Senior Volunteering Manager

Overview

Our Mission

Building a community where all people, especially the young, are encouraged to develop their fullest potential in spirit, mind, and body.

Equity Statement
The Y actively promotes a culture free from bias and injustice. We are dedicated to removing institutional and systemic barriers that result in oppression and racism. We will be accountable to marginalized communities for creating equitable and sustainable environments where social justice is woven into every facet of our programs, and by caring for our communities in a culturally versatile and respectful manner.

SUMMARY

The Community Volunteer Manager, reporting to the Sr. Director of Financial Development, leads the YMCA of Greater Seattle’s association-wide infrastructure for safe, meaningful, equitable, and strategically aligned volunteer engagement. The Manager develops volunteer workforce plans, recruitment and onboarding systems, staff training, policies, performance standards, and impact measures that help branches and programs expand community participation and service capacity.
Serving as the organization’s subject matter expert on volunteerism, this position advises leaders on volunteer role design, capacity, compliance, accessibility, supervision, and program quality. The Manager leads through influence across a matrixed organization and partners closely with branch leadership, Human Resources, Risk Management, Financial Development, Marketing, and other organizational teams.

As a member of the YGS’s Equity and Justice Center of Excellence (CoE), the Director of Volunteer and Community Engagement will be responsible for building organizational capacity by establishing a meaningful culture of antiracist and culturally responsive volunteer and community engagement that aligns with the organization’s strategic plan. We believe that by engaging individual volunteers to have a collective impact, the YMCA of Greater Seattle (YGS) can be the greatest force for good in our community. We want to be a place where a diverse team of staff, program participants and community volunteers leverage and celebrate the power and benefits of antiracist volunteerism. Antiracist volunteerism helps us work as one community to center those furthest from opportunity. We know that through this lift the Y will create and redesign systems to benefit all people.

What you'll get from working at The Y

• Membership to the YMCA of Greater Seattle for you and your household
• Medical, Dental, Vision, and Life insurance
• Retirement with generous employer contributions
• Free access to mental health resources
• Rapidly-accruing paid time off (PTO) available immediately upon hire
• Discounts on qualifying YMCA of Greater Seattle childcare and day camp programs

Hiring Range: $80,168.40- $100,000/year

Responsibilities

Volunteer Strategy and Capacity Planning

• Develop and implement an association-wide volunteer strategy aligned with organizational priorities, program growth, and community needs.
• Conduct annual capacity assessments and establish volunteer workforce plans and targets for branches, departments, and programs.
• Evaluate proposed volunteer roles for mission alignment, supervision capacity, accessibility, risk, and appropriate separation from paid employee responsibilities.
• Advise organizational leaders on integrating volunteers into new and existing programs.

Recruitment, Onboarding, and Engagement

• Build recruitment pipelines with schools, corporations, faith communities, civic groups, and community organizations.
• Manage volunteer recruitment, application, screening, orientation, placement, and early-service follow-up.
• Develop accessible volunteer roles and engagement options, including virtual, multilingual, youth, family, older-adult, and disability-inclusive opportunities.
• Lead volunteer recognition, satisfaction, retention, and leadership-development strategies.

Compliance, Accessibility, and Volunteer Performance

• Administer volunteer screening, training, clearance, documentation, and regulatory requirements.
• Maintain accessible and auditable volunteer records, policies, agreements, waivers, and codes of conduct.
• Establish procedures for volunteer feedback, coaching, reassignment, corrective action, suspension, and separation.
• Support the resolution of complex complaints, conduct concerns, accommodations, conflicts, and placement breakdowns in partnership with Human Resources, Risk Management, Legal, and site leadership.
• Monitor trends in compliance, complaints, retention, and access and recommend preventive improvements.

Branch Partnership and Staff Training

• Serve as the association-wide subject matter expert for Branch Executives, Program Directors, and staff responsible for supervising volunteers.
• Conduct site visits to assess volunteer experience, role fit, supervision quality, compliance, and program consistency.
• Design and deliver staff training on role development, delegation, supervision, feedback, recognition, performance management, and volunteer policy.
• Convene a cross-branch volunteer network to promote shared learning, consistent practices, and collective problem-solving.
• Build organizational adoption of volunteer standards through data, consultation, and shared accountability.

Systems, Policy, and Impact

• Administer the volunteer management platform and establish data-quality standards for volunteer records, hours, training, demographics, retention, and outcomes.
• Develop key performance indicators and dashboards that connect volunteer involvement to program outcomes, community impact, and organizational capacity.
• Produce an annual volunteer impact report for executive leadership, the board, funders, partners, and community stakeholders.
• Use evaluation findings to recommend resource allocation, technology improvements, policy changes, and program improvements.
• Maintain the association-wide volunteer policy and ethical-practice framework, including confidentiality, boundaries, privacy, conflicts of interest, social media, and organizational representation.

Community and Cross-Functional Partnership

• Build relationships with community organizations and cultural leaders to broaden volunteer participation and representation.
• Coordinate corporate and group volunteer projects, including project design, logistics, and staff partnership.
• Partner with Marketing on volunteer communications and recruitment campaigns.
• Coordinate with Financial Development where volunteer, donor, committee, and board-leadership pathways intersect.

LEADERSHIP COMPETENCIES:

Cause Driven Leader Level: Multi-team Leader

Values

Strengthens the Y’s culture by demonstrating the values of the Y - honesty, caring, respect, and responsibility - in every aspect of work. 
Inclusion

Models cultural competence and supports diversity, effectively working with people of different backgrounds, abilities, opinions, and perceptions. 

Develop Self and Others

Demonstrates teamwork and personal accountability, seeking and providing feedback, coaching, and resources for development. 

Quality Results

Takes the initiative and holds self and others accountable to meet or exceed quantitative and qualitative goals relating to people (employees and members), philanthropy, finance and volunteerism.

Change Capacity

Facilitates change, seeks opportunities in the change process, models adaptability, and leads transition in support of the Y’s mission.

Inspire Others
Promotes creativity, generates excitement, and rewards risk taking, while consistently demonstrating a high level of emotional maturity, maintaining a positive attitude and building strong relationships.

WORK ENVIRONMENT

This job operates in a professional office environment.  This role routinely uses standard office equipment.

ADA COMPLIANT DEMANDS

The ADA compliant demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The person in this position needs to occasionally move about inside an office or ADA compliant Branch Center. They need to be able to remain in a stationary position 50% of the time. They must be able to constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. The person in this position needs to have the ability to communicate information and ideas so others will understand. They need to be able to exchange accurate information in these situations and have the ability to observe details at close range (within a few feet of the observer).

POSITION TYPE/EXPECTED HOURS OF WORK

This is a full-time position, and hours of work and days are Monday through Friday, 8:30 a.m. to 5:00 p.m.  Occasional evening and weekend work may be required as job duties demand.

Qualifications

• Bachelor’s Degree or equivalent preferred and/or five or more years’ related experience.
• Comprehensive knowledge of the processes and components necessary to build a robust culturally responsive and antiracist volunteer program.
• 2-5 years of work in community based, antiracist organizations, working directly with multicultural, multilingual program participants.
• 2-5 years of work in community based, antiracist organizations, working directly in the field of disability justice, shelter, affordable housing, healthcare, youth-based programming.
• Two or more years of experience in system configuration.
• Experience in culturally responsive and antiracist strategic planning and project management, including system redesign and/or abolition.
• Develop and maintain excellent working relationships with a diverse staff, volunteers, board members, and donors in culturally responsive ways.
• Ability to collaborate and work effectively and proactively with all levels of branch and Association Office staff, centering the voice of staff who are furthest from opportunity.
• Knowledge of or direct experience with process improvement methodologies and culturally responsive and antiracist business processes to improve the experience of staff, volunteers and community members.
• Proven success in leading diverse groups through significant antiracist change.
• Excellent analytical, problem-solving and customer service skills that center those furthest from opportunity. Critical and strategic thinker around system redesign and abolition.
• Proven ability to manage and prioritize multiple projects and workflow.
• High level of patience, and flexibility using a culturally responsive trauma informed lens.
• Outstanding attention to detail ability.
• Excellent computer skills, including word processing, database, spreadsheet software and web-based applications.
• Knowledge of and direct experience with YMCA branch operations and systems preferred.
• Prefer knowledge of and previous experience with diverse populations (language, culture, race, physical ability, sexual orientation, etc.). Ability to speak any language in addition to English may be helpful.

At the Seattle Y, we are an inclusive organization of people with a shared commitment to nurture the potential of youth, promote healthy living, and foster social responsibility. We also believe in supporting the wellbeing of our employees and offer a free Y membership as a benefit of employment. Become a leader on our team at the YMCA of Greater Seattle where we promote a continuous learning environment and career opportunities. 

“YGS is an equal opportunity employer and is committed to creating a diverse and equitable work environment.  Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by local, state, or federal law.

We are a drug & alcohol-free workplace; all job offers are contingent on the results of a background check and (on applicable jobs) drug screening, including screening for marijuana.  We participate in the Federal E-Verify system.

If you need assistance of any kind with the application process, reach out to [email protected]