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Thriveworks

Mental health therapy provider with insurance.

RCM Director

Accounts Payable/ReceivableConfirmed live in the last 24 hours
Full-timeRemote in USANo salary listedRemote

About the Job

Requirements

  • A bachelor's degree in Healthcare Administration, Business, Finance, or a related field is required.
  • At least 7 years of progressive revenue cycle management leadership experience, including insurance accounts receivable and denial management, is required.
  • Experience managing outsourced revenue cycle management vendors or business process outsourcing partners is required.
  • A strong understanding of payer policies, regulatory requirements, and multi-state billing environments is required.
  • The role requires the ability to lead teams, manage change, and drive measurable financial outcomes.
  • The role requires strong patient collections knowledge and the ability to manage a patient billing call center to improve communications and the patient journey.
  • The role requires the ability to improve the insurance benefits verification process.
  • The role requires data-driven decision-making, process improvement, and workflow optimization.

Responsibilities

  • Lead patient accounts receivable and credit balance workflows to improve collections, reduce aging, and ensure timely resolution and refunds.
  • Monitor performance, identify root causes of non-payment, and implement process improvements and reporting.
  • Lead the transition of eligibility and billing call workflows to revenue cycle management.
  • Develop processes, standard operating procedures, training materials, call scripts, decision trees, and knowledge resources.
  • Partner with cross-functional teams to ensure appropriate staffing, service coverage, and continuous improvement.
  • Support accounts receivable workflows and initiatives to reduce eligibility, coverage, and authorization denials.
  • Analyze denial and payer trends, implement corrective actions, and collaborate with internal teams and vendors to resolve recurring issues.
  • Oversee write-off governance to ensure write-offs are appropriate and minimized.
  • Develop and deliver training, standard operating procedures, and communication materials to support process changes and operational consistency.
  • Develop strategies to improve cash flow, reduce accounts receivable days, and strengthen revenue integrity.
  • Build and monitor key performance indicators for accounts receivable, denials, write-offs, and payer performance.
  • Identify automation and process improvement opportunities and lead cross-functional initiatives to improve efficiency and results.
  • Lead patient and some insurance-related revenue cycle operations, including patient accounts receivable management, insurance benefits verification, patient communications, and coordination with patient services, credentialing, product development, and contracting departments.
  • Improve the patient financial journey, communications, and patient collections; reduce denials associated with eligibility and coverage; and improve overall cash collections.
  • Oversee internal revenue cycle management staff and the outsourced revenue cycle management vendor to ensure consistent execution, compliance, and measurable financial performance.

About the Company

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Thriveworks

Mental health therapy provider with insurance.

Thriveworks provides mental health care through licensed therapists and psychiatric providers, offering in-person and online therapy for children, teens, couples, and individuals dealing with anxiety, depression, and stress. Clients access care by scheduling sessions, with Thriveworks handling administrative tasks such as billing, credentialing, and scheduling, and accepting most major insurance plans. The service works by matching clients with clinicians for therapy or psychiatric care and processing insurance reimbursements or direct payments from clients. Unlike some providers that require clients to handle much of the logistics themselves, Thriveworks centralizes administrative work so clinicians can focus on delivering care. Its goal is to improve access to mental health services for a broad population by making care more convenient and payable through insurance networks and direct payments, aiming to serve millions of Americans.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Cambridge, MA
Founded
2008

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