Medical, Clinical & VeterinaryClinical Support & Patient Administration
About the job
Requirements
High school diploma or GED.
Experience in a health care setting.
Computer skills, including word processing, and a minimum typing speed of 60 words per minute.
Ability to work independently and as part of a team.
Good oral and written communication skills.
Responsibilities
Perform administrative support functions for a behavioral health office, including processing patient information and supporting behavioral health services.
Use electronic medical record functions pertinent to the role, including scheduling, registration, and telephone encounters.
Communicate with patients and visitors in an age-specific manner and follow age-specific safety precautions.
Answer the telephone within 3 to 5 rings, screen and respond to calls accurately, and route calls to the appropriate individual.
Schedule routine patient appointments and follow triage procedures for emergency appointments in accordance with established guidelines.
Schedule non-routine appointments, such as cancellations, as directed by the supervisor.
Maintain the behavioral health treatment schedule for all staff.
Greet and assist patients and visitors in a timely, positive, and helpful manner.
Complete patient registration accurately, including verifying and updating demographic and insurance information.
Conduct prior authorizations and proactively track them with the billing department.
Maintain and correctly apply knowledge of patient eligibility criteria for different insurances.
Verify eligibility for sliding fee discounts for uninsured patients, collect related information, and accurately apply the correct sliding fee.
Obtain and scan patient documents relevant to appointment type.
Check out patients accurately and completely, collect co-pays and charges due, and schedule return appointments.
Reconcile payments against day sheet reports, prepare daily deposits for courier pick-up, post payments to patient accounts as needed, and include documentation with daily deposits.
Collaborate with the patient accounts department on tracking and billing.
Collaborate with immediate coworkers, including care coordinators, provide knowledgeable backup when needed, and maintain ongoing communication to support efficient operations.
Coordinate referrals to behavioral health services and conduct phone outreach to potential and existing patients.
Perform general office duties, including receiving and distributing incoming correspondence, preparing correspondence, scanning, faxing, and photocopying.
Participate in staff meetings and distribute agendas and minutes.
Control patient and public access to clinical areas while ensuring patient confidentiality.
Attend assigned trainings and meetings.
Communicate and uphold HIPAA compliance, corporate compliance, and client confidentiality.
Remain in compliance with local, state, and federal regulations.
Adhere to National Patient Safety Goals defined by the Joint Commission and the Whitney M. Young Jr. Health Center.
Assist the Director of Behavioral Health as needed.
Complete other duties as assigned.
Desired Qualifications
An associate's degree or bachelor's degree, or two to four years of work experience in a health care setting.
Experience with health information processing and Microsoft Office applications.
Knowledge of medical terminology.
Multilingual ability.
Description
GENERAL RESPONSIBILITIES:
The Administrative Resource Specialist – Behavioral Health is a frontline and vital member of the behavioral health team. This individual is responsible for administrative support functions required for a behavioral health office. Functions include all aspects of processing patient information services and support of behavioral health services.
SPECIFIC RESPONSIBILITIES:
Exhibits knowledge and skill in all functions of the electronic medical record pertinent to successful job performance. Key EMR functions include scheduling, registration and telephone encounters.
Communicates to patients and visitors in an age-specific manner, and knowledgeable in regard to age-specific safety precautions.
Professional answers the telephone within 3 to 5 rings, screens and responds accurately and routes calls to appropriate individual.
Schedules routine patient appointments and follows triage procedures for emergency appointments in accordance with established guidelines.
Schedules non-routine appointments (e.g. cancellations) as directed by supervisor.
Maintains the behavioral health treatment schedule for all staff.
Consistently greets and assists patients and visitors in a timely, positive and helpful manner.
Accurately completes patient registration process including verification and update of all demographic and insurance information.
Conducts prior authorizations and proactively tracks prior authorizations with billing department.
Maintains and correctly utilizes knowledge of patient eligibility criteria relative to different insurances.
Verifies non-insured eligibility for sliding fee discounts, collects relative information and accurately applies the correct slide.
Obtains and scans all pertinent patient documents specific to appointment type.
Checks out patients completely and accurately, including collection of co-pays and charges due and makes return appointments.
Reconciles payments received against day sheet reports and prepares daily deposits for courier pick-up. Posts payments to patient accounts as needed and includes documentation with daily deposit. Collaborates with patient accounts department for tracking/billing.
Collaborates with immediate co-workers as a team (i.e. care coordinators), provides knowledgeable back-up for coworkers when needed, and maintains open and continuous communications to ensure efficient operations and a positive work environment.
Coordinates referrals to behavioral health services and conducts phone outreach for potential and existing patients.
Able to perform general office duties including, but limited to, receive and distributing incoming correspondence, preparing correspondence, scanning, faxing and photocopying.
Participates in staff meetings, distributes agendas and minutes.
Controls patient and public access to clinical areas ensuring patient confidentiality.
Attends trainings and meetings as assigned.
Demonstrates excellence in both internal and external customer service.
Understands and is able to effectively communicate HIPAA compliance, corporate compliance and client confidentiality.
Ensures and/or remains in compliance with local, state, and federal regulations.
Adheres to the National Patient Safety Goals as defined by the Joint Commission and the Whitney M. Young Jr. Health Center.
Assists Director of Behavioral Health as needed.
Completes other duties as assigned.
Requirements
MINIMUM QUALIFICATIONS:
High school diploma or GED. Experience in a health care setting. Computer skills, word processing and minimum typing of 60 wpm. Able to work independently and as part of a team. Good oral and written communication skills.
PREFERRED QUALIFICATIONS:
Associates Degree or Bachelor’s Degree or Two to Four years of work experience in a health care setting. Experience with health information processing and Microsoft Office applications. Knowledge of medical terminology. Multi-lingual.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.