MCA & Process Management and Automation Lead

The MCA and Process Management Leader (C16) will be responsible for leading Technology’s execution of the Manager Controls Assessment program, Control Automation, and Process Management.  This role will report directly to the Technology Controls Head.   This leader will be responsible for end-to-end oversight, design, implementation, and execution of controls in support of Technology’s management of operational and compliance risks.  The goal of the team is to effectively manage operational risks through effective execution of Citi’s Process and Control frameworks.   This includes comprehensive understanding and governance of Technology processes, accurate risk identification, optimal control design and control execution.  The team is responsible for ensuring the quality execution of the control program and appropriate residual risk management across Technology.

Key Responsibilities:

• Provides leadership and direction through Senior Managers, directing and overseeing teams while setting strategic objectives and ensuring optimal performance.
• Adapts and executes functional or departmental business plans and contributes to the development of departmental strategies through Senior Managers to encourage the development and implementation of robust control programs and strategies
• Makes critical decisions that are guided by Citi’s and Technology’s strategies and priorities
• Drive execution and quality adherence of MCA and Process Management in accordance with the related Policy & Framework, as well as applicable Policies, Standards, and Procedures.
• Design and manage control enhancements focused on increasing efficiency through automation and reducing residual risk.
• Drive strong residual risk management discipline through timely identification of missing or inadequate controls, robust corrective actions that are executed with appropriate urgency.
• Manage Technology’s design and execution of common controls, driving efficiency and quality execution. 
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards

Qualifications:

• 15+ years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry, 8+ years managerial experience preferred
• Ability to identify, measure, and manage key risks and controls.
• Experience managing teams with broad accountability in a complex environment and ability to lead through change
• Well versed in breaking down complex matters into core issues and root causes that can be more readily addressed. 
• Proficient in developing new ideas to mitigate risk and improve current processes. 
• Consistently reads different situations accurately and takes appropriate action to gain senior colleague/ client commitment.
• Full management responsibility of a team or multiple teams
• The role requires strategic thought leadership in driving efficiency and effectiveness of the control environment, ensuring effective Controls programs, and accurate reporting and escalation to the business stakeholders.
• Comprehensive knowledge of Citi’s businesses and functions and their risk profiles
• Developing new ideas and improving current processes to proactively mitigate risks
• Requires an ability to provide challenge and make recommendation for risk and controls remediation
•  Proven experience in risk management, monitoring and testing, and quality control.
• Proven experience in implementing sustainable solutions and improving processes
• Deep understanding of compliance laws, rules, regulations, and best practices
• Deep understanding of Citi’s Policies, Standards, and Procedures
• Demonstrate exceptional leadership, decision-making, and problem-solving skills
• Excellent analytical skills to evaluate complex risk and control activities and processes
• Ability to deliver compelling presentations and influence executive audiences
• Strong sense of accountability and ownership, with strong results orientation
• Excellent communication skills: ability to engage and inspire across stakeholder groups
• Exceptional command in Microsoft Office suite, particularly Excel, PowerPoint, and Word
• Strong stakeholder and team management experience

Education:

Bachelor's/University degree, Master's degree preferred

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Job Family Group:

Controls Governance & Oversight

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Job Family:

Managers Control Self-Assessment

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Time Type:

Full time

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Primary Location:

480 WASHINGTON BOULEVARD JERSEY CITY

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Primary Location Full Time Salary Range:

$250,000.00 - $500,000.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Analytical Thinking, Assessment, Business Insights, Constructive Debate, Controls Lifecycle, Controls Management, Data Quality Management, Digital Skills (Including AI), Risk Management Lifecycle, Stakeholder Management.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Nov 20, 2026

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.