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KRAFTON

Develops and publishes cross-platform games

IT Engineer

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Full-timeSeoul, South KoreaNo salary listed

About the Job

Requirements

  • Experience managing internal IT assets or operating a help desk.
  • Understanding of Windows and macOS environments and ability to troubleshoot issues.
  • Ability to communicate effectively with employees as internal customers and provide service-oriented support.
  • Experience using IT asset management systems such as ERP or IT service management solutions.
  • Must have no impediment to overseas business travel.

Responsibilities

  • Manage the full lifecycle of enterprise IT assets, including purchasing, distribution, recovery, and disposal of PCs and software, and develop cost-efficient asset operation strategies.
  • Provide prompt troubleshooting and technical support for employee hardware and software issues, and support onboarding and offboarding processes.
  • Continuously improve IT service processes based on internal customer needs and build IT infrastructure that improves work efficiency.
  • Support rotating assignments among hub offices.

Desired Qualifications

  • Experience implementing or operating IT service management tools such as ServiceNow and JIRA.
  • Possession of IT-related certifications.
  • Ability to communicate in English to support global offices and foreign employees.
  • Strong interest in and understanding of new IT devices and technology trends.

About the Company

KRAFTON

Develops and publishes cross-platform games

Krafton is a group of independent game studios that develops and publishes video games for PC, console, and mobile. Its business model centers on delivering high-quality games and monetizing them through game sales, in-game purchases, and licensing deals, with PUBG as a flagship title. Krafton differentiates itself by coordinating a network of studios and investing in technology and publishing support rather than relying on a single in-house studio, enabling a diverse catalog and esports initiatives. Its goal is to push the boundaries of gaming and connect people through shared entertainment moments across platforms.

Company size
51-200
Company stage
IPO
Headquarters
Seongnam-si, South Korea
Founded
2007

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