Hi, I'm Cassie Alexander, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

The Engagement Manager manages multiple medium to large custom and/or SaaS Implementation from initiation through completion. This role coordinates technical and non-technical stakeholders, provides delivery leadership and direction, and ensures projects are delivered on time, within scope and budget. The Engagement Manager facilitates effective communication, motivates cross-functional teams, fosters collaboration, contributes to continuous improvement, and mentors other project managers.

We are looking for an Engagement Manager who will:

Manage multiple medium to large complexity projects, end to end.

Create or obtain approval for project initiation documents, delivery approaches, project success criteria, and materials supporting internal program reviews.

Deliver projects within agreed scope, schedule, budget, and quality standards.

Manage project risks, issues, dependencies, decisions, and changes; escalate and resolve concerns with the appropriate account and delivery leaders.

Select and apply appropriate delivery methods, tools, and governance practices.

Facilitate project workshops, status meetings, stakeholder forums, and decision-making sessions.

Create and execute communication plans and establish project infrastructure for effective information sharing and document management.

Develop and contribute to project budgets and resource forecasts; track delivery performance against budget and forecast, and address variances.

Coordinate technical and non-technical stakeholders to maintain alignment, accountability, and momentum throughout delivery.

Ensure project deliverables and documentation are complete, accurate, and maintained in accordance with delivery standards.

Contribute to initiatives that improve the Delivery practice and CSG's project delivery capabilities.

Mentor and support other project managers and contribute to a culture of continuous improvement.

Is this opportunity right for you? We are looking for candidates who have:

Bachelor’s degree or equivalent experience

4+ years of experience managing software implementation or software development projects, including coordinating with clients, technical teams, managing dependencies, and delivering software-based outcomes.

Strong understanding of project management principles, including scope, schedule, budget, risk, issue, dependency, change, and resource management.

Experience creating project plans, budgets, resource forecasts, communication plans, status reporting, and governance materials.

Experience facilitating workshops, meetings, and stakeholder forums with technical and non-technical audiences.

Strong written and verbal communication, organization, stakeholder management, and problem-solving skills.

Demonstrated ability to provide leadership and direction in a collaborative, cross-functional environment.

Experience mentoring project managers or contributing to delivery process improvements.

Ability to read, write, speak and understand the English language in a business environment

CSGer Perks & Benefits

Work from Home

Employee Belonging Groups

Healthcare: Dental, Medical, and Vision

Paid Vacation, Volunteer, and Holiday Time Off

And so much more!

View More Benefits

#LI-Remote

#LI-CA1

Please submit your application at csgi.com/careers. Applications will be accepted for at least 5 days from original posting date.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Position Pay Range:

This range represents the low and high end of the salary range for this position. Actual salaries will vary based on factors including but not limited to geographical location and experience.

$86,158.55-$137,850.79

This role is eligible for a bonus opportunity.

Location(s):

United States Remote

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at [email protected]. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are.

Learn more about CSG Inclusion & Impact here.

Our culture is award-winning: CSG has been recognized a US News & World Report “Best Companies to Work For” for 2025-2026, a Newsweek “America’s Greatest Workplaces in Tech” for 2025 and “The Top Company in Technology for Women to Work” for 2025, among many others.

About the company

CSG Systems International provides BSS software and services mainly for telecoms, with clients in other sectors such as financial services and government. Its cloud-first platforms—CSG Xponent for converged billing and revenue management, Ascendon for digital monetization and customer engagement, and Forte for payment processing—handle billing, lifecycle management, and payments. The company differentiates itself with a scalable cloud-native stack, end-to-end CPQ and partner management, and strategic acquisitions like Kitewheel and iCG Pay that strengthen analytics and payment capabilities. Its goal is to help service providers monetize digital services, streamline billing and customer interactions, and bring new offerings to market quickly while maintaining long-term carrier relationships.

Company Size

5,001-10,000

Company Stage

IPO

Headquarters

Englewood, Colorado

Founded

1994

Get referred to CSG Systems International

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Simplify's Take

What believers are saying

DISH renewed CSG in January 2026, extending mission-critical revenue through 2030.
CFIUS cleared the NEC merger on May 7, 2026, removing a major deal hurdle.
CSG posted $1.22 billion 2025 revenue and raised its dividend in January 2026.

What critics are saying

NEC owns CSG now; integration failures by 2027 can erase sales momentum.
CSG cut about 40 workers in Q1 2026, signaling margin pressure and restructuring.
Comcast, Charter, and DISH concentration still threatens revenue if renewals slip.

What makes CSG Systems International unique

CSG’s billing, payments, and customer-care stack stays embedded at DISH through 2030.
ePLDT selected CSG in March 2026 for quote-to-cash modernization across enterprise services.
NEC completed CSG acquisition on May 14, 2026, pairing it with Netcracker.

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Benefits

Remote Work Options
Hybrid Work Options
Paid Vacation
Health Insurance
Mental Health Support
Parental Leave
Phone/Internet Stipend

Growth & Insights and Company News

6 month growth

1 year growth

2 year growth

PR Newswire

Oct 22nd, 2026

TASC names Stefanie McAnally Chief Sales Officer to accelerate growth and strengthen sales performance.

TASC names Stefanie McAnally Chief Sales Officer to accelerate growth and strengthen sales performance. Total Administrative Services Corp. (TASC) Oct 22, 2026, 10:20 ET Experienced revenue executive brings more than 25 years of leadership in building high-performing sales organizations, expanding market opportunities, and driving sustainable growth. MADISON, Wis., Oct. 22, 2026 /PRNewswire-PRWeb/ - Total Administrative Services Corporation (TASC), the nation's largest privately held third-party administrator of employee benefits, today announced the appointment of Stefanie McAnally as Chief Sales Officer. McAnally brings more than 25 years of experience leading revenue growth, transforming sales organizations, and developing high-performing teams across multiple industries. In her new role, McAnally oversees sales strategy and operations across TASC, including traditional distributor sales, large market public and private sector sales, employer direct sales, strategic alliances, and sales operations. In addition, McAnally will be accountable for corporate and lead generation marketing activities for TASC. Her appointment reinforces TASC's continued commitment to investing in sales leadership, strengthening relationships with employers and distribution partners, and accelerating growth across the brand. "Stefanie brings an impressive track record of building strong sales organizations, developing talented leaders, and delivering results," said Pam Reynolds, Chief Executive Officer of TASC. "As we continue investing in our people, technology, and solutions, strong sales leadership is essential to turning those investments into meaningful growth. I'm confident Stefanie's experience, energy, and focus on accountability will help us strengthen our performance and better serve our customers and partners." Prior to joining TASC, McAnally served as Chief Revenue Officer of Payments for CSG, where she led revenue strategy across sales, account management, partnerships, and go-to-market execution. Her extensive leadership experience spans payments, fintech, eCommerce, SaaS, healthcare, telecommunications, and complex technology markets. Throughout her career, McAnally has demonstrated success in transforming revenue organizations, expanding sales pipelines, improving sales performance, and building teams that deliver measurable results. Her leadership philosophy emphasizes curiosity, accountability, collaboration, and the development of world-class talent. McAnally joins TASC during a period of continued investment in its people, technology, and market capabilities. Serving more than 80,000 employer clients nationwide, TASC provides a broad portfolio of employee benefits, continuation, and compliance administration solutions. With more than 50 years of industry experience, the organization remains focused on helping employers simplify administration, manage costs, and support employee well-being. As Chief Sales Officer, McAnally will focus on strengthening sales execution, developing and retaining top talent, and expanding market opportunities. These priorities align with TASC's broader strategic focus on increasing new sales, improving customer retention, and driving operational efficiency. "There's tremendous opportunity ahead for TASC" Reynolds added. "We have a strong foundation, a broad portfolio of solutions, and talented people who are passionate about serving our customers. Stefanie's leadership will be instrumental in helping us build on those strengths and achieve our next phase of growth." About TASC TASC is the nation's largest privately held third-party administrator of employee benefits, serving more than 80,000 employers nationwide. For more than 50 years, TASC has helped employers simplify benefits administration through innovative technology, expert compliance services, and a comprehensive portfolio of employee benefit solutions. As a privately held, family-owned company, TASC continues to invest in long-term growth while helping employers, brokers, and partners navigate the evolving employee benefits landscape. TASC remains committed to making benefits feel like benefits for employers and employees alike. Learn more at www.tasconline.com Media Contact Lindsey Sutton, Total Administrative Services Corp. (TASC), 1 608-316-2411, [email protected], https://www.tasconline.com/ SOURCE Total Administrative Services Corp. (TASC)

PR Newswire

Jul 13th, 2026

CSG positioned as a Leader in the SPARK Matrix(TM): Customer Communications Management, 2026 by QKS Group.

CSG positioned as a Leader in the SPARK Matrix(TM): Customer Communications Management, 2026 by QKS Group. Jul 13, 2026, 08:25 ET * The QKS Group SPARK Matrix(TM) provides competitive analysis & ranking of the leading Customer Communications Management vendors. * CSG, with its comprehensive solution, has received strong ratings across technology excellence, and customer impact. PUNE, India, July 13, 2026 /PRNewswire/ - QKS Group announced today that it has named CSG as a leader in the SPARK Matrix(TM): Customer Communications Management, 2026. Saurabh Raj, Principal Analyst at QKS Group, states, "CSG stands out for moving AI beyond content assistance and embedding it directly into live customer journeys. Its AI agents support use cases such as payment reminders, intent classification, content generation, and fraud identification, supported by governance controls and a multi model architecture. This gives enterprises a practical foundation for using AI to improve decision speed, journey completion, and operational efficiency while maintaining oversight of customer communication outcomes." The QKS Group SPARK Matrix(TM) includes a detailed analysis of the global market dynamics, major trends, vendor landscape, and competitive positioning. The study also provides a competitive analysis and ranking of the Customer Communications Management providers in the form of the SPARK Matrix(TM). The study also provides strategic information for users to evaluate different vendor capabilities, competitive differentiation, and market positions. "It's an honor to see CSG recognized as a leader in the 2026 SPARK Matrix(TM) for Customer Communications Management," said Katie Costanzo, President, Customer Experience, CSG. "Clear and timely communications directly power business results, and today's brands need AI that goes beyond content creation to close the loop from insight to action. With CSG Xponent, brands cut through the noise and ensure mission-critical communications drive engagement and trust in the moments that matter." Additional Resources: * For more information about CSG, visit here About CSG: CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. Our customer experience, billing and payments solutions help companies of any size make money and make a difference. With our SaaS solutions, company leaders can take control of their future and tap into guidance along the way from our fiercely committed and forward-thinking CSGers around the world. Want to be future-ready and a change-maker like the global brands that trust CSG? Visit csgi.com to learn more. Media Contacts: About QKS Group QKS Group is a global analyst and advisory firm helping enterprises, technology vendors, and investors make trusted, data-driven decisions. Our portfolio spans the flagship SPARK Matrix(TM) evaluation framework, SPARK Plus(TM) analyst advisory platform, QKS Intelligence(TM) for market and competitive tracking, and QKS Community(TM) for CXO leaders and practitioners. All offerings are powered by a Human-Intelligence-driven framework and QKS's closed-loop research methodology - integrating expert-led insights, quantitative modeling, and continuous validation to deliver credible, outcome-focused intelligence. For more available research, please visit Research Media Contacts: SOURCE QKS Group

Telecoms.com

May 14th, 2026

NEC snaps up CSG Systems and will merge it with Netcracker.

NEC snaps up CSG Systems and will merge it with Netcracker. NEC has acquired US based CSG Systems, which will be integrated into Netcracker which it also owns. May 14, 2026 CSG sells business support systems, customer experience and payment solutions to telecoms and other industries, such as financial services and healthcare, while Netcracker is described as a global leader in digital BSS and OSS solutions, AI-driven automation and cloud-native platforms. "Together, the combined business brings complementary strengths in technology, customer segments and geographic reach," says the release. Netcracker will assume responsibility for the operations and integration of CSG, which trades in software solutions for telco, broadband and digital service providers, while NEC "will support the combined organization through governance, strategic direction and global resources." The combination of the entities will bring "expanded capabilities" across customer engagement, monetisation, operations, AI-driven automation and cloud-native platforms, we're told. In terms of who will be running it, Andrew Feinberg has been appointed Chairman and Chief Executive Officer of the combined entity, as Netcracker integrates CSG's capabilities and looks to develop of "a unified, AI-driven digital portfolio." The combined portfolio is being pitched as supporting service providers looking to move toward more agile, AI-driven and cloud-native business models. The idea is to draw on NEC's global scale, and we're told "Customers will gain access to an enhanced portfolio of solutions that supports innovation, operational efficiency and the development of new digital business models." "This acquisition represents an important step toward strengthening NEC's global digital services business," said Takayuki Morita, President and CEO at NEC Corporation. "By bringing together Netcracker and CSG, we are enhancing our ability to deliver integrated, end-to-end solutions that support our customers' growth and long-term transformation. NEC will continue to support the combined business through our global technology leadership, customer relationships and management resources." Andrew Feinberg, Chairman and Chief Executive Officer at Netcracker added: "This is a significant milestone for our customers and our organization. We are creating one of the industry's most complete digital platforms, connecting customer engagement, monetization and operations in a single environment. This allows our customers to operate more efficiently, adapt faster and increasingly leverage AI to make better decisions across their business. Together, we are well positioned to support the industry's shift toward more integrated and intelligent operating models." Earlier this year, Netcracker signed a deal with T-Mobile to plug in the former's suite of digital BSS/OSS and cloud solutions, the benefits of which were broadly described as more agility, innovation and improved customer experience for the operator's wholesale business. This laid the ground for future opportunities in AI-driven personalisation, advanced 5G monetisation and IoT services, said the firms at the time. Deputy Editor Andrew joined Telecoms.com on the back of an extensive career in tech journalism and content strategy. Prior to Telecoms.com, he held numerous editorial, content marketing and publishing roles covering various technology markets. Want more Telecoms.com stories in your Google search results? Join 56,000+ members. Yes it's completely free.

Outsource Accelerator

Apr 29th, 2026

Hugo, TP among winners at 2026 Excellence in Customer Service Awards.

Hugo, TP among winners at 2026 Excellence in Customer Service Awards. PENNSYLVANIA, UNITED STATES - Hugo and TP are among the major outsourcing firms named winners at the 2026 Excellence in Customer Service Awards, joining a global lineup that includes other outsourcing firms like TELUS Digital, SS&C Intralinks, CSG and AssureSoft, with Liveops and Simply Contact rounding out the finalist field. According to a press release, the Business Intelligence Group recognized companies across more than 20 industries and multiple continents for delivering measurable, human-centered customer experiences. The awards span seven categories and reflect a customer service landscape reshaped by artificial intelligence (AI) adoption, workforce redesign, and rising accountability for results - a shift that placed outsourcing providers at the center of this year's class. Outsourcing firms lead 2026 Customer Service Awards. This year's cohort places business process outsourcing (BPO) firms front and center. Hugo took home Outsource Partner of the Year, while TP, TELUS Digital, SS&C Intralinks, CSG, and AssureSoft were also recognized across categories tied to customer experience, technology integration, and operational performance. Liveops and Simply Contact rounded out the finalist field, underscoring the depth of competition among outsourcing providers vying for enterprise contracts. "The 2026 Excellence in Customer Service Award winners are not managing customers. They are earning them," said Russ Fordyce, Chief Recognition Officer at the Business Intelligence Group. The remark frames a year in which judges weighted measurable outcomes - handle times, retention rates, SLA adherence - over brand storytelling. How AI and accountability shape the global outsourcing sector. What distinguished this year's winners, according to the organizers, was the rigor behind the results. "What stood out across this year's submissions was the accountability of the work. These are organizations and individuals who know their numbers and more importantly, they know what moved them," Fordyce said. He added that whether the tool was AI, culture change or process redesign, every winner could trace specific actions to specific outcomes. That standard reflects a broader shift across the outsourcing sector, where buyers are increasingly demanding evidence of impact rather than promises of capacity. The recognition of firms like Hugo, TP and TELUS Digital points to a market rewarding providers that combine specialized talent with AI-augmented delivery and transparent performance data. The 2026 winners' list arrives as the global outsourcing industry navigates a turning point - automation is reshaping service models, enterprise clients are tightening expectations on quality and cost, and the providers earning recognition are those proving they can scale capability and accountability in equal measure. Hugo Technologies was previously named the 2025 Outsourcing Impact Champion by Outsource Accelerator, in recognition of its groundbreaking "Hugo Academy" initiative - a program transforming education and employment pathways for African youth - alongside other BPO companies recognized for their social impact and corporate responsibility efforts. The company is also currently subscribed as an Outsource Accelerator (OA) BPO Partner. Through OA's Marketing, Sales, and Source Partner Hubs, the firm accesses a unified growth platform designed to convert high-intent prospects and accelerate deal flow in the outsourcing industry. Similarly, TP continues to cement its leadership position in the global market. The firm recently ranked number one in the OA500 2025 index, a comprehensive and objective directory published by Outsource Accelerator that evaluates and ranks the world's leading business process outsourcing providers.

The Mirror Democrat and Savanna Times-Journal

Mar 31st, 2026

ePLDT Group powers enterprise transformation, customer-centric innovation with CSG.

ePLDT Group powers enterprise transformation, customer-centric innovation with CSG. * 3 hrs ago ePLDT Group, the Information and Communication Technology (ICT) subsidiary of PLDT, has chosen CSG(R)(NASDAQ: CSGS) to support the next phase of its business growth. Together with CSG, ePLDT and its data center subsidiary, VITRO Inc., continue to build on their robust digital backbone to bring enterprise customers a faster activation process, more tailored tech offerings, and simpler billing experiences. "As we continue to advance our digital transformation capabilities, our focus is to deliver tangible value for our customers by simplifying engagements and enabling faster outcomes," said Victor S. Genuino, President and CEO of ePLDT & VITRO Inc. "With its deep domain expertise and longstanding relationship with PLDT, CSG plays an important role in helping us deliver more responsive, efficient, and customer-centric experiences for Philippine enterprises." With CSG Quote & Order and CSG Encompass, ePLDT Group further expands its ability to simplify complex enterprise requirements, drive sustained revenue and customer lifetime value, and reinforce its digital foundation across its portfolio of multi-cloud, data and AI, managed services, cybersecurity offerings, and data center solutions. In turn, these capabilities enable enterprises to reduce complexity, accelerate decision-making, and stay competitive by accessing ICT services that are easier to understand, procure, and deploy. "In our digital economy, demand for data center, cloud, and cybersecurity services has skyrocketed," said Ian Watterson, Senior Vice President, Go-to-Market, CSG. "As a trusted digital transformation enabler, ePLDT Group serves as the backbone to many of the most important modernization initiatives in Asia-Pacific. We are humbled to build on CSG and PLDT's 20+ year relationship as we help ePLDT scale its business and power the next wave of enterprise transformation in the region." CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. Its customer experience, billing and payments solutions help companies of any size make money and make a difference. With its SaaS solutions, company leaders can take control of their future and tap into guidance along the way from its fiercely committed and forward-thinking CSGers around the world. Want to be future-ready and a change-maker like the global brands that trust CSG? Visit csgi.com to learn more.

CSG Systems International

Engagement Manager

About the job