Atlassian Administrator

Your Impact

We are looking for an Atlassian Administrator to help look after, shape and grow our company-wide Atlassian tools, including Jira, Confluence, Jira Align and Jira Service Management. You will work alongside our Senior Atlassian Administrator and partner with Product, Engineering, Technology and business teams to keep these tools reliable, simple to use and ready for the way we work.

This is a great step for someone who already knows the basics of Atlassian administration and wants to grow into a broader, enterprise-level role. You will learn hands-on from experienced colleagues and take on more ownership as you go, across configuration, automation, integrations, governance and helping people get the most out of the tools.

Key Responsibilities

• Support the day-to-day running of Jira, Confluence, Jira Service Management and related Atlassian tools, and troubleshoot issues people report with clear, practical fixes.

• Set up and maintain Jira projects, issue types, workflows, screens, fields, permissions and notifications.

• Look after Confluence spaces, permissions, templates and content standards.

• Manage user access, groups and permissions, and keep access well governed.

• Build and maintain Jira automation rules that cut down manual work.

• Help design workflows and setups that support Product, Engineering, Agile and business processes, and review configuration requests to recommend options that meet business needs while keeping the platform simple to maintain.

• Support connections between Atlassian tools and other company platforms.

• Test and check configuration changes before they go live.

• Support the setup and configuration of Jira Align, including teams, workstreams, hierarchies, boards and its connection with Jira.

• Investigate and fix sync and data accuracy issues between Jira and Jira Align, so our planning structures link strategic goals to the work teams are delivering.

• Help keep standards and good practice in place for Jira and Confluence and take part in governance and change-management activities.

• Spot chances to simplify workflows, custom fields, permissions and other settings, and support regular reviews of projects, spaces, permissions and unused items.

• Document admin procedures, standards and troubleshooting steps, and create guides, knowledge articles and training material that help people adopt the tools.

• Be a friendly point of contact for Atlassian questions, work with Product Managers, Program Managers, Engineers and Scrum Masters to understand what they need, and share good practice for Jira, Confluence, Jira Align and agile tools.

• Use approved AI tools, such as Rovo and Claude, to summarise requests and audit findings, spot repeat tasks that can become automations or self-service options, and find duplicate fields, unused workflows and stale spaces, always with human review and sensitive information protected.

Your Qualifications

• 2-5 years of experience administering or supporting Jira, Confluence or other Atlassian tools.

• Working knowledge of Jira projects, workflows, issue types, screens, custom fields, permissions and notifications.

• Familiarity with Jira Query Language (JQL).

• Experience troubleshooting application and configuration issues.

• A solid understanding of agile approaches (Scrum, Kanban, SAFe) and enterprise agile planning.

• Experience with user provisioning, group management and access governance.

• Strong analytical and problem-solving skills, and the ability to turn business needs into platform solutions.

• Clear written and spoken communication, and an easy way of working with both technical and non-technical colleagues.

• A real interest in building deeper expertise across the Atlassian ecosystem.

Nice to have

• Jira Align experience, including Jira Software (Cloud) integration, portfolio and project hierarchy, quarterly planning and reporting.

• Jira Service Management, Atlassian Automation or Confluence administration.

• Atlassian Cloud and enterprise SaaS administration.

• REST APIs and integrations, plus basic scripting or JSON.

• Marketplace apps such as ScriptRunner or JMWE.

• Experience in agile delivery or product development settings.

• Atlassian certifications (ACP-120, ACP-520).

Our Commitment to Diversity, Equity, Inclusion and Belonging (DEIB) 

We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren’t just words on paper – this is what drives our innovation, it’s how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day!  

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.  

Fraud Recruitment Disclaimer

It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals.   

Anaplan does not:  

1. Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.   

1. Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication.  

All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to [email protected] before taking any further action in relation to the correspondence.