H-E-B

Texas-based supermarket chain with private ownership

Deli Department Manager

Retail Store ManagementPosted on Nov 9

Full-timeCarrollton, TX, USANo salary listedIn-person

About the Job

Requirements

Leadership experience in a complex environment with multiple direct reports.
Experience in ordering, inventory maintenance, and shrink control.
Thorough understanding of retail accounting.
Proficiency with H-E-B systems, including XPTR, IMS, and CICS2.
Ability to oversee a high-volume production team.
Ability to delegate, organize, and plan effectively.
Ability to maintain an efficient operation, troubleshoot, and report equipment malfunctions.
Ability to supervise, train, and cross-train staff.
Ability to lift and carry 80–90 pounds regularly up to 500 feet; stand, walk, bend, reach, kneel, squat, and reach overhead and side to side throughout the shift; possess hand and finger dexterity; safely maneuver around moving mechanical parts and equipment with risk of electrical shock; work regularly in a cooler and occasionally in extreme cold; and work a flexible schedule including opening, closing, and weekend shifts.

Responsibilities

Oversee the Food Services Department, including product knowledge, planning, organization, food safety, and controlling areas to maximize financial goals and profitability while providing excellent customer service.
Make or effectively recommend employment-related and business decisions, including hiring, promotion, discipline, suspension, discharge, rewards, and resolution of Partner-related matters.
Oversee department operations and provide a safe work environment, training and development, performance appraisals, customer service, ordering, display rotation, shrink control, product quality, sanitation, inventory control, work scheduling, receiving, pricing, stocking, merchandise signing, and financial results.
Provide overall direction, coordination, and evaluation of the department; manage Partner morale and retention; and monitor the department budget and payroll, including product, labor, and expenses.
Order product to maintain inventory and perform representative or specialist duties as needed.
Develop and lead a retail sales team to provide high-level customer service and promote services and products to maximize sales.
Execute merchandising programs and promote marketing and store events through planning and merchandising.
Achieve sales goals by preparing projections and forecasts, reviewing financial tracking information, addressing performance opportunities and budget discrepancies, and communicating sales goals to Partners.
Achieve the gross profit budget by preparing projections and forecasts, controlling inventory, managing and reducing food costs, ensuring invoice accuracy, managing the conversion process for perishable shrink, reducing supply usage, and managing shrink.
Ensure high-quality presentation of products and services and availability of seasonal items.
Build customer relationships and strengthen customer service through Partners.
Ensure compliance with government and H-E-B regulations and standards for product freshness, safety, refrigeration, and sanitation.
Maintain the safety and sanitation of equipment and the department, and maintain sanitation standards throughout the work area.

Responsibilities

Job Description

Responsibilities

Job Summary:As a Deli Manager, you are responsible for oversight of the Food Services Department, to include product knowledge, planning, organization, absolutely safe food, and controlling all areas to maximize financial goals and profitability, all while getting to know our Customers, and treating them to excellent service.

Key Responsibilities & Essential Functions:

• Management:

Spends majority of time using independent judgment making employment-related and business decisions, or effectively recommending such decisions, including product- and department-related strategies, hiring, promoting, disciplining, suspending, discharging, rewarding, or otherwise engaging in resolving Partner-related matters
Oversees the department; provides a safe work environment; provides training, development, and performance appraisals; provides customer service; ordering, display rotation, controlling shrink, product quality, sanitation, inventory control, work scheduling; receiving, pricing, stocking, and signing of merchandise; and financial results
Responsible for overall direction, coordination, and evaluation of the department
Manages Partner morale and retention
Monitors department budget and payroll including product, labor, and expenses
Orders product to maintain inventory
May perform all duties of a representative or specialist as needed

• Sales / Analytics:

Develops / leads a retail sales team to provide customer service at the highest level in all areas
Effectively promotes services / products to maximize sales
Executes merchandising programs
Promotes marketing and Store events through powerful planning, merchandising and taking advantage of traffic
Achieves sales goals; prepares projections / forecasts, reviews financial tracking information, addresses performance opportunities and budget discrepancies, communicates sales goals to Partners
Achieves gross profit budget by preparing projections / forecasts, controlling inventory, managing and reducing food costs, ensuring the accuracy of invoices, managing the conversion process for perishable shrink, reducing supply usage, and managing shrink
Ensures highest level of quality and presentation in products and services
Ensures availability of seasonal items
Builds relationships with customers and builds customer service through Partners

• Food Safety / Sanitation:

Ensures compliance with government / H-E-B regulations and standards for product freshness, safety, refrigeration, and sanitation
Maintains safety / sanitation of equipment and department; maintains sanitation standards throughout the work area

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Qualifications & Key Requirements:

Work Experience:

of experience -
Leadership experience in a complex environment with multiple direct reports -
Experience in ordering -
inventory maintenance -
and shrink control -

Knowledge/Skills/Abilities:

Thorough understanding of retail accounting -
Proficiency on H-E-B systems (XPTR, IMS, CICS2) -
Advanced verbal / written communication and organization skills -
Ability to oversee a high-volume production team -
Ability to demonstrate personal initiative and exceptional customer service -
Ability to delegate, organize, and plan effectively -
Ability to maintain an efficient operation, troubleshoot, and report any equipment malfunctions -
Ability to supervise, train, and cross-train staff -

Education:

Licenses/Certifications:

Physical Demands & Working Conditions:

Function in a fast-paced retail environment
Lift / carry 80 - 90 lbs on a regular basis up to 500 feet in distance
Stand, walk, bend, reach, kneel, squat, and reach overhead and side to side throughout shift
Possess hand / finger dexterity
Safely maneuver around moving mechanical parts and equipment with risk of electrical shock
Work in a cooler environment on a regular basis, and in an extreme cold environment on an occasional basis
Work a flexible schedule, including opening, closing, and weekend shifts
The noise level is usually moderate (rare exposure to extreme noise)

The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About the Company

H-E-B

Texas-based supermarket chain with private ownership

H-E-B is a Texas-based grocery retailer with multiple store formats, including upscale Central Market, budget-friendly Joe V's Smart Shop, and Hispanic-focused Mi Tienda. It runs more than 435 stores in Texas and Mexico and employs over 154,000 people. Its product offering is everyday groceries and associated services, supported by a growing digital and delivery capability (notably via the Favor Delivery acquisition). The company emphasizes long-term, family-owned thinking rather than short-term market pressures, differentiating itself through strong regional identity, a diverse store format strategy, and a focus on customer loyalty. Its goals are to expand its store footprint in Texas and Mexico while enhancing digital and delivery services to better serve local communities.

Company size: 10,001+
Company stage: Not listed
Total funding: Not listed
Headquarters: San Antonio, TX
Founded: 1905

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