Runbook

Runbook

Automates quoting, scheduling, and vendor communications.

Founding Designer

Full-Time
No salary listed
Mid
San Francisco, CA, USA
In Person

About the job

Requirements
  • Consumer product design experience, including shipping products used by consumers.
  • A track record of driving large, ambiguous projects to completion independently.
  • Strong product instincts and the ability to identify and resolve quality issues in product experiences.
  • Ability and willingness to operate beyond design across product, customer, and strategy.
  • Exceptional visual craft and attention to detail.
  • Ability to work in person in San Francisco.
Responsibilities
  • Define and own the design language and strategy end-to-end across the product, marketing, customer communications, and internal tools.
  • Shape the product itself by sitting with customers, understanding their daily workflows, and translating those workflows into agent behavior alongside engineering.
  • Define customer onboarding, customer communications, and how the product earns customer trust over months of use.
  • Set the quality bar for early product and company design decisions.
  • Ship design work to production using coding tools where appropriate.
  • Define the toolset needed to perform the design role.

About the company

Runbook builds AI agents that handle routine business communications automatically. These agents can quote jobs, confirm schedules, and chase vendors, replacing back-and-forth emails and calls so teams move faster and win more business. How it works: The product uses AI to monitor and engage in common workflows—generating quotes, replying to scheduling requests, and following up with vendors—without human intervention, while keeping track of the progress and updates in the system. How it’s different: It focuses specifically on automating back-office and sales-ops communications that usually require many emails and calls. By handling end-to-end messaging within existing workflows, it reduces manual work and keeps deals and projects moving forward more quickly than traditional manual processes. Goal: To help businesses operate faster and increase revenue by turning repetitive communications into automated tasks that run in the background.

Company Size

11-50

Company Stage

N/A

Total Funding

N/A

Headquarters

San Francisco, California

Founded

2025

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Simplify Jobs

Simplify's Take

What believers are saying

  • Runbook says it raised $15 million seed funding, giving it near-term runway.
  • Its status page showed 99.958% uptime on September 5, 2026.
  • Careers listed open roles in San Francisco, Toronto, and Bengaluru on August 21, 2026.

What critics are saying

  • Runbook reports just 11-50 employees; scaling enterprise deployments will strain execution.
  • Incumbents like incident.io and HCL already sell workflow automation with deep integrations.
  • If logistics customers stall renewals, Runbook's narrow physical-ops wedge collapses quickly.

What makes Runbook unique

  • Runbook targets physical-operations workflows, automating quoting, scheduling, and vendor chasing.
  • The platform executes across Outlook, ERP, TMS, and systems without APIs.
  • Founded 2025, Runbook has ex-Motive and ex-Discord operators on the team.

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Growth & Insights

Headcount

6 month growth

↑ 11%

1 year growth

↑ 11%

2 year growth

↑ 11%