Account Manager

Are You Ready to Revolutionize Communication and Commerce with Connectly.ai?

• At Connectly, we’re building the future of conversational commerce in Latin America, starting with WhatsApp. Our 360° AI engagement platform empowers retailers to sell, support, and scale directly inside the app their customers already use every day.

• We’re a VC-backed Series B startup with a world-class team from Meta, Google, Uber, and other leading Silicon Valley companies. We operate as a hybrid organization, with offices in Bogotá and San Francisco, and distributed teams across Latin America, including Brazil, where many of our AI initiatives are based.

• To bring this vision to life, we’re looking for candidates who are passionate about redefining customer engagement and have a deep belief in the power of AI and WhatsApp to create genuine, impactful interactions. We seek individuals who are eager to tackle tough challenges, value continuous growth, and thrive in a collaborative, high-energy environment. We want teammates who are driven to make a lasting difference, undaunted by complex problems, and motivated to shape the future of conversational commerce.

What It Takes to Thrive at Connectly

• Our culture is ambitious and fast-paced, designed for those who want to work with top-tier professionals and are committed to excellence. If you’re ready to grow beyond what you thought possible, are excited about joining a mission-driven team, and are open to continuous learning, Connectly might be the place for you.

If you’re ready to help shape this future with us, we can’t wait to meet you.

What you'll do:

Client Relationship Management:

• Serve as the primary point of contact for a portfolio of clients.

• Build and nurture strong, long-lasting relationships to ensure customer loyalty.

• Act as a liaison between the client and the company to address any concerns or needs.

Sales Growth:

• Identify upselling and cross-selling opportunities to increase revenue.

• Develop account strategies to meet sales targets.

• Monitor client accounts to ensure they are using services effectively and identify expansion opportunities.

Customer Success & Retention:

• Ensure clients are satisfied with the company’s products or services.

• Conduct regular check-ins and resolve issues promptly.

• Focus on client retention by delivering value and maintaining engagement.

Problem Solving:

• Address any issues clients face and work with internal teams to provide solutions.

• Advocate for the client’s needs within the company.

Collaboration:

• Work closely with the sales team to onboard new clients and hand off relationships.

• Coordinate with marketing, product, and support teams to meet client expectations.

Reporting and Analysis:

• Provide regular updates to management on account status and key metrics.

• Analyze sales data and customer behavior to inform strategies.

What you bring

• 3+ years of SaaS sales experience

• Previous experience as an Account Manager

• Strong analytical skills and background in quantitative fields

• C1 English level, or better

• Medium Excel Skills

• Excellent communications skills

Why join Connectly?

• An amazing team to work with

• Competitive pay, bonus & equity

• Remote role

• Unlimited Time Off

• Flexible Work Hours

• A supportive, caring, and learning environment

• Connectly is an equal opportunity employer. We’re committed to building a diverse, inclusive, and supportive workplace that is distributed around the world.

Connectly is an equal opportunity employer. We’re committed to building a diverse, inclusive, and supportive workplace that is distributed around the world.

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