Associate Installer Support Engineer

Job Description

Please submit your CV in English in order to be considered for the role. 

This role is available in Manchester. This is a 12-month fixed-term contract with the possibility of extension. 

The Installer Support team is the escalation point for channel partners who distribute, install, and service Tesla’s residential energy products. The team helps partners deliver a strong end-customer experience, and is often the last stop for deciding next steps and solutions. 

As an Installer Support Engineer, you will give real-time diagnostics and solutions to trained on-site technicians during install and maintenance of Tesla residential solar, storage, and home charging products. You will build deep product knowledge, remotely access and troubleshoot equipment, and become a subject matter expert. Strong candidates already know residential energy. Experience in IT, networking, telecommunications, or security systems is beneficial. 

Job Responsibilities

• Provide live support on residential energy products via phone, chat, email, and other channels 
• Troubleshoot proprietary power electronics systems and supporting components 
• Review operational logs in proprietary and non-proprietary tools 
• Use Linux, SSH, and related tools for advanced remote troubleshooting 
• Handle cases to a high standard: follow-up, documentation, and clear next steps 
• Spot trending issues, gather evidence, and report findings to leadership and engineering 
• Flag process and knowledge gaps that would improve training and resources 
• Build SME-level knowledge of Tesla’s residential energy products 
  

Job Requirements

• Bachelor’s degree in a technical or engineering field, or 2+ years in a relevant technician role 
• Fluency in English and Italian
• Understanding of electrical theory, with experience in AC/DC power systems or other electronic systems, devices, and components 
• Experience troubleshooting metering and communications issues with multiple variables 
• Experience in customer service, technical support, or engineering environments 
• Ability to work independently, make decisions with limited direction, and prioritise across competing cases 
• Strong written and verbal communication skills, with detailed, accurate case notes 
• Ability to read single-line diagrams for PV and storage systems is a plus 
• Electrical engineering knowledge or experience is a plus 
• Experience in IT, networking, telecommunications, or security systems is a plus