Community Health Worker

Description

Job Title: Community Health Worker        

Reports To: Program Manager

Department: Health Center – Enabling Services 

FLSA Status: Hourly, Non-Exempt 

SUMMARY

The Community Health Worker operates under indirect supervision and reports to the Program Manager, serving as a vital link between healthcare teams and clients. Working across clinical and community settings, including home visits, this role collaborates with comprehensive care teams (medical, behavioral health, and dental) to improve client health outcomes. The position focuses on connecting clients to essential resources, providing health education, and coordinating care services to enhance overall client well-being.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Coordination of Support and Enabling Services

• Assist clients across home, community, and clinic settings 
• Educate clients about program benefits and health impact 
• Assess non-medical factors affecting health (e.g., insurance status, food, utilities, housing, education, employment, financial, transportation, safety, clothing, child care, social/emotional health, etc.)
• Coordinate client referrals to address identified needs 
• Develop personalized support plans 
• Provide client advocacy 
• Help clients overcome barriers to accessing comprehensive care (medical, behavioral health, dental)
• Support proper utilization of health center services

Eligibility & Enrollment Assistance

• Process applications and renewals for:
• Local, State, and Federal Programs and Resources
• Medicaid, CHIP, SNAP, and TANF
• Health Center Grant Programs, i.e., Sliding Fee Scale (FQHC), Primary Health Care (PHC)
• Prescription Assistance Programs (PAP)
• Affordable Care Act coverage
• Medicare/Medicare Advantage plans

Documentation & Reporting

• Document all encounters, assessments, and outcomes 
• Maintain detailed electronic client records 
• Complete monthly activity reports 
• Track client compliance with plan objectives

Health Center Outreach

• Coordinate and/or conduct health education presentations 
• Participate in health center outreach activities, including but not limited to: health promotion events, community clinics, health and resource fairs, food distributions, community events 
• Travel to various community locations 
• Promote awareness of health center services and available assistance programs

General

• Adhere to all Chambers Health appearance standards and always maintain a professional dress while working.
• Maintains friendly, efficient, positive customer service attitude toward customers, clients and co-workers. Is responsive to customer needs.
• Uses Service Excellence model when interacting with patients, client, and guests.
• Demonstrates commitment to professional growth and competence by adherence to hospital and departmental annual training commitments.
• Participates in self-development by attending mandatory in-services and educational programs appropriate to the goals and needs of the department.
• Adheres to all established systems and training programs to provide a safe environment.  
• Maintains compliance with Chambers Health standards of operation. Always adheres to Chambers Health Business Conduct Policy. Maintains all records and reports to ensure compliance with all local, state and federal regulations and codes.
• Maintains compliance with all requirements of Federal, State and local regulations and guidelines including the Civil Rights Act of 1964, as amended, the Age Discrimination in Employment Act of 1967, as amended, and the Americans with Disabilities Act, as amended.

OTHER DUTIES

• Performs other related duties as may be assigned by Program Manager and Director of Grants Management and Community Programs.

ADDITIONAL INFORMATION

• Travel: Frequent; Must be in possession of a valid Texas driver’s license is a requirement for this job.
• Work Week: Primarily Days & Occasional Evenings / Weekends

WORK ENVIRONMENT

The work environment characteristics described in the following tables are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be exposed to extreme cold and extreme heat.

USE OF EQUIPMENT: Fill in equipment typically used to perform the job, i.e. personal computer, telephone, oven, grill, cash register, copier, hand truck, etc.

• Computer 
• Telephone 
• Keyboard
• Copier 
• Stapler 
• Printer
• Camera 
• File Cabinet 
• Mouse 

Requirements

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Community Health Worker (CHW) certification, or ability to obtain certification within the first 6 months of employment.
• Certified Application Counselor (CAC) certification, or ability to obtain certification within first 6 months of employment.
• Bilingual (Preferred)
• Strong interpersonal and communication skills and the ability to work effectively with clients in a diverse community.
• Knowledge of community agencies and resources
• Working Knowledge of Microsoft Office programs (Word, Excel, PowerPoint, Outlook) and Electronic Health Record (EHR).
• High School Diploma or GED
• At least one (1) year of applicable experience

LIFTING REQUIREMENTS: Place an ‘X’ next to the statement that best describes the usual lifting activity.

• SEDENTARY Lifting to 10 pounds maximum and occasionally lifting and or carrying small items (files, manuals, binders)
• LIGHT Lifting 20 pounds maximum with frequent lifting and/or carrying objects up to 10 pounds

X MEDIUM Lifting 50 pounds maximum with frequent lifting and/or carrying objects weighing up to 25 pounds

• HEAVY Lifting 100 pounds maximum with frequent lifting and/or carrying objects up to 50 pounds
• VERY HEAVY Lifting objects more than 100 pounds with frequent lifting and/or carrying objects weighing 50 pounds or more

PHYSICAL DEMANDS: Place an “X” in the column that best describes the physical activities which are required for the position.

DEFINITIONS:

• Not Required May be a routine part of the job, but the essential functions can be performed without this activity.
• Occasional Activity is needed to perform the essential functions of the job at random intervals.
• Frequent Activity is usual and customary part of the essential functions of the job.
• Constant Activity is continually occurring and required to perform the essential functions of the job.

BENDING - FREQUENT

KEYING - FREQUENT

HEARING - CONSTANT

REACHING - FREQUENT

SEEING - CONSTANT

SPEAKING - CONSTANT

STANDING - CONSTANT

WALKING - FREQUENT

LIFTING - FREQUENT

CARRYING - FREQUENT

CLIMBING - NOT REQUIRED  

KNEELING - OCCASIONAL

TASTING - FREQUENT

SMELLING - FREQUENT

PUSHING - FREQUENT

PULLING - FREQUENT

OVERHEAD REACHING - OCCASIONAL