Forward Financing is a financial technology company based in Boston, Massachusetts with team members throughout the United States, Dominican Republic, and Canada. The company is on a mission to unlock the capital that fuels small businesses across America. Recognized as a Best Place to Work by Built In Boston and certified as a Great Place To Work®, Forward is investing in its employees, technology, and customer experience – with long-term success in mind every step of the way.
As a Genesys Systems Engineer, you will play a key role in supporting our contact center platform by applying your technical expertise. You will collaborate closely with cross-functional stakeholders and Salesforce colleagues to translate business requirements into integrations and routing solutions across voice, SMS, and email. You will assist in maintaining system health, troubleshoot technical issues, implement simple features, and ensure a seamless, optimized experience for both our customers and agents.
Provide support and assist in maintaining the Genesys contact center platform.
Assist in the configuration, management, and continuous optimization of contact center routing, IVR, and omnichannel workflows.
Help support our omnichannel setup that integrates SMS, Voice, and Email communications.
Develop a deep understanding of our Genesys flow logic to assist with ongoing enhancements.
Implement simple features and scalable solutions to business and technical problems to enhance the customer and agent experience.
Collaborate with cross-functional business stakeholders, gathering requirements and assisting in translating them into technical designs.
Troubleshoot platform issues, assist in resolving incidents, and support the long-term health and stability of the system.
Assist in monitoring system performance, capacity, and support integrations with our internal CRM and other third-party tools.
Work with colleagues in Salesforce to support feature co-development.
Impactful Support: You will have the opportunity to support and help maintain a critical platform that directly impacts our core business operations.
Mission driven company: Forward is a trusted source of fast, flexible funding for small businesses that have often been underserved by traditional financing options. When you join the team, you will help ensure all small businesses have access to the financial support they need to succeed.
Flexibility is a top priority: Our employees are empowered to choose where they want to work (whether that’s from home, in the office, or a combination of both) with flexible hours.
2-4 years of experience in a related telecom role, such as a Genesys Administrator or Engineer (Genesys Cloud CX experience preferred).
Solid technical expertise in the Genesys platform, including routing, basic API integrations, and omnichannel capabilities.
Familiarity with digital campaign management (SMS and email journeys) and autodialer campaign management.
Good understanding of telecom concepts, WebRTC troubleshooting, phone provisioning, edge/trunk configuration, and carrier routing.
Track record of working with technical support and telecom carriers to help resolve incidents (P1s/P2s).
Knowledge of Salesforce and experience integrating it with contact center systems.
Demonstrated ability working directly with business stakeholders to gather requirements.
Strong problem-solving skills and the ability to think critically when resolving platform issues.
Excellent written and verbal communication abilities.
Annual Targeted Salary: $105,000-$128,000 CAD
Annual Target Bonus: 10%
At Forward Financing, we're committed to fair and transparent compensation. We believe in providing a compensation package that recognizes your skills, experience, and the unique value you bring to our team. We take a market-based approach to pay, regularly reviewing benchmark data to ensure our compensation remains competitive, equitable, and aligned with our performance-driven culture.
Final offers are determined by a variety of factors, including the candidate's qualifications, relevant experience, specific skills, and internal equity. This approach ensures that our compensation is competitive and equitable. Your recruiter will provide specific details on the expected base and variable earnings as it pertains to this specific role. This position is to fill an existing vacancy.
Additionally, we offer a comprehensive total rewards package, including but not limited to: medical, dental, vision, a flexible time-off policy, paid parental leave, RRSP match, wellness reimbursement, volunteering days, annual professional development budget, and charitable donation match.
Forward is proud to be a remote-first company, keeping workplace flexibility a top priority for our employees. As a business, we are focused on impact; we are more concerned with your contributions to the success of the company than where you get your work done. To help facilitate in-person collaboration, employees are welcome to work from one of our premiere office locations.
When we aren’t collaborating to drive business and support our customers, we’re finding virtual and in-person ways to get to know our colleagues, celebrate team wins, and have fun together!
The Forward Compass is the standard we hold for ourselves and one another—guiding how we lead, collaborate, and show up every day to move in the same direction.
Back the Builders: We are wired to fuel customer progress, not just provide support.
Rooted in People: We create an environment that balances deep connection with the extreme ownership and honesty required to reach our highest potential.
Flying V: We move through coordinated effort with speed and urgency to achieve what no individual could do alone.
Always Forward, Never Finished: We pursue growth with a relentless drive that keeps us ahead of the competition.
About Us:
Forward Financing is a fintech company based in Boston, Massachusetts with team members throughout the United States, Dominican Republic, and Canada. The company is on a mission to unlock the capital that fuels small businesses across America. Whether facing challenges accessing traditional financing or simply needing a convenient, flexible solution, Forward is committed to funding more of the millions of small businesses nationwide. By simplifying the requirements, streamlining the process, and using advanced proprietary technology, Forward is often able to deliver approvals within hours and funds that same day – giving more businesses the financial opportunity they need to thrive. Plus, with their dedicated teams and award-winning service, customers get personalized support when they need it most.
Since 2012, Forward has expanded access to capital by providing over $4.8 billion in funding to more than 92,000 small businesses. The company is A+ rated by the Better Business Bureau with an Excellent / 4.7 stars rating on Trustpilot.com. Recognized as a Best Place to Work by Built In Boston and certified as a Great Place To Work®, Forward is dedicated to empowering both its team and the customers they serve, helping them succeed and thrive.
It is the policy of Forward Financing to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. We welcome and encourage applications from people with disabilities. Please let us know should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, we use AI tools to assist with candidate screening and assessment.
Forward Financing provides fast funding to small U.S. businesses through non-bank lending, using merchant cash advances and short-term financing. A merchant cash advance gives a lump sum in exchange for a share of future sales, enabling approvals often within 24 hours. This model relies on cash flow instead of strong credit histories, offering speed and flexible terms to restaurants, retailers, and service providers. Its goal is to expand access to capital for small businesses while maintaining ethical standards and regulatory compliance.
Company Size
501-1,000
Company Stage
Debt Financing
Total Funding
$1.1B
Headquarters
Boston, Massachusetts
Founded
2012
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$525 million later, forward's capacity hits nearly $700 million. July 16, 2026 | company news. Jul 16, 2026 - This month, Forward closed $525 million in new financing: a $350 million variable funding note facility and a $175 million asset-backed securitization. Together with its inaugural securitization from December 2025, that brings its total committed funding capacity to nearly $700 million. Here's what that means, and who it's for. How it happened. The two transactions refinance its existing warehouse facility and add fresh liquidity for growth. The variable funding note facility can expand up to $500 million and is backed by four institutional investors, including private credit funds and insurance companies. The securitization, its second, was more than four times oversubscribed and was upsized as a result, drawing 11 institutional investors across its three classes of notes. Guggenheim Securities ran point on both as sole structuring advisor, book runner, and placement agent. Chris Chiou, its CFO, put it simply: the response from investors reflects confidence in the quality of its portfolio and the strength of its business model. That confidence is now capital Forward Financing LLC can put to work. What it means for the small businesses Forward Financing LLC fund. More capacity means more approvals move forward instead of waiting on a queue. Since 2012, Forward has provided more than $5.2 billion to nearly 97,000 small businesses, and this financing extends that same commitment: real-time underwriting, a fast decision, and funding that shows up when a business actually needs it, not months after the opportunity has passed. What it means for the communities Forward Financing LLC serve. Every facility Forward Financing LLC add is more restaurants, contractors, salons, and shops that get a yes instead of a two-week wait for a no. Small businesses are the backbone of their neighborhoods, and access to capital at the right moment is often the difference between taking on a bigger contract or turning it down. This financing is built to keep that door open. What it means for its investors and partners. For the institutions who backed these deals, this is a bet on a portfolio and a model that have already proven out at scale. For its ISO partners, it means a more resourced Forward on the other end of every submission: broader capacity, a stronger balance sheet, and a funding platform built for the long term rather than the next quarter. As Jason Mullins, its President and CEO, noted, this financing builds on more than a decade of expanding access to capital for the entrepreneurs and business owners Forward Financing LLC serve, and it strengthens its ability to keep doing that reliably.
Forward Financing raises $525M to expand small business lending capacity. Forward Financing has secured $525 million in new funding through a combination of a $350 million variable funding note (VFN) facility and a $175 million asset-backed securitization (ABS), strengthening its capital base as demand for alternative small business financing continues to grow. The financing expands the fintech lender's committed funding capacity to nearly $700 million, positioning the company to scale lending to U.S. small businesses while diversifying its institutional funding sources. Alternative lending platform Forward Financing has completed a pair of institutional financing transactions totaling $525 million, underscoring continued investor appetite for private credit and securitized fintech assets despite a cautious macroeconomic environment. The financing package consists of a $350 million Variable Funding Note (VFN) facility and a $175 million Asset-Backed Securitization (ABS). Together, the transactions refinance the company's existing warehouse financing, increase liquidity for future originations, and expand Forward Financing's total committed funding capacity to nearly $700 million. For fintech lenders, access to diversified funding is as important as customer acquisition. Capital providers rely on warehouse facilities, securitizations, and institutional investors to finance loan or receivable originations at scale. Expanding these funding channels allows lenders to support more borrowers while reducing reliance on any single source of capital. Forward Financing said the newly established VFN facility carries a three-year revolving period and can be expanded from $350 million to $500 million over time. The facility is syndicated among four institutional investors, including private credit funds and insurance companies, reflecting growing participation from non-bank investors in specialty finance markets. The company's accompanying ABS transaction also features a three-year revolving structure and represents its second securitization following its inaugural issuance in December 2025. According to the company, investor demand significantly exceeded supply, with the offering attracting orders more than four times the available issuance size before ultimately being upsized. Eleven institutional investors participated in the transaction, highlighting continued confidence in asset-backed securities tied to fintech-originated receivables. The financing was arranged by Guggenheim Securities, which served as structuring advisor, sole book-running manager, and placement agent for both transactions. The announcement comes as alternative lenders increasingly seek long-term, diversified funding strategies to support growing demand from small and medium-sized businesses (SMBs). Traditional bank lending has become more selective in recent years due to higher interest rates, tighter credit standards, and evolving regulatory requirements, creating opportunities for fintech lenders that can deliver faster credit decisions and more flexible underwriting. Forward Financing has originated more than $5 billion in funding to nearly 100,000 small businesses since its launch, positioning the company among the more established non-bank financing providers serving the U.S. SMB market. The latest capital raise strengthens the company's ability to continue financing merchants while improving financial flexibility through multiple institutional funding channels. Rather than relying solely on warehouse credit facilities, the company now operates across securitization markets, private credit investors, and revolving funding structures. The transaction also reflects broader developments in structured finance. Asset-backed securitization has become an increasingly important funding mechanism for fintech companies specializing in consumer lending, payments, embedded finance, and SMB financing. By packaging receivables into rated securities sold to institutional investors, lenders can recycle capital more efficiently and support higher lending volumes. According to McKinsey & Company, the global embedded finance and digital lending ecosystem continues expanding as businesses increasingly seek faster access to working capital through technology-enabled financial platforms. Statista projects continued growth in digital lending markets over the coming years, driven by increased adoption of online financing solutions among small businesses and underserved borrowers. Institutional investors have also become more active participants in fintech credit markets. Private credit funds, insurance companies, pension funds, and asset managers are allocating more capital toward alternative lending assets as they seek yield diversification beyond traditional fixed-income investments. Competition across the sector continues to intensify. Companies such as Square Loans (Block), PayPal Working Capital, Amazon Lending, Stripe Capital, and Shopify Capital have expanded embedded financing options by integrating lending directly into merchant ecosystems. At the same time, independent fintech lenders compete by offering broader financing products and maintaining funding flexibility through institutional capital markets. Technology remains central to this evolution. Cloud infrastructure from providers such as Microsoft Azure, Google Cloud, and Amazon Web Services (AWS) enables lenders to automate underwriting, portfolio analytics, fraud detection, and loan servicing. Artificial intelligence and machine learning are increasingly used to assess borrower risk, monitor portfolio performance, and streamline funding decisions, while data platforms improve real-time credit analysis. Forward Financing's latest funding milestone highlights another important trend in fintech: capital markets execution has become a strategic differentiator. Companies capable of accessing diversified funding through warehouse facilities, securitizations, and institutional investors are generally better positioned to scale originations, navigate economic cycles, and maintain competitive financing options for customers. As demand for flexible business financing continues to rise, strengthened funding capacity could enable Forward Financing to expand lending activity while reinforcing investor confidence in alternative credit markets. For small businesses seeking working capital outside traditional banking channels, increased institutional backing may translate into faster, more reliable access to financing in an increasingly digital financial ecosystem. Market landscape. The alternative lending market continues to benefit from growing demand for fast, technology-enabled business financing. According to McKinsey & Company, digital lending platforms are reshaping access to credit through automation, alternative underwriting, and embedded finance models. Statista forecasts sustained growth in the global digital lending market as small businesses increasingly seek financing outside traditional banking institutions. At the same time, institutional investors - including private credit funds, insurance companies, and asset managers - are allocating more capital to fintech-backed receivables through warehouse facilities and asset-backed securitizations. This trend supports greater funding diversification and strengthens liquidity across the fintech lending ecosystem. Top insights. * Forward Financing secured $525 million through a Variable Funding Note facility and an Asset-Backed Securitization, expanding committed funding capacity to nearly $700 million. * The financing strengthens the company's liquidity while diversifying institutional funding sources across private credit funds, insurance companies, and securitization markets. * Oversubscription of the ABS issuance signals continued investor confidence in fintech-originated receivables despite broader economic uncertainty and evolving credit markets. * Expanded capital capacity enables Forward Financing to scale technology-driven lending for U.S. small businesses seeking alternatives to traditional bank financing. * The transaction reflects growing institutional investment in fintech lending infrastructure, structured finance, and digital credit platforms supporting the broader embedded finance ecosystem. * Business * February 12, 2026 Riverbed study finds 92% of decision makers in the Financial Services industry agree that improving data quality is critical to AI success. SYDNEY - February 12, 2026 - Riverbed, the leader in AIOps for observability, today released Financial Services industry findings from its global survey, 'The Future of IT Operations in the... Sesimi and InvestiFi team up to fix fintech's compliance bottleneck in marketing automation. Sesimi, a creative automation and digital asset management platform built for regulated industries, thinks it can untangle this mess. And InvestiFi, a fast-growing fintech serving banks, credit unions, and financial institutions, is betting on it.
Forward Financing, a Boston-based fintech providing capital to small businesses, has secured $525 million in new financing. The deal comprises a $350 million variable funding note facility and a $175 million asset-backed securitisation. The transactions refinance the company's existing warehouse facility and boost its total committed funding capacity to nearly $700 million. The variable funding note facility, which can expand to $500 million, has a three-year revolving period and is syndicated to four institutional investors. The asset-backed securitisation, Forward's second, was more than four times oversubscribed and attracted 11 institutional investors. Since 2012, Forward Financing has provided $5.2 billion in funding to over 97,000 small businesses across America. Guggenheim Securities served as sole structuring advisor and placement agent on both transactions.
Forward Financing, a US small business lender, has closed its first asset-backed securitisation totalling $170 million. The transaction brings the company's total debt facilities to $620 million. The facility features a three-year revolving period and three classes of notes. The deal was more than twice oversubscribed, demonstrating investor confidence in Forward Financing's small business portfolio. Guggenheim Securities served as sole structuring adviser, book-running manager and placement agent. President and CEO Jason Mullins said the securitisation represents a pivotal achievement that will enhance the company's ability to serve customers nationwide and accelerate growth plans. Forward Financing provides financing solutions to small businesses across the United States.
Forward Financing announces inaugural $170 million asset-backed securitization to support small businesses nationwide. BOSTON, Dec. 11, 2025 /PRNewswire/ - Forward Financing, a leading provider of small business financing across the United States, announced the closing of its first-ever asset-backed securitization totaling $170 million. This transaction expands the company's total debt facilities to $620 million, enabling the advancement of its mission to unlock the capital that fuels small businesses across America. The facility has a three-year revolving period and three classes of notes. The transaction was more than 2.0x oversubscribed, highlighting the strength and quality of the company's small business portfolio. Guggenheim Securities served as the sole structuring advisor, book-running manager, and placement agent. "The completion of our first securitization represents a pivotal achievement for Forward Financing," said Jason Mullins, President & CEO of Forward. "This milestone enhances our ability to serve customers nationwide and accelerate our growth plans. With over $4.3 billion in capital provided since inception, we are committed to serving the rapidly growing needs of small businesses across the country." The successful execution of this debut securitization provides a stable and efficient source of funding and is a testament to the confidence institutional investors have in Forward's operational strength and disciplined approach to managing risk. About Forward Financing Forward Financing is a fintech company based in Boston, Massachusetts with team members throughout the United States, Dominican Republic, and Canada. The company is on a mission to unlock the capital that fuels small businesses across America. Whether facing challenges accessing traditional financing or simply needing a convenient, flexible solution, Forward is committed to funding more of the millions of small businesses nationwide. By simplifying the requirements, streamlining the process, and using advanced proprietary technology, Forward is often able to deliver funds same day - giving more businesses the financial opportunity they need to thrive. Plus, with their dedicated teams and award-winning service, customers get personalized support when they need it most. Since 2012, Forward has expanded access to capital by providing over $4.3 billion in funding to nearly 85,000 small businesses. The company is A+ rated by the Better Business Bureau with an Excellent / 4.6 stars rating on Trustpilot.com. Recognized as a Best Place to Work by Built In Boston and certified as a Great Place To Work(R), Forward is dedicated to empowering both its team and the customers they serve, helping them succeed and thrive. View original content:https://www.prnewswire.com/news-releases/forward-financing-announces-inaugural-170-million-asset-backed-securitization-to-support-small-businesses-nationwide-302639383.html SOURCE Forward Financing NOTE: This content is not written by or endorsed by "KSEE/KGPE", its advertisers, or Nexstar Media Inc.