VIP Operations Specialist (Mexico)

Novibet · Mexico City, Mexico · — · Posted 2026-06-17

Workplace: on_site

Department: VIP Operations

Description

Join Novibet as VIP Operations Specialist!

Are you ready to take on a key role in a dynamic, fast-growing company? If you have a passion for VIP Operations and thrive in a fast-paced environment, this could be the right opportunity for you.

Who We Are

Founded in 2010, Novibet is an established global GameTech company operating in Europe, the Americas, and other international markets (Greece, Brazil, Mexico, Malta, Ireland, Cyprus, Chile, Finland and New Zealand), with hubs in Greece, Malta, Brazil, and Mexico and more than 1,400 employees worldwide. We are driven by technology and innovation, continuously evolving our proprietary platform to deliver seamless and engaging online entertainment experiences to our growing customer base.

Why Novibet

At Novibet, you’ll be empowered to take on meaningful challenges, develop your skills and contribute ideas that make a difference. Certified asa Great Place to Work® several years in a row, in Greece, Malta and Brazil, we are a global team, united by a culture of trust, inclusion and shared learning.

Join us and become part of a global team where collaboration, innovation and continuous growth drive everything we do.

What We are looking for

As a VIP Operations Specialist, you will be the first point of contact for our valued players through various communication channels in order to resolve any issue that may arise throughout their interaction with our platform.

What you will work on

Offer service to players, including but not limited to helping solve problems, answering queries, promoting ongoing promotions, rewarding their activity etc in an efficient and quality manner
Liaise with different departments (Trading, Bonus Team, CS, Risk & Payments etc) to escalate and resolve issues that may arise from players
Be aligned with business objectives and targets including policies and processes;
Operate with the highest level of responsibility regarding matters that affect the most valuable players of the company.

What you bring

Excellent communications skills;
Attention to detail accompanied by an extra mile mentality;
Advanced MS Excel Skills;
Fluency in English will be a plus;
Ability to multitask and prioritize;
Flexibility to work in shifts and during weekends;
Prior industry experience is a must have

What we offer

We truly value our people at Novibet! Within our vibrant, dynamic, and fast-paced environment, we encourage everyone to reach their full potential while enjoying every step of the journey. Here’s how we make that happen:

💰Competitive Compensation: Attractive salary and bonus scheme
💻Top-Notch Equipment: All the tools you need for your role
🚀Career Growth: Focused career development, performance management, and training opportunities
🌍Inclusive Environment: A welcoming, international, and multicultural team
🎉Engaging Activities: Exciting events, sports, and team-building activities

At Novibet we value diversity and are committed to an inclusive and equitable workplace. All decisions regarding recruitment, hiring, promotion, compensation, employee training and development, and all other terms and conditions of employment, are made without regard to race, religious beliefs, color, gender identity, sexual orientation, marital status, disability or chronic disease, age, ancestry or place of origin.

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About the company

Novibet is a GameTech company offering online sports betting and iGaming in regulated markets across Europe and the Americas, with an in-house platform powering sportsbook and online casino. The platform supports live betting, cash-out, bet builder, and a library of over 5,000 games, built with microservices, Azure hosting, and technologies like .NET Core and Angular to handle high transaction volumes, with analytics and markets enhanced by Stats Perform Opta data. It differentiates itself through a fully in-house scalable tech stack and data-driven betting experiences, plus integrated data partnerships for advanced markets. Its goal is to expand its footprint in regulated markets, grow its sportsbook and casino offerings, and scale its technology and operations to support more users and new market entries.

Company Size

1,001-5,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Malta

Founded

2010

Get referred to Novibet

See people who can refer or advise you

Simplify's Take

What believers are saying

Brazil authorized Novibet.bet.br in 2025, expanding a regulated market with huge wagering volume.
August 2026 supplier launches with Kalamba, BF Games, and Peter & Sons deepen casino depth.
September 2026 advertising appointment in Cyprus signals continued spending behind brand and regional expansion.

What critics are saying

March 2026 Hellenic Competition Commission stopped Allwyn’s acquisition, proving Novibet faces serious Greek antitrust scrutiny.
Dependence on sponsorship-led growth, including Santos FC and AEK, ties traffic to costly marketing.
If Brazil or Greece tighten advertising rules, Novibet’s growth model and valuation compress quickly.

What makes Novibet unique

Novibet’s proprietary in-house platform powers sportsbook, casino, and microservices scaling across regulated markets.
August 2026 AEK and Maroussi partnerships show Novibet’s club-driven customer acquisition engine in Greece.
IBIA membership and licensed operations in Greece, Malta, Italy, Ireland, and Brazil build trust.

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Benefits

Health Insurance
Dental Insurance
Life Insurance
Gym Membership
Commuter Benefits
Meal Benefits
Childcare Support
Wellness Program
Mental Health Support

Growth & Insights and Company News

Headcount

6 month growth

1 year growth

2 year growth

SoloAzar

Oct 9th, 2026

WorldMatch expands global reach with direct integration deal on Novibet.

WorldMatch expands global reach with direct integration deal on Novibet. Friday 09 de October 2026 / 12:00 WorldMatch (Milano).- The direct distribution agreement will bring WorldMatch's casino game catalog to Novibet players across multiple regulated international markets. Leading iGaming supplier WorldMatch has signed a direct distribution agreement with Novibet, a leading GameTech operator with an established presence across Europe and Latin America. Through this partnership, the direct integration of WorldMatch's extensive portfolio of high-performing online casino games will become accessible to Novibet players across multiple regulated international markets. This direct integration strengthens WorldMatch's presence in key growth regions, while further enhancing Novibet's casino offering with engaging, localized content known for high-quality graphics, original themes, and a seamless mobile experience. Company statements. Xhuljana Demerxhiu, Head of Sales at WorldMatch, commented: "Partnering directly with a premier global operator like Novibet marks a significant milestone in our international expansion strategy. Novibet's strong market presence and commitment to delivering top-tier gaming experiences align perfectly with our goal of bringing innovative content to players worldwide. We are confident that our diverse game catalog will resonate strongly with Novibet's global player base." Sotiris Gialamas, Head of Strategic Partnerships at Novibet, mentioned: "We are pleased to welcome WorldMatch to our growing network of content partners. Its diverse portfolio, localized approach and focus on delivering high-quality mobile experiences make it a valuable addition to our casino offering. We look forward to making WorldMatch's content available to our players across multiple markets and further developing our collaboration over time." País: Italy

G3 Media

Oct 5th, 2026

e-gaming and Novibet partner in Mexico.

e-gaming and Novibet partner in Mexico. The deal represents an important step in e-gaming's international expansion and strengthens its position in Latin America. e-gaming and Novibet are partnering to bring a selection of online games to Novibet players across Mexico. This collaboration represents another important step in e-gaming's international expansion and further strengthens e-gaming's position in Latin America. Fotini Matthaiou, Executive Director of Casino at Novibet, said: "Mexico is an important market for Novibet, and continuously enriching our casino portfolio with diverse, high-quality content remains a key priority. e-gaming brings valuable local market experience and a strong selection of titles that complements our existing offering. We are pleased to begin this collaboration and look forward to introducing its games to our players." Lukáš Trávníček, Sales Director at e-gaming, added: "Mexico is already an important and well-established market for e-gaming. G3 Newswire has a solid land-based presence in the country, supported by its local company and long-term market experience, so expanding its online footprint here is a natural next step for G3 Newswire. "We are very happy to take this step together with Novibet. From the beginning, the collaboration between our teams has been smooth and professional, and we strongly believe our games have great potential among Novibet's players," he added. "We are looking forward to building a successful, long-term partnership and further strengthening our position in Mexico."

Eastern Esports Group

Aug 27th, 2026

Peter & Sons signs distribution deal with Novibet.

Peter & Sons signs distribution deal with Novibet. 27 Aug 2026 The studio's slot portfolio will roll out across selected Novibet markets as both companies target regulated territories. Peter & Sons has signed a new partnership with Novibet to distribute the studio's casino titles across selected Novibet markets. The companies did not disclose a timeline for launch, commercial terms, or which jurisdictions are included. Novibet said it operates across multiple regulated markets in Europe and Latin America, with operational hubs in Greece, Malta, Brazil and Mexico. Yann Bautista, Founder and Commercial Director at Peter & Sons, said: "Novibet is a strong international operator with a clear technology-driven approach and an impressive presence across several important markets. This partnership gives us another valuable route for bringing our games to new audiences while working with a brand that understands both casino entertainment and local market dynamics. We are excited to see our portfolio go live with Novibet and to continue expanding the reach of Peter & Sons across regulated territories." Fotini Matthaiou, Executive Director of Casino at Novibet added: "Our casino strategy at Novibet is built around offering players not only breadth and quality, but also content that feels distinctive and memorable. Peter & Sons brings exactly that balance, combining original art direction and storytelling with engaging gameplay. This partnership is a valuable addition to our international casino portfolio, and we look forward to bringing its titles to players across selected Novibet markets." HIPTHER Campaign Upcoming igaming events. Join industry leaders for practical insights, focused discussions, and high-value connections at upcoming HIPTHER events. HIPTHER Warsaw summit 2026. European regulation, AI-era risk management, investor roundtables, and cross-sector defense strategies. 27-28 October 2026 InterContinental Warsaw by IHG - Warsaw, Poland HIPTHER Prague summit 2027. Two days of gaming, fintech, payments, compliance, and emerging technology for the international HIPTHER community. 23-24 March 2027 OREA Hotel Andels Praha - Prague, Czech Republic

Kalamba Games

Aug 11th, 2026

Kalamba Games launches in Greece with Novibet!

Kalamba Games launches in Greece with Novibet! Aug 11, 2026 Kalamba Games has strengthened its Southern European expansion through an exclusive launch partnership with Novibet. This milestone enables Kalamba to bring its full portfolio of high-performing video slots to one of the region's leading operators. Greece's regulated iGaming market continues to evolve, supported by a robust framework designed to ensure safety, integrity and competitive growth. Securing regulatory approval underscores Kalamba's commitment to compliance, responsible gaming and meeting the specific requirements of each jurisdiction. The partnership will give Novibet players in Greece access to Kalamba's portfolio of slot titles, featuring immersive themes, innovative mechanics and engaging gameplay experiences. Giovanna Calà, Head of Business Development at Kalamba Games said: "Greece represents one of Southern Europe's most exciting regulated markets, and we're delighted to make our debut through an exclusive partnership with Novibet. Achieving licence approval is a testament to our focus on compliance and innovation. We look forward to working closely with Novibet to deliver premium gaming experiences that resonate strongly with Greek players and further elevate our presence across the region." Fotini Matthaiou, Executive Director of Casino at Novibet commented: "At Novibet, we are continuously investing in enriching our gaming portfolio with high-quality content that delivers the best possible entertainment experience to our players. Kalamba Games brings a distinctive portfolio of innovative titles that further strengthens the breadth and quality of content available on our platform. We are delighted to welcome them to Greece through this exclusive launch partnership and look forward to building a successful long-term collaboration." The launch marks another step in Kalamba's expansion across regulated European markets, while reinforcing Novibet's commitment to continuously enhancing its premium gaming portfolio. As Kalamba continues to invest in localisation and market expansion, this partnership brings Greek players access to an even broader selection of high-quality gaming experiences. About Kalamba Games: Kalamba Games, founded in 2016 and headquartered in Malta and Krakow, is an international games studio that provides slots and casino content to the iGaming industry. With a portfolio of games numbering in the hundreds, Kalamba now also empowers key partners to unleash their creative potential via the market-leading BullsEye Remote Gaming Server. About Novibet: Founded in 2010, Novibet is a leading GameTech company in the online entertainment industry. Operating across Europe and Latin America, with a presence in Greece, Brazil, Mexico, Chile, Cyprus, Ireland, the company employs more than 1,400 professionals across four international hubs in Greece, Malta, Brazil and Mexico. Today, Novibet is recognized as one of the leading GameTech companies worldwide. The company continues to invest in technological innovation, AI-driven personalization and the continuous enhancement of its owned platform, further strengthening its international footprint within the global GameTech ecosystem. Novibet has also been certified as a Great Place to Work(R) for 2025 in Greece, Malta and Brazil, reflecting the company's commitment to fostering a modern workplace culture built on trust, collaboration, inclusion and continuous development for its people.

Aurora Tech N.V.

May 20th, 2026

BF Games makes Greek market debut with Novibet.

BF Games makes Greek market debut with Novibet. 2026-05-20 02:10:27 News 4437 views 4.4/5 rating BF Games,download ios Free Latest Earning App For Android the dynamic slots development studio, has boosted its presence in Europe after entering the Greek market for the first time with Novibet. Diverse portfolio of content. The studio has rolled out its diverse portfolio of content with the operator, making hit titles such as Chicken Madness, Cave of Gold, Buffalo Trail and Burning Slots, available to Greek players. Novibet is an established operator offering online sports betting and casino in numerous regulated markets, including Greece, where it holds aleading position. The market entry is asignificant milestone for BF Games, with the supplier looking to enhance its geographical reach in regulated markets in Europe and North America. Great opportunity. Greece presents agreat opportunity for the supplier with revenues for the thriving online market passing €700m in 2021, according to numbers from the regulator. BF Games' high-quality slots offering now boasts over 70 titles, providing agreat mix of classic and innovative content that has proven highly popular with audiences across the globe. Claudia Melcaru, Head of Business Development at BF Games, said: "Entering Greece is akey development for us as we continue to expand our global foothold to reach more audiences. "Launching with Novibet, aprominent operator in the country, puts us in the best possible position as we look to quickly make amark and establish ourselves in this exciting marketplace." Key features. BF Games, the dynamic slots development studio, has boosted its presence in Europe after entering th About download for android latest version. Game information. Version 7.8.88 Size 66.7 MB Downloads 891K+ Rating 4.9/5 How to Get started. Download earnbet app. Get instant access to download app old versio and more Why choose.

Novibet

VIP Operations Specialist - VIP Operations

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