patient service experience.
  • Provide patient support, communicate delays, and offer appropriate alternatives.
  • Perform full registration and update and validate demographic, identification, and insurance information; complete verification and obtain signatures.
  • Perform and document patient outreach for front desk pool messages, MyChart messages, and confirmation calls.
  • Use kiosks, tablets, and other technology to assist patients upon arrival.
  • Make appointments, including follow-up appointments, across physician office, imaging, and laboratory services.
  • Collect copays and outstanding balances and reconcile the cash drawer daily.
  • Perform nonclinical administrative duties, including telephone communication, medical-record documentation, obtaining reports and medical records, completing insurance and disability forms, precertifications and authorizations, referrals, and patient-registration and referral workqueues.
  • Transcribe radiology and scheduling orders according to procedures.
  • Respond to patient outreach and callback requests in a timely and efficient manner.
  • Respect and promote patient rights and respond appropriately to emergencies.
  • Communicate with multidisciplinary team members and patients while adhering to organizational values and the Code of Ethical Conduct.
  • Maintain knowledge of regulatory standards and sustain compliance in daily operations.
  • Work at other ambulatory offices when requested based on patient volume.
  • Perform other duties as assigned by the manager.
Desired Qualifications
  • At least one year of recent registration or billing experience in a medical facility.
  • Proficiency in patient registration, scheduling, medical insurance precertifications, authorizations, and referrals.
  • Epic experience.
  • NAHAM Certified Healthcare Access Associate certification.

About the company

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Cooper Norcross Health

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Website

Cooper Norcross Health is an academic health system serving South Jersey from the Philadelphia suburbs to the Jersey Shore. Its Camden flagship is South Jersey's only Level I adult trauma center and the busiest in the Philadelphia region; the system also operates a Level II pediatric trauma center and MD Anderson Cancer Center at Cooper. Patients access primary, specialty, emergency, inpatient, surgical, urgent, and rehabilitation services at Cooper hospitals and outpatient clinics, while physicians teach at Cooper Medical School of Rowan University and advance care and research. Rooted in Cooper Hospital, which opened in 1887, the not-for-profit system is headquartered in Camden, New Jersey.

Company Size

10,001+

Company Stage

N/A

Total Funding

N/A

Headquarters

Camden, NJ

Founded

1887

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