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HealthPartners

Integrated health system and health plans

Laboratory Assistant 1

Diagnostics & Laboratory ProfessionalsConfirmed live in the last 24 hours
Full-timeSt Louis Park, MN, USAIn-person

About the Job

Requirements

  • Strong customer service skills and the ability to work independently.
  • Good problem-solving skills.
  • Knowledge of age-related growth and development principles necessary to provide appropriate service and assure patient safety.
  • Strong organizational skills and the ability to meet time-sensitive customer requests and short-notice changes.
  • A valid driver's license and the ability to drive to patient or client locations as necessary for pathway team members.

Responsibilities

  • Provide laboratory services including specimen collection, client service and reception desk duties, ordering, scheduling, billing, laboratory testing, phlebotomy, dispatching, specimen processing, centrifuging, specimen delivery to the appropriate laboratory or department, and maintaining efficient workflow.
  • Serve as a resource for hospital and clinic staff questions about specimen handling and processing.
  • Model and promote the organization's Head + Heart, Together behaviors, and provide feedback to staff and managers, including recognition and corrective feedback.
  • Serve as a customer liaison and champion for the Laboratory, responding positively to questions and resolving problems.
  • Communicate with laboratory teams through email, huddles, rounding, and meetings.
  • Interact daily with supervisors and team leads to report issues and concerns involving laboratory assistants and customers.
  • Attend or complete assigned mandatory organizational training and laboratory-specific competency testing as scheduled.
  • Participate in performance appraisals using the automated electronic system by providing input for self, peers, staff, and leaders.
  • Perform other duties as assigned.
  • Process laboratory specimens, including centrifuging, pipetting, labeling, and aliquoting with laboratory equipment and methods, and distribute specimens to the correct testing area ready for testing.
  • Perform phlebotomy on patients of all ages in accordance with laboratory policy, verifying correct patient identification through all stages of sample collection and processing.
  • Perform patient reception and registration duties and ordering according to written policies and procedures.
  • Use the pneumatic tube system for specimen receipt and blood component distribution.
  • Deliver specimens to appropriate laboratory departments and load specimens onto automated sample management systems.
  • Monitor, identify, and resolve possible conflicts in phlebotomy and specimen processing services, or refer conflicts to a direct supervisor.
  • Perform a limited menu of waived laboratory tests.
  • Comply with safety instructions, observe safe work practices, provide input on safety issues, and promote a safe work environment.
  • Maintain regular and timely attendance and protect confidentiality.
  • Participate in the organization's Corporate Integrity Program by completing compliance-related education and training and complying with organizational policies and procedures.
  • Complete mandatory education and organizational requirements on time, including licensure or certification, Employee Health and Wellness requirements, and annual training.

Desired Qualifications

  • Experience in a medical-related field or an applied science degree.
  • One year of hospital experience.
  • ASCP certification for phlebotomy.

About the Company

HealthPartners

Integrated health system and health plans

HealthPartners is an integrated health care organization that provides medical and dental care alongside health plan financing and administration. Its care system combines a multi-specialty physician network with health plans so members receive coverage and services within one organization. It differs from competitors through its nonprofit, consumer-governed structure and its large, in-house delivery system, which supports coordinated care under one umbrella. The goal is to improve the health of members and communities by offering affordable, accessible, and comprehensive health care and insurance.

Company size
5,001-10,000
Company stage
Debt Financing
Total funding
$116M
Headquarters
Bloomington, MN
Founded
1957

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