Floor Supervisor

As a LuminAir Floor Supervisor, you are responsible for operating the Bar and supervising the team including waiter/waitress, host/hostesses and shift leaders to create exceptional customer experiences. Main duties include supervising the team and ensuring high levels of service in the bar to deliver an excellent Guest-, and Member experience while controlling consistency, service level and team member satisfaction.

Our rooftop bar and terrace, LuminAir, (aka "THE BAR ABOVE AMSTERDAM")is an inspiring destination from day to night, set in an ever-changing space: neither the view outside nor the ambiance inside will ever be the same twice. LuminAir is a beverage-led venue, featuring world-class mixology, exclusively crafted drinks inspired by the intensity of the light and the winds around the world The food menu offers modern Dutch and international bites, finger foods, and sharing plates, while the Eclipse menu—for (semi)private events of 30 to 125 guests—includes modern canapés, table snacks, bar bites, and cocktail dinners. Do you love seeing customers enjoy a drink you have recommended?

• Are you passionate about great food and beverage?
• Do you know what it takes to deliver memorable customer service every time?
• Are you a supportive and inclusive team leader?
• Do you thrive in a fast-paced environment?

If so, the LuminAir Floor Supervisor role is made for you!

Equally important, what do we offer?

Being part of our team as LuminAir Floor Supervisor means becoming a team member for one of the best employers in the Netherlands. Because taking care of our team is our top priority!

You will notice this by the following, among other things:

• A competitive salary
• Hilton Team Member benefits, which means nights from €40 incl. breakfast in Hilton hotels (+7,000 destinations) around the world
• The opportunity to offer Friends & Family Discounted Rates to Thirty Friends & Family Members
• Growth and training opportunities, including through Harvard Learning and Hilton University
• Global career opportunities
• Wellness initiatives to help you thrive and be your best self
• Travel reimbursement starting at 0 km with a maximum of 8.39 euro per day
• A pleasant, international work environment
• The best staff parties
• 50% Food & Beverage discount in our F&B Outlets
• Up to 50% Food & Beverage discount in various restaurants in Amsterdam affiliated with the UPNL Discount Program
• 50% Food & Beverage discount in other Hilton Hotels in the Netherlands
• Free use of our fitness center

USEFUL TO KNOW: 

This position is full-time and will require working weekends and/or evening shifts. Position requirements also include being able to walk and stand for hours and the ability to lift and carry moderate weights.

KEY RESPONSIBILITIES

As a LuminAir Floor Supervisor, you will:

1. Exceptional Customer Experiences

• Take ownership of service delivery in your section to provide exceptional customer experiences, anticipating customers’ needs and making sure service sequences are followed consistently and efficiently
• Know your menus and daily specials in detail, so you and your team can advise customers on dishes, ingredients, portion sizes, beverages and wine pairing options.
• Make sure that food allergies and dietary requirements are treated with absolute seriousness by all Team Members in your section.
• Contribute to achieving restaurant revenue targets through upselling and personalized customer recommendations.
• Communicate effectively with the culinary team and the bar team so that all orders are correct, well-presented and delivered on time.

2. Great Working Environment

• Support, train and develop your team, creating an inclusive environment where all Team Members can thrive.
• Deliver informative and motivational shift briefings, sharing helpful updates and feedback.
• Assign daily work, making sure each Team Member is aware of their responsibilities, and supervising performance during the shift

3. Day-To-Day Essentials

• Make sure that you and your team strictly comply with all regulations and standards, including health, safety and hygiene. 
• Set up your section for service, and make sure that equipment, guest areas and work areas are kept clean and tidy throughout the shift.
• Make sure that all transactions are recorded in the POS system accurately at the time of order, that billing is accurate, and that cash handling complies with hotel guidelines.
• Assist in monitoring and restocking inventory. 
• Give feedback and suggestions to the bar leadership team to improve guest and team member experiences.

Who are we looking for?

We’re looking for someone with a passion for bars and at least 1 year experience in a similar position or has graduated from the Hotel School with managerial internship in the high-volume restaurant or bar environment. 

• To be successful in this position you will have:
• Customer focus, maintaining the highest standards of authentic service to create memorable experiences every time.
• Excellent communication skills to create connections with diverse customers and share information clearly
• Great teamwork and a positive attitude 
• Flexibility and adaptability, able to work effectively in a fast-paced environment while remaining calm and focused under pressure.

The perfect candidate is fluent in English (Dutch language skills would be an advantage).