GoTyme PH

Digital bank offering free transfers, rewards

Fraud Associate

Financial Crime & AMLConfirmed live in the last 24 hours

Full-timeQuezon City, Metro Manila, PhilippinesNo salary listedHybrid

About the Job

Requirements

A bachelor's degree in any related field; a non-technical degree is acceptable with strong technical aptitude.
At least 3–5 years of experience in fraud management within a banking or financial services environment.
Experience handling end-to-end fraud cases involving payments, transactions, or channel fraud, and using case management and monitoring tools.
Expertise in using Microsoft Office tools.
Understanding of fraud modus operandi and typologies, including account takeover, payment fraud, money laundering, and know-your-customer/anti-money-laundering practices.
Knowledge of Bangko Sentral ng Pilipinas compliance and regulatory requirements.
Familiarity with MORB Guidelines and the Anti-Financial Account Scamming Act (AFASA).

Responsibilities

Handle assigned fraud cases and complaints within the agreed service-level agreement, with a 95% compliance target.
Resolve routine fraud complaints.
Ensure compliance with AFASA requirements.
Escalate critical or complex cases to a senior specialist or lead as appropriate.
Maintain professional communication with customers and internal stakeholders.
Process daily queue volume to meet assigned productivity targets.
Execute account blocking, holds, and lifting actions according to established procedures.
Complete suspicious transaction report and Bangko Sentral ng Pilipinas regulatory submissions within deadline requirements.
Maintain accurate case documentation with complete audit trails.
Identify and report recurring rework issues or process gaps.
Maintain case quality standards.
Follow all account control procedures with 100% approval compliance.
Ensure zero critical errors in sensitive account actions.
Comply with fraud investigation protocols and regulatory requirements.
Maintain confidentiality and information security standards.

Desired Qualifications

SQL and/or a programming language for data checks, basic analysis, and investigation support.

Fraud Associate

GoTyme PH (Philippines) · Quezon City, Philippines (Hybrid) · — · Posted 2026-07-22

Workplace: hybrid

Department: Fraud Operations

Description

About GoTyme

GoTyme is a joint venture between the Gokongwei Group, one of the biggest conglomerates in the Philippines, and the Singapore-headquartered digital banking group Tyme. This venture combines the trusted Gokongwei brand, customer base, and distribution ecosystem with Tyme’s globally proven digital banking technology and hands-on experience building South Africa’s leading digital bank, TymeBank, one of the fastest-growing digital banks in the world today.

At GoTyme, we have embarked on a journey to democratize financial services and bring next-level banking to the Philippines. We seek individuals who share our belief that the game is worth changing, to join our growing team of GoTymers as we build, launch, and scale a bank that empowers all Filipinos to navigate a path to financial freedom.

About the role

The Fraud Associate executes core fraud case management, customer service, and compliance activities. This role supports the Fraud Operations functions while maintaining operational efficiency, risk mitigation, and internal control compliance.

Customer Focus & Service Delivery

Handle assigned fraud cases and complaints within agreed SLA (95% compliance target)
Resolve routine fraud complaints
Ensure compliance with AFASA requirements
Escalate critical or complex cases to Sr. Specialist or Lead appropriately
Maintain professional communication with customers and internal stakeholders

Operational Execution

Process daily queue volume to meet assigned productivity targets
Execute account blocking, holds, and lifting actions following established procedures
Complete STR/BSP regulatory submissions within deadline requirements
Maintain accurate case documentation with audit trail completeness
Identify and report recurring rework issues or process gaps

Quality & Compliance

Maintain case quality standards
Follow all account control procedures with 100% approval compliance
Ensure zero critical errors in sensitive account actions
Comply with fraud investigation protocols and regulatory requirements
Maintain confidentiality and information security standards

Requirements

A Bachelor's Degree in any related field. A graduate of a non-technical course is acceptable, with strong technical aptitude.
Minimum 3–5 years experience in fraud management within a banking or financial services environment
End-to-end fraud cases handling (payments/transactions/channel fraud) and using case management and monitoring tools
Expertise on the use of MS Office Tools
Understanding of fraud modus/typologies (ATO, payment fraud, ML, KYC/AML).
BSP compliance and regulatory requirements
Familiar with MORB Guidelines and AFASA
Good to have: SQL and/or a programming language for data checks, basic analysis, and investigation support

Apply

Apply at GoTyme PH (Philippines)

About the Company

GoTyme PH

Digital bank offering free transfers, rewards

GoTyme Bank offers online banking in the Philippines with real human support, providing free ATM debit cards from kiosks and a mobile app to manage accounts, transfers, rewards, and deposits. Its services include free transfers to other banks up to three times per week, up to 3x Go Rewards points on partner-store purchases redeemable as cash in the app, and a 4% annual interest rate on savings with deposits insured up to PHP 500,000. The bank differentiates itself by combining digital convenience with personal service, simple cash-out rewards, and a clear savings incentive to build loyalty. Its goal is to make everyday banking easier and more rewarding for Filipinos by blending technology with human service and a trusted, customer-focused platform.

Company size: 501-1,000
Company stage: Growth Equity (Non-Venture Capital)
Total funding: $10.4M
Headquarters: Philippines
Founded: 2021

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