Sherwin-Williams

Global paint and coatings manufacturer

Bilingual Customer Service Specialist - Portuguese

Retail SalesConfirmed live in the last 24 hours

Full-timeBarnstable, MA, USA$20 /hr

About the Job

Requirements

Must be at least eighteen years of age.
Must be legally authorized to work in the country of employment without requiring employment-visa sponsorship now or in the future.
Must have a valid, unrestricted driver's license.
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
Internal candidates must have received at least a “meets expectations” rating on their most recent performance appraisal.
Internal candidates must have completed all Human Resources Cloud eLearning courses required for their current position.
Must be able to read, write, comprehend, and communicate in English.
Must be able to read, write, comprehend, and communicate in Portuguese.

Responsibilities

Determine wholesale and retail customers' needs, answer questions about company products, and recommend appropriate solutions.
Promptly resolve customer concerns and support customer satisfaction.
Stay current on product features and maintain the quality and visual standards of products and the store.
Meet the store's sales goals while providing customer service.
Process sales transactions accurately and consistently with policies and procedures.
Follow and achieve monthly, quarterly, and yearly sales goals.
Maintain precise work order files and formulas.
Pull appropriate products from the sales floor or warehouse.
Tint and mix products to customer specifications as needed.
Stock shelves and set up displays.
Clean store equipment.
Load and unload delivery trucks.
Assist with deliveries as needed.
Maintain assigned areas in an in-stock and presentable condition.
Remain knowledgeable about offered products and discuss available options.
Comply with inventory control procedures.
Suggest ways to improve sales.

Desired Qualifications

A high school diploma or GED.
At least one year of experience in delivery, retail, or customer service.
Previous work experience selling paint and paint-related products.
Previous work experience operating tinting and mixing equipment.
Ability to read, write, comprehend, and communicate in more than one language.
Ability to read, write, comprehend, and communicate in Spanish.
Ability to read, write, comprehend, and communicate in Portuguese.

The individual selected for this role will be expected to work at Store #5788, located at: 276 Falmouth Road, Unit #1, Hyannis, MA 02601.

This position is eligible for health benefits, such as prescription savings and virtual physician visits, retirement and saving benefits. Additional benefits include a generous time away from work package, including vacation, holidays, and military leave.

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.

Minimum Requirements:

Must be at least eighteen (18) years of age
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
Must have a valid, unrestricted Driver’s License
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal
If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Preferred Qualifications:

Have at least a High School diploma or GED
Have at least one (1) year of experience working in a delivery, retail, or customer service position
Have previous work experience selling paint and paint-related products
Have previous work experience operating tinting and mixing equipment
Ability to read, write, comprehend, and communicate in more than one language
Ability to read, write, comprehend, and communicate in Spanish
Ability to read, write, comprehend, and communicate in Portuguese

Ensure high levels of customer satisfaction through excellent sales service
Assist customers in person and over the phone by determining needs and presenting appropriate products and services
Must be able to read, write, comprehend, and communicate in English
Must be able to read, write, comprehend, and communicate in Portuguese
Build productive trust relationships with wholesale and retail customers
Process sales transactions accurately and consistently with policies and procedures
Follow and achieve sales goals on a monthly, quarterly, and yearly basis
Maintain precise work order files and formulas
Pull appropriate products from the sales floor or warehouse
Tint and mix products, as needed, to customer specifications
Stock shelves and set up displays
Clean store equipment
Load/unload delivery trucks
Assist in making deliveries, as needed
Maintain in-stock and presentable condition assigned areas
Remain knowledgeable on products offered and discuss available options
Comply with inventory control procedures
Suggest ways to improve sales

Salary Frequency: Hourly

Minimum Salary: 20.00

Maximum Salary: 20.00

About the Company

Sherwin-Williams

Global paint and coatings manufacturer

Sherwin-Williams makes paints and coatings for professional, industrial, commercial, and consumer customers. It sells branded and private-label coatings for architectural, industrial, packaging, and transportation markets, distributed through more than 5,000 company-operated stores and facilities and supplying engineered coatings to over 120 countries. Its products protect and decorate surfaces in buildings, manufacturing, packaging, and transportation, and are supported by digital access and strong customer service. The company aims to maintain leadership in the paint and coatings industry by delivering high-quality products, expanding globally, and maintaining reliable access to its solutions through partnerships.

Company size: 10,001+
Company stage: IPO
Headquarters: Cleveland, OH
Founded: 1866

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