UPS Technician

Description

About GenServe

GenServe, LLC is the nation's leading independent provider of scheduled and emergency power generator maintenance, repair, and sales in the United States, serving primarily commercial customers across a wide range of industries. The company continues to accelerate its rapid growth through organic sales expansion and strategic acquisitions. GenServe's complete and extensive service platform positions it as a one-stop shop for all commercial generator and power system needs. Established in 1990, GenServe has the largest team of Electrical Generating Systems Association (EGSA) certified technicians in the Northeast and a rapidly expanding national footprint. Headquartered in Plainview, NY, with branch offices in New Jersey, Pennsylvania, Illinois, Florida, and Texas, GenServe is actively growing into new territories across North America.

Role Summary

The UPS Technician is responsible for delivering professional technical services to GenServe customers across a full range of critical power equipment, including UPS systems from 1–1,000 kVA, switchgear, battery and DC plants, static transfer switches (STS), power distribution units (PDUs), and emergency lighting inverters. This is a field-based, customer-facing role requiring strong independent judgment, the ability to travel regionally, and a high standard of professionalism in every customer interaction. The UPS Technician operates within GenServe's UPS Services division and reports directly to the UPS Service Manager.

Requirements

Key Responsibilities

• Commissioning & Startup – Perform startup and commissioning on UPS and critical power equipment across various product lines, including single-module and multi-module systems.
• Preventive Maintenance – Conduct scheduled preventive maintenance on a wide range of UPS makes and models, including single-phase and three-phase, single-module and multi-module configurations.
• Unscheduled Maintenance & Repair – Respond to and resolve unscheduled maintenance events and equipment failures on UPS and critical power systems up to 1,000 kVA. Be available to respond promptly to emergency calls, including nights, weekends, and holidays as required.
• Power Audits – Perform basic power audits of customer electrical distribution systems and document findings in accordance with GenServe reporting standards.
• Documentation & Reporting – Complete all required field documentation for each site visit, including Service Reports, Critical Action Reports, Status Reports, and Field Service Reports. Maintain the integrity of site information and report all findings to the UPS Service Manager.
• OEM Software & Repairs – Coordinate with OEM representatives to perform software upgrades and OEM-required repairs. Stay current on product revisions, updates, and new equipment additions across supported UPS brands and models.
• Parts & Equipment Handling – Properly document, label, and return all defective parts to the designated disposal or repair location in accordance with company procedures.
• Team Collaboration & Project Support – Work collaboratively with other field service team members on custom installations and large-scale projects. Train other Field Service Technicians on product knowledge when required.
• Customer Education & Relationship Management – Educate customers on the basic operation of their equipment. Communicate equipment issues in a clear and professional manner that is informative and beneficial to the customer. Assist in warranty and contract sales support as requested.

Qualifications

Technical Knowledge & Experience

• PS Experience – Minimum 5–10 years of extensive UPS maintenance, installation, and repair experience on major brands including Eaton, APC, MGE, Toshiba, Mitsubishi, Liebert/Vertiv, Online Power, Myers, Chloride, and Riello UPS.
• OEM Certifications – Factory OEM training certifications on one or more supported brands required. Working knowledge of UPS communication protocols including Toshiba, Mitsubishi, Chloride, Liebert/Vertiv, MGE, and Powerware/Eaton.
• Critical Power Systems – Demonstrated experience with single-phase and three-phase UPS systems, single-module and multi-module configurations, battery and DC plants, STS, PDUs, and emergency lighting inverters. Working knowledge of generator, ATS, and fire alarm systems a plus.
• Electrical Knowledge – Fundamental knowledge of electrical distribution systems, electronic component theory, and electrical code and IEEE requirements. Ability to read and interpret electrical single-line diagrams, engineering blueprints, and technical procedures.
• Education – Associate's degree or higher in electronics or electrical engineering, with a minimum of 8 years of related experience; or 10–15+ years of equivalent field experience without a degree. Prior experience as an electrician helpful.

Professional Attributes

• Independent & Self-Directed – Ability to perform duties with general direction, exercising independent judgment to achieve assigned objectives in alignment with division policy guidelines.
• Safety-Focused – Committed to full compliance with all safety policies, practices, and procedures at all times. Participates actively in team safety efforts.
• Effective Communicator – Professional written and verbal communication skills. Ability to present technical findings and respond clearly to questions from customers, managers, and colleagues at varying technical levels.
• Analytical Problem Solver – Ability to define problems, collect data, draw valid conclusions, and interpret technical instructions in mathematical or diagram form. Handles multiple tasks and variables simultaneously.
• Physically Capable – Must be able to stand, walk, and sit for extended periods. Must be able to lift and carry objects up to 75 pounds. Requires full manual dexterity and clear near and distance vision.

The UPS Field Service Technician role is part of GenServe's UPS Services division and reports to the UPS Service Manager.