Referral & Program Assistant

Pay Rate: $20/hour

20 hours/week

This position is eligible for part-time benefits.

This position provides support to the referral and intake system as well as for other programmatic needs of the Maine Families of Greater Portland program in accordance with the Maine Families Standards of Practice and Maine Families policies and procedures. In this position the individual will work closely with the Maine Families Program Manager and Team Leader working in several settings (in the central office, out in the community, and occasionally in homes) to ensure that the program maintains a high level of customer service and adheres to program standards.

This position is responsible for receiving referrals for the Maine Families program, entering them into a database, calling prospective clients, assigning referrals, and managing a waitlist.

REQUIRED KNOWLEDGE, SKILLS & ABILITIES.

• A Bachelor’s degree with six or more months’ experience preferred but not essential.
• Proficiency with Microsoft Office applications, particularly Excel and Outlook, and experience managing information in databases.
• Excellent verbal communication skills, particularly over the phone. 
• Strong organizational and problem-solving skills.
• Ability to work with interpreters and translators.
• Must be able to exert moderate physical effort with occasional standing, walking, reaching, stooping, bending, kneeling, crouching, typing and sometimes lift and carry material weighing up to 50 pounds.

Benefits: Our benefits include but are not limited to:

(offered to full-time and part-time employees)

• Generous paid time off accrual
• 9 paid holidays per calendar year and up to 3 floating holidays per calendar year 
• Excellent medical benefits at very reasonable cost 
• Dental and Vision insurance options 
• Agency paid basic life insurance and STD & LTD disability insurances 
• 403(b) retirement with a generous agency match (all employees are eligible)
• Tuition Reimbursement – offered once per year through an application process
• The Opportunity Alliance (TOA) is a qualified employer under the Public Service Loan Forgiveness (PSLF) program.

To learn more about our benefits please visit, https://www.opportunityalliance.org/explore-our-benefits

Who we are…

The Opportunity Alliance is “Helping People Reach for a Brighter Future”.

Mission: The Opportunity Alliance works with people to build better lives and stronger communities. We provide advocacy, leadership, and support to identify the goals and address the needs of individuals, families, and communities.

The Opportunity Alliance (TOA) is a dynamic, results-focused Community Action Agency providing approximately 50 integrated community-based and clinical programs serving more than 20,000 people annually throughout the state of Maine. With over 50 years of experience, TOA draws from a comprehensive set of programs which address issues such as mental health, substance use, homelessness, lack of basic needs, and access to community supports. Through an extensive array of services, TOA provides opportunities for individuals to stabilize fragile situations and then works with them to achieve self-sufficiency. TOA is client-focused with extensive experience working with diverse client populations. TOA programming includes four key sectors of service:

• Mental Health & Wellness
• Community Building
• Family & Early Childhood Education
• Economic Resources

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If you are viewing this posting on a third-party site, please visit our website at https://opportunityalliance.wd1.myworkdayjobs.com/Careers to apply.

Please submit a cover letter and resume along with your application.

Thank you!