Xylem

Global water technology provider and services

Credit Management & Customer Master Data Senior Analyst

Risk ManagementConfirmed live in the last 24 hours

Full-timeGuadalupe, Nuevo Leon, MexicoNo salary listedIn-person

About the Job

Requirements

A bachelor's degree in Finance, Accounting, Business Administration, or a related field is required.
Three to five years of experience in Credit Management, Order to Cash, Customer Master Data, or related functions is required.
Experience working in SAP S/4HANA and HighRadius CRD Cloud is required.
Strong English communication skills, written and verbal, are required.
Prior exposure to working with Sales and Customer Service partners is required.
Strong analytical skills with attention to accuracy and compliance are required.

Responsibilities

Oversee daily credit operations, including credit investigations, credit scoring, limit recommendations, and periodic reviews.
Ensure the accuracy and compliance of customer master data across SAP S/4HANA, HighRadius CRD Cloud, Emagia, and Informatica systems.
Partner with Sales and Customer Service to resolve credit holds, onboarding issues, and customer setup challenges.
Maintain adherence to SOX, internal controls, and Order to Cash data governance standards.
Review and approve team decisions for credit limits, master data changes, and required escalations.
Engage regularly with business segment leaders, Sales, Customer Service, and onshore Credit leadership.
Communicate credit decisions, root causes for delays, and improvement opportunities in English.
Support escalations related to credit holds, master data accuracy, and order processing.
Contribute to enhancements in credit scoring, automation, and master data workflows.
Support system and process improvement initiatives involving HighRadius and SAP S/4HANA.
Identify gaps and propose solutions to improve cycle time, data quality, and customer experience.

Desired Qualifications

Experience supervising or mentoring team members, formally or informally.
Experience in a shared services or multinational environment.
Knowledge of Order to Cash processes, data governance, and credit scoring tools.
Training in process improvement, such as Lean or Six Sigma.

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employeesoperating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Key Responsibilities

Operational Responsibilities

Oversee daily credit operations including credit investigations, credit scoring, limit recommendations, and periodic reviews.
Ensure accuracy & compliance of customer master data across SAP S/4HANA, HighRadius CRD Cloud, Emagia & Informatica systems.
Partner with Sales and Customer Service to resolve credit holds, onboarding issues, and customer set-up challenges.
Maintain adherence to SOX, internal controls, and O2C data governance standards.
Review and approve team decisions for credit limits, master data changes, and required escalations.

Stakeholder Collaboration

Engage regularly with business segment leaders, Sales, Customer Service, and onshore Credit leadership.
Communicate credit decisions, root causes for delays, and improvement opportunities effectively in English.
Support escalations related to credit holds, master data accuracy, and order processing.

Continuous Improvement

Contribute to enhancements in credit scoring, automation, and master data workflows.
Support system and process improvement initiatives involving HighRadius and SAP S/4HANA.
Identify gaps and propose solutions to improve cycle time, data quality, and customer experience.

Required Qualifications

Bachelor’s degree in Finance, Accounting, Business Administration, or related field.
3-5 years of experience in Credit Management, O2C, Customer Master Data, or related functions.
Experience working in SAP S/4HANA and HighRadius (CRD Cloud).
Strong English communication skills (written and verbal).
Prior exposure to working with Sales and Customer Service partners.
Strong analytical skills with attention to accuracy and compliance.

Preferred Qualifications

Experience supervising or mentoring team members (formal or informal leadership).
Experience in a shared services or multinational environment.
Knowledge of O2C processes, data governance, and credit scoring tools.
Training in process improvement (Lean/Six Sigma).

Competencies

Customer-centric mindset
Problem solving & decision making
Relationship building & influencing
Time management & prioritization
Detail-oriented
Team leadership potential

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

Requirements at a Glance

Experience Level: Mid, Senior
Education: Bachelor's

Benefits

Professional Development – To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.
Total Rewards – We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.
Watermark – Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.
Employee Networks – Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT+ and Allies, Veteran’s, People of Color and Allies, Hispanic Origin & Latin Affinity, Emerging Leaders, and Working Parents Networks.

About the Company

Xylem

Global water technology provider and services

Xylem is a global water-technology provider serving municipal, industrial, commercial, and residential customers with products, systems, and services for the full water cycle. Its offerings include pumps, valves, heat exchangers, controls, and dispensing equipment, plus smart meters, network devices, and data analytics. The company combines equipment sales with recurring revenue from maintenance, repairs, digital solutions, and consulting. It differentiates itself through a broad, integrated portfolio across water infrastructure, applied water, measurement and control, and services, a global presence in more than 150 countries, and strategic acquisitions (such as Sensus in 2016 and Evoqua in 2023) that expand its metering, data analytics, and treatment capabilities. Xylem’s goal is to help customers collect, move, treat, and return water efficiently and sustainably, enabling better water management and resource stewardship.

Company size: 10,001+
Company stage: IPO
Headquarters: Washington DC, District of Columbia
Founded: 2011

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