Associate Customer Care - Voice

Associate - Customer Care - Voice

Ready to turn bold ideas into real-world impact?
 At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
 
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. 
 
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
 Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

【職務内容】

カスタマーサポート業務（変更の範囲：会社が指定する業務）

Ÿ  スマホ・スマートウォッチ等の故障・予約・操作案内等のサポート業務

Ÿ  アプリに関して、使い方、課金トラブル、機種変更の際のアプリの移行等の問い合わせ対応

Ÿ  有料クラウドサービスをご利用頂いている会員様からの問い合わせ対応

Ÿ  検索エンジンでの検索結果やインターネット上のMapサービス上に存在する「店舗・企業情報の　無料管理ツール」を利用している企業様の問い合わせ対応*

Ÿ  公式SNSアカウントを使用した問い合わせ対応

Ÿ  その他不随する業務

【応募要件】

Ÿ  学歴不問

Ÿ  日本語（ビジネスメールが難なく読み書きできる程度）

Ÿ  英語（翻訳ソフト等を使用しビジネスメールが難なく読み書きできる程度）

Ÿ  PCの基本操作（タイピングなど）のできる方

Ÿ  Eタイピング：スコアB以上もしくは90文字以上/分

Ÿ  コールセンター・ヘルプデスクなどの経験者歓迎

Ÿ  電話対応・接客のご経験がある方歓迎

Ÿ  協調性のある方

給与     ： 月給23万円

賞与     ： 業績賞与あり（パフォーマンスに応じて支給）

勤務日      ： 日-土 週 5 勤務 （変更の範囲：会社が指定する時間）

勤務時間   ： 9:00-18:00 / 12:00-21:00

休日         ： 完全週休二日制（シフト制）

                   年間休日 118日

             慶弔休暇

             有給休暇

勤務地      ： 福岡県福岡市中央区天神 （変更の範囲：会社が指定する場所）

最寄り駅    : 地下鉄空港線「天神駅」 徒歩3分

福利厚生   ： 健康保険/厚生年金/雇用保険/労災保険

             交通費支給/残業手当

備考         ： 研修期間中のみ勤務日と就業時間が異なる 

月～金 9：00～18:00（１２：００～２１：００）の可能性有

Qualifications

Bachelors - Business Administration, Bachelors - Communication, Bachelors - Hospitality Management, Bachelors - Information Technology, Bachelors - Marketing

Certifications

Customer Experience Certification (COPC) - COPC Inc.COPC Inc., Professional Customer Service - SMG/KRC Poland Human ResourcesSMG/KRC Poland Human Resources

Required Skills

Account Maintenance, Banking Capital Markets, Customer Care, Customer Experience (CX), Customer Service, Fraud Detection, Fraud Disputes, Online Customer Support, Online Transaction Processing (OLTP), Sales Support, Speech Analytics, Technical Support, Third Level Support, Virtual Administrative Support, Voice-User Interface

Language

Japanese, Japanese

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Fixed Term (Fixed Term)

Job End Date

2027-11-16

Master Skill List -

Customer Care - Voice

Remote Type -

Office

Work Shift -

Day Job (Japan)

Compensation Range-

Why join Genpact?
•    Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
•    Make an impact – Help global enterprises solve business challenges that matter 
•    Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
 
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.  
Let’s build tomorrow together. 
 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.