Operations Lead - Physical Production

Summary

Thrilling dramas. Epic sci-fi. Feel-good comedies. It all lives on Apple TV. With hundreds of millions of people discovering the best stories every day. We keep the creative visions of artists, writers and filmmakers intact, while sharing their works with audiences in over 100 countries worldwide.

Minimum Qualifications

Significant demonstrable experience in physical production, production operations, or studio operations within film or television. Proven experience supporting or managing production operations specifically in the UK or EMEA region. Strong familiarity with vendor management processes across international markets. Experience with resource and contingent workforce management and related compliance considerations. Prior experience managing or mentoring junior production or technical staff. Working knowledge of production asset management, stage logistics, and facilities operations. Demonstrated experience managing operational issues and stakeholder relationships across multiple time zones or international teams. Experience partnering with technology or process teams to roll out new tools or workflows to production teams. Proven track record working independently to resolve ambiguous, time-sensitive operational problems.

Preferred Qualifications

Experience running or supporting technology proof-of-concept programs within a production environment. Knowledge of existing relationships with UK/EMEA-wide vendors. Familiarity with EHS, security and/or government affairs processes as they relate to production. Strong track record of building trust and alignment between geographically distributed teams.

Description

Our Production, Strategy and Operations (PESTO) organization in Los Angeles supports productions across the globe, and as our international slate grows, so does the need for dedicated, in-region support. This role is based in London and works closely with the Head of International Production, acting as the primary point of contact for operational and technology questions for international production teams. Reporting to the Head of Post Production, VFX and Operations in Los Angeles, this role partners daily with the central PESTO team, technology, and production leadership to keep productions moving without the delays of cross-time-zone handoffs. This role exists to close the time zone gap between our Los Angeles and London-based teams, giving international productions real-time access to operational guidance, technology support, and problem resolution during their working day. It serves as a two-way conduit — surfacing international issues to the central PESTO team for resolution, and translating central guidance, tools, and process changes into terms that work for productions. The role reduces reliance on travel, cuts down on after-hours calls, and gives both teams a consistent, dedicated partner for day-to-day operational needs.

Responsibilities

Serve as the first point of contact in London time zone for production teams' questions on operations, workflows, and technology, resolving issues directly or escalating with context to the central Production, Strategy and Operations (PESTO) team. Partner with central operations and technology teams to promote adoption of new tools and processes, delivering guidance and training to international production teams. Project manage proof-of-concept initiatives on behalf of the international and other production teams, coordinating timelines, stakeholders, and feedback with the central operations team in Los Angeles. Resolve in-region operational issues — including asset, stage, and facilities matters — reducing the need for travel from Los Angeles to address day-to-day problems. Act as back-up support for vendor management across EMEA and for contingent workforce matters in the UK, stepping in on time-sensitive issues as needed. Represent international production interests in discussions with the central operations team, ensuring consistent messaging and equitable access to resources and support across regions. Liaise with cross-functional partners such as the People team, Studio Legal, Production Finance, IS&T, EHS, Security, and Government Affairs teams as required to support global projects. Liaise with Physical Production Operations and Delivery Executive to keep consistency across all processes and workflows. Serves as territory leader for PESTO personnel. Keep the Head of International Production informed of ongoing activities and emerging issues, providing a trusted operational delegate for day-to-day execution.