General Manager
$95k - $100k
Mid
Bachelor's
Colonial Heights, VA, USA
In Person
Business & Strategy
About the job
Requirements
- Be at least eighteen years of age.
- Have a valid driver's license, a clean motor vehicle record, and a clean background check.
- Have a college degree.
- Have strong financial acumen.
- Have experience in a business-to-business service industry work environment.
- Use problem-solving skills to address people and process challenges.
- Have a detail-oriented work style to identify discrepancies.
- Have organizational skills to meet critical deadlines and schedule resources.
- Be willing to take responsibility for daily operations after hours or on unscheduled workdays.
- Be willing and able to perform physical work when necessary.
- Be committed to serving as a key leader in a disaster recovery environment and embracing the requirements of serving internal and external customers in that environment.
Responsibilities
- Implement quality concepts throughout operational processes to drive continuous improvement.
- Supervise warehouse and vault operations and delivery service, ensure staffing meets customer demand, use employees' strengths to support customer service, supervise operational personnel, and maintain equipment and facilities for optimal performance.
- Interview and screen candidates; complete hiring; train, evaluate, supervise, and reward personnel; train staff on security and fire safety procedures; enforce attendance and other personnel policies; ensure staffing coverage during absences; and communicate updates to all operational shifts through meetings and written communications.
- Participate in the company's quality program, including its development and training; monitor, track, and set goals for on-time deliveries, driver productivity, warehouse and vault productivity, paperwork accuracy, and driver response time; communicate and chart performance goals and results; and pursue continuous improvement.
- Monitor driver efficiency and fuel usage, and observe stops and idle times during routes through the vehicle GPS system.
- Manage vehicle maintenance, cleanliness, preventive maintenance scheduling, and related expense tracking and control.
- Maintain warehouse and vault appearance, cleanliness, orderliness, and security, including key fobs, alarm codes, and door lock changes; control repairs and replacement orders; manage fuel card use and check-in/check-out procedures; maintain scanners and related equipment; and control available rack space and assess the need for additional racks.
- Oversee daily warehouse and vault operations to ensure inventory accuracy and timely deliveries; audit paperwork; reconcile daily inventories for critical accounts; schedule, supervise, and conduct bay audits; supervise bay consolidations; and verify and audit warehouse map accuracy.
- Provide courteous, attentive customer service in person and by phone; coordinate special requests and resolve customer problems, including disaster recovery drills and large customer problems; and update and distribute delivery schedules.
- Manage compliance requirements and tasks related to all facility operational functions.
Desired Qualifications
- Have three to five years of supervisory experience, with demonstrated ability to manage and motivate others.
- Have profit-and-loss experience.
About the company
Vital Records Control provides secure records management services for businesses. Its offerings include secure off-site document storage, shredding of physical documents, and data protection services to prevent data breaches. The service works by storing physical materials in vetted facilities with strict chain-of-custody, coordinating secure shredding, and offering data protection measures and audits to meet compliance. The company differentiates itself through a clear emphasis on security, reliable customer service, and growth achieved by acquiring regional records management firms to expand its footprint. The goal is to help organizations protect sensitive information, meet regulatory requirements, and manage information efficiently as technology and regulations evolve.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Memphis, Tennessee
Founded
1988
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Simplify's Take
What believers are saying
- August 25, 2026 AskTuring acquisition adds AI search and governance capabilities.
- June 30, 2026 VITAD launch expands revenue into IT asset disposition nationwide.
- February 10, 2025 Redishred purchase deepened shredding and asset-disposition scale in major metros.
What critics are saying
- AskTuring integration distracts teams and delays customer-facing AI products until 2027.
- Acquisition sprawl increases systems complexity and raises post-merger margin pressure across VRC's network.
- One HIPAA or data-destruction failure would trigger lost healthcare contracts and reputational collapse.
What makes VRC Companies unique
- VRC combines physical records, shredding, release-of-information, ITAD, and AI in one platform.
- VitalControl and VitalChart unify physical and digital information workflows for regulated customers.
- 100+ locations and 200+ markets give VRC dense national service coverage.
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Benefits
- Remote Work Options
- Flexible Work Hours