Assistant Manager

Assistant Manager / Ventaglio
マンダリン オリエンタル 東京では、Ventaglioのチームの一員としてAssistant Managerを募集しています。 
あなたは職人技の達人ですか？チームとして共に成功を収め、誠実さと尊重の精神を示しながら責任を持って行動する環境で輝ける方ですか？成長志向をお持ちですか？私たちは、ファンズ オブ エクセプショナルになって頂ける方をお待ちしています。
数々の権威ある賞に輝くマンダリン オリエンタルは、世界で最もラグジュアリーなホテル、リゾート、 レジデンスを展開しています。マンダリン オリエンタルは、オリエンタルの伝統と、立地する土地の文 化や独自のデザインを反映させた、卓越したホテルづくりで定評があります。当ホテルグループの使 命は、きめ細やかなおもてなしを通じて、お客さまに感動と喜びをお届けすることです。マンダリン オリエンタルは、ラグジュアリーホス ピタリティ業界における革新的なリーダーとしての名声を高め、長期にわたって持続的成長を実現しています。
マンダリン オリエンタル 東京は、その先進的なデザインと、数々の受賞歴を誇る「おもてなし」精神 に満ちたサービスにより、東京を代表する洗練されたラグジュアリーの象徴としての地位を確立して おります。東京の歴史と文化の中心地ともいえる日本橋エリアに位置し、現代的でありながら、時代 を超越した建築の美しさを備えた、マンダリン オリエンタル ホテル グループにとっての国内１号店 です。

About the job 

25mにおよぶ吹き抜けが特徴的で、自然光が差し込む開放感あふれるアトリウムに位置する「ヴェンタリオ」は、まるで世界を旅しているかのような、さまざまな食文化が融合した前菜、日本各地の選りすぐりの生産者から届く新鮮な野菜や“ウェルネス”を意識した世界各地のサラダ、旬の食材を使ったスープが、ブッフェ台に色鮮やかに並びます。

Assistant Managerは下記の業務を担当します。 

Duties and Supporting Responsibilities

• Administration
• l  Ensure that restaurant team has good knowledge of food and beverage and take responsibility for the delivery of this knowledge to the guest
• l  Ensure that all staff arrive for and finish shifts at correct time
• l  Develop strategies to ensure staff are correctly managed and staff problems can be remedied
• l  Ensure that tables are arranged and set up accordingly
• l  Ensure that service stations are correctly arranged and set-up
• l  Ensure that all staff are familiar with correct billing procedures
• l  Maintain all equipment in good condition and ensure colleagues are trained.
• l  Arrange daily meetings for colleagues and attend daily meetings
• l  Attend all training sessions arranged by MO
• l  Ensure up-to-date training materials are circulated to relevant staff
• l  Ensure small groups of VIP guests are catered for according to MO standards
• l  Ensure correct quality and presentation of all dishes and drinks is being communicated to staff
• l  Conduct and attend all meetings in absence of managers

• Financials
• l  Ensuring that outlet operates efficiently and profitably while maintaining standards in terms of food, service, health & safety and reputation
• l  Communicate outlet performance to Manager and senior management
• l  Creating and executing plans for department sales, profit and staff development
• l  Ensure all staff seek to reduce loss and maximise profitability wherever possible

• Human Resources/ Colleagues
• l  Supervise F&B colleagues by directing and guiding his/her subordinates
• l  Ensure that the outlet is adequately staffed during his/her shift and to notify his/her superior of any shortages in line with budgeted targets
• l  Identify and carry out any specific training and development needs among the team
• l  Ensure the performance of staff is accurately managed, assessed and acted upon
• l  Ensure to work towards achieving goals at colleague satisfaction.

• Maintaining Standards
• l  Support company's philosophy and company culture through the use of Departmental Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
• l  Support company's philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement

• Guest Service
• l  Ensure guests preferences are remembered by staff and delivered on
• l  Ensure all colleagues are well trained in all aspects covering their Job description.
• l  Ensure sequence of service is followed all the time.
• l  Be aware of outlet up-selling strategy and communicate to all relevant staff
• l  Ensure food and beverages are presented to guests according to MO standards
• l  Ensure guests’ satisfaction is met by every member of staff
• l  Ensure staff know how to handle special requests and VIPs
• l  Deal with guest complaints according to MO standards and communicate to Manager where appropriate

As Assistant Manager, we expect from you: 

• Able to communicate in written and spoken fluent Japanese （English preferred)
• Excellent overall communication skills
• Able to handle multiple tasks
• The ability to work well in a team environment
• Able to stand for extended periods of time
• Must be professional and possess excellent presentation, communication, organization, and effective time management skills
• Flexible schedules and hours, including overnight shift, willingness to work on weekends & holidays is required.
• Positive attitude and ability to engage with guests

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