Seminole Hard Rock

Global restaurant, hotel, and casino brand.

Front of House Supervisor

Food & Beverage Operations ManagementConfirmed live in the last 24 hours

Full-timeLondon, UKNo salary listedIn-person

About the Job

Requirements

Proficiency communicating in English, including speaking, reading, and writing.
Proficiency with relevant technology, including point-of-sale systems, kitchen display systems, FreshTxt, and OpenTable.
Proficiency in, and ability to demonstrate, menu, beverage, and retail knowledge.
Food and alcohol certifications must be up to date.
A high school diploma or equivalency is required.

Responsibilities

Assist the management team with day-to-day cafe operations and ensure guest satisfaction while supporting the Line, Prep, Dish, Receiving, Inside Expo, Outside Expo, Bar, Servers, Hosts, Bussers, Retail, and Sales/Banquets departments.
Communicate with managers daily, review daily functions and events, validate execution of Hard Rock recipes and steps of service, ensure ticket times are met, and coach employees in delivering the guest experience.
Provide employees with verbal recognition, direction, and support, and communicate cafe, regional, and corporate procedures.
Communicate with managers to evaluate work procedures, review standards, identify ways to increase efficiency or effectiveness, and respond proactively to needs.
Mentor new employees by providing information about their job and the company.
Train and empower employees to make sound decisions about service, food quality, and guest satisfaction in accordance with company training standards.
Ensure employees follow safety, sanitation, and security procedures.
Listen to feedback from guests, employees, and managers to identify areas of strength and opportunities to improve personal, cafe, and retail performance.
Greet employees as they begin their shifts and communicate with managers to ensure departmental opening, swing, closing, and cleaning duties are completed to standard.
Perform employee tasks, including preparing menu items, bussing tables, serving food, helping in the Rock Shop, and running drinks, to support employees and ensure a quality guest experience.
Prepare the cafe and employees for shifts and ensure the cafe is ready to open according to standards.
Perform table visits to ensure guest satisfaction; greet guests and model the use of 10-5-First and Last.
Resolve guest complaints with the manager on duty, listen to guest requests and needs, and communicate them to the management team.
Understand SMG, Mystery Shop, and ReviewPro and use their analytics to improve the guest experience.
Observe employees at work to ensure policy adherence and a positive guest experience.
Develop ways to promote the company and new programs that bring in business, and participate in local events to increase sales and profits.
Inspect product levels and storage areas to ensure adequate stock and proper storage, rotation, freshness, and sanitation.
Monitor food and beverage, alcohol, and retail sales hourly and report information to the team.
Monitor food, beverage, and labor costs using established methods, report findings to the manager, and work toward cost goals.
Observe food preparation, including employees' portioning, cooking, and heating, to ensure recipe, temperature, and quality standards.
Inspect, taste, and touch food during line checks to ensure freshness, proper temperature, and adherence to recipes.
Validate comps and discounts through table-visit inspection; only managers may complete a comp.
Expedite food preparation by checking lead times and monitoring ticket times to ensure food is prepared and served promptly.

Desired Qualifications

Bilingual ability is preferred.
One to two years of hospitality industry experience is preferred.

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

The Cafe Supervisor is responsible for assisting the management team with the day-to-day operations of the Cafe, ensuring Guest satisfaction, while supporting all Departments, including the Line, Prep, Dish, Receiving, Inside Expo, Outside Expo, Bar, Servers, Hosts, Bussers, Retail and Sales/Banquets. The Cafe Supervisor communicates with the Managers on a daily basis, reviews the daily functions and events, validates the execution of Hard Rock recipes, validates the execution of steps of service and ensures ticket times are adhered to, while coaching the overall delivery of an amplified experience in order to create Raving Fans of our Guests.

PEOPLE:

Continuously provides Employees with verbal recognition, direction and support
Communicates with Employees to keep them informed of Cafe, Regional and Corporate procedures
Communicates with Managers to evaluate work procedures, review standards, identify methods for increasing efficiency or effectiveness and respond proactively to any needs that have arisen
Mentors new Employees by presenting them with information about their job and the company
Trains and empowers Employees to exercise good judgment to make decisions regarding service, food quality and Guest satisfaction by adhering to company training standards
Ensure Employees follow safety, sanitation and security procedures
Listens to comments, criticisms, and feedback from Guests, Employees and other Managers to gain an understanding of areas of strength and opportunity to improve personal/Cafe/Retail performance
Greets Employees as they begin their shift to promote an atmosphere
Communicates with Managers to ensure that departmental opening, swing, closing and cleaning duties were completed up-to-standard
Performs Employees’ tasks such as preparing Menu items, bussing tables and serving food to help Employees and ensure the quality of the Guest experience
Prepares Cafe and Employees for shift and ensures the place is ready to open according to standards

GUEST EXPERIENCE:

Performs 100% table visits to ensure guest satisfaction
Greets all guests and models the use of 10-5-First and Last
Resolves guest complaints with MOD
Listen’s to guests requests and needs and communicates to the Management team
Understands SMG, Mystery Shop and Review Pro and uses analytics to improve the guest experience
Observes Employees’ while they work to ensure adherence to policy and positive guest experience
Performs Employees’ tasks such as helping in the Rock Shop, preparing menu items, bussing tables, running drinks and serving food to ensure the quality of the guest experience

SALES:

Builds business/market share by thinking of new ways to promote Company and new programs that will bring in business, and by participating in local events to increase sales and profits
Inspects product levels and storage areas to determine if enough product is on hand and to maintain proper storage, rotation, freshness of product and sanitation conditions
Monitors sales (F&B, Alcohol and Retail) by the hour and reports information to team

PROFITS:

Monitors food, beverage and labor costs using established methods to meet goals, reports findings to Manager
Observes food prep by watching Employees’ portion, cook, and heat items to ensure correctness of recipe, temperature and quality
Inspects, tastes and touches food to ensure freshness, proper temperature, and recipe adherence during Line Checks
Validates all Comps and Discounts through inspection via table visit (only Managers are allowed to complete a Comp)
Expedites food preparation by checking lead times and monitoring ticket times to ensure that food is prepared and served timely

MINIMUM REQUIREMENTS:

Proficiency communicating (speaking, reading, and writing) in English, bilingual preferred
Proficiency in relevant technology (POS, KDS, FreshTxt/Open Table, etc.)
Proficiency in and can demonstrate Menu/Beverage/Retail knowledge
Food/Alcohol Certifications up to date
High school diploma or equivalency required
Minimum of 1-2 year hospitality industry experience preferred

About the Company

Seminole Hard Rock

Global restaurant, hotel, and casino brand.

Hard Rock operates a global hospitality and entertainment brand that runs restaurants, hotels, and casinos with a rock-and-roll theme. The core experience blends American-style dining with a live music atmosphere and a curated collection of music memorabilia, which started organically from a customer’s guitar request and grew into the brand’s hallmark. The business model spans multiple hospitality verticals, including themed cafes, hotels, and casino gaming venues, all unified under the Hard Rock brand. Unlike many competitors, Hard Rock is owned by the Seminole Tribe of Florida, which acquired the brand in 2007, enabling strategic expansion in gaming and hospitality across the world. The company’s goal is to deliver immersive entertainment-centered experiences through consistent branding, hospitality, and iconic memorabilia across its global network.

Company size: 5,001-10,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Virginia Beach, VA
Founded: 1971

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Seminole Hard Rock

Front of House Supervisor

About the Job

Requirements

Responsibilities

Desired Qualifications

PEOPLE:

Continuously provides Employees with verbal recognition, direction and support

Communicates with Employees to keep them informed of Cafe, Regional and Corporate procedures

Communicates with Managers to evaluate work procedures, review standards, identify methods for increasing efficiency or effectiveness and respond proactively to any needs that have arisen

Mentors new Employees by presenting them with information about their job and the company

Trains and empowers Employees to exercise good judgment to make decisions regarding service, food quality and Guest satisfaction by adhering to company training standards

Ensure Employees follow safety, sanitation and security procedures

Listens to comments, criticisms, and feedback from Guests, Employees and other Managers to gain an understanding of areas of strength and opportunity to improve personal/Cafe/Retail performance

Greets Employees as they begin their shift to promote an atmosphere

Communicates with Managers to ensure that departmental opening, swing, closing and cleaning duties were completed up-to-standard

Performs Employees’ tasks such as preparing Menu items, bussing tables and serving food to help Employees and ensure the quality of the Guest experience

Prepares Cafe and Employees for shift and ensures the place is ready to open according to standards

GUEST EXPERIENCE:

Performs 100% table visits to ensure guest satisfaction

Greets all guests and models the use of 10-5-First and Last

Resolves guest complaints with MOD

Listen’s to guests requests and needs and communicates to the Management team

Understands SMG, Mystery Shop and Review Pro and uses analytics to improve the guest experience

Observes Employees’ while they work to ensure adherence to policy and positive guest experience

Performs Employees’ tasks such as helping in the Rock Shop, preparing menu items, bussing tables, running drinks and serving food to ensure the quality of the guest experience

SALES:

Builds business/market share by thinking of new ways to promote Company and new programs that will bring in business, and by participating in local events to increase sales and profits

Inspects product levels and storage areas to determine if enough product is on hand and to maintain proper storage, rotation, freshness of product and sanitation conditions

Monitors sales (F&B, Alcohol and Retail) by the hour and reports information to team

PROFITS:

Monitors food, beverage and labor costs using established methods to meet goals, reports findings to Manager

Observes food prep by watching Employees’ portion, cook, and heat items to ensure correctness of recipe, temperature and quality

Inspects, tastes and touches food to ensure freshness, proper temperature, and recipe adherence during Line Checks

Validates all Comps and Discounts through inspection via table visit (only Managers are allowed to complete a Comp)

Expedites food preparation by checking lead times and monitoring ticket times to ensure that food is prepared and served timely

MINIMUM REQUIREMENTS:

Proficiency communicating (speaking, reading, and writing) in English, bilingual preferred

Proficiency in relevant technology (POS, KDS, FreshTxt/Open Table, etc.)

Proficiency in and can demonstrate Menu/Beverage/Retail knowledge

Food/Alcohol Certifications up to date

High school diploma or equivalency required

Minimum of 1-2 year hospitality industry experience preferred

About the Company

Seminole Hard Rock

Recently Posted Jobs