Payments Production Support Technology Lead
No salary listed
Senior
Bachelor's, Master's
India
Hybrid
DevOps & InfrastructureSite Reliability Engineering
About the job
Requirements
- At least 8 years of experience.
- Practical problem-solving and strategic-thinking skills.
- Demonstrated leadership, interpersonal, and relationship-building skills.
- Strong knowledge and working experience of artificial intelligence tools, with the ability to solve operational toil and improve efficiency.
- Knowledge of the payments and banking domain is beneficial.
- A service-oriented attitude.
- Ability to work in a fast-paced environment.
- Proficiency using commonly used technical tools and systems.
- Full-stack knowledge or understanding from a production-support standpoint.
- Knowledge of REST APIs and the payments lifecycle is an added advantage.
- Service-level management knowledge, including service-level indicators and service-level agreements, is important.
- A bachelor's or university degree is required.
Responsibilities
- Partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic; identify problems; and recommend and implement solutions.
- Provide expertise in payment flows and an advanced understanding of application-support principles, including observability, telemetry, and site/application reliability.
- Formulate and define observability scope and objectives for complex, critical business flows and application-monitoring enhancements, and resolve problems through in-depth analysis and evaluation of complex business processes.
- Uplift the production-support team to adopt best-in-class observability solutions.
- Run and maintain all aspects of the location's 24/7 essential production-support function.
- Contribute to rapid adoption of best-in-class artificial-intelligence-enabled tools and services for the in-scope production-support team.
- Work closely with development partners, product owners, and systems analysts to analyze client-impacting incident themes and partner with business and technology teams on root-cause remediation.
- Advise or coach new or lower-level analysts, allocate work, and oversee the team's day-to-day responsibilities.
- Assess risk in business decisions, consider the firm's reputation and the safeguarding of the firm, its clients, and assets, drive compliance with applicable laws, rules, and regulations, adhere to policy, apply sound ethical judgment to personal behavior, conduct, and business practices, and escalate, manage, and report control issues transparently.
- Perform other duties and functions as assigned.
Desired Qualifications
- A master's degree is preferred.
About the company
Citi runs banking, investment and payment services for companies, governments and individuals around the world. Its global network connects institutions with local banking systems, while its US consumer business sells credit cards and deposit accounts. Corporate clients use Citi to manage cash, finance trade and raise capital, and investors use its trading, custody and wealth services to hold and manage assets. The bank earns interest on loans and fees from payments, securities transactions, financial advice and account services. Citi traces its banking roots to 1812; the Citigroup holding company was formed in 1998, and its headquarters are in New York City.
Company Size
10,001+
Company Stage
IPO
Headquarters
New York City, New York
Founded
1812
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Simplify's Take
What believers are saying
- Revenue is expanding: Citi reported $24.8 billion in the June 2026 quarter, up 14% year over year.
- US parents get protected time: eligible Citi employees receive 16 weeks of bonding leave at full base pay.
- Institutional deposits are sticky: Citi says around 80% of Services deposits come from clients with relationships exceeding 15 years.
What critics are saying
- Lending losses remain substantial: Citi's net credit losses reached $2.4 billion in the June 2026 quarter.
- Australian hybrid roles require office time: Citi sets a minimum of three office days weekly for designated hybrid positions.
- Job cuts carry a cost: Citi booked roughly $500 million in severance in the March 2026 quarter.
What makes Citi unique
- Corporate payments move at scale: Citi processes around $6 trillion daily through its Treasury and Trade business.
- Deposits move beyond banking hours: Citi Token Services transfers cash between participating Citi branches around the clock.
- Employees use a shared AI workspace: Citi's Stylus platform reaches over 180,000 people for research and multi-step workflows.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance
- 401(k) Retirement Plan
- 401(k) Company Match
- Wellness Program
- Paid Vacation
- Paid Sick Leave
- Paid Holidays