Mobilisation Programs Manager

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

The Mobilisation Manager’s primary responsibility is to coordinate and manage the transitions of new and existing properties for Greystar across Europe, supporting all current and future business in region. Including both Greystar-managed assets and assets operated on behalf of Greystar under third party
management arrangements.

They are responsible for managing these transitions using Salesforce / Taskray as a project management tool, amongst other systems in the wider Greystar tech stack. As a project management tool, Salesforce / Taskray provides an environment that contains all transition tasks, checklists, tool kits, data, and timelines; all of which are overseen by the Mobilisation Manager who ensures transition-related tasks are being met successfully and manages all risk issues and mitigation plans.

Where a new site is being mobilised or onboarded for the first time, the role also carries responsibility for supporting the pre-opening building readiness procedures to include, but not limited to onsite training, CRM and PMS set up, operational procedures and key building sign off.

This role will suit those with an operational, project management or mobilisation background, however experience in these areas whilst desired is not crucial.

This role involves regular travel, which may include international travel from time to time, to attend business meetings, training, site visits and mobilisations, or other situations necessary for the accomplishment of the daily responsibilities of this position.

JOB DESCRIPTION

Key Role Responsibilities:

• Responsible for the project initiation activities for allocated on/off boarding assignments. Including defining and agreeing RACI with key stake holders.
• Establish working groups aligned to key stakeholders meetings
• Set up and run asset on boarding and off boarding (Pre and post close), ensuring all items are actioned.
• Works collaboratively on solutions with all stakeholders.
• Produce portfolio reporting to key stake holders to provide progress status and risk management.
• Utilise tool kits, guidelines, and training to support process, or develop where none exist.
• Maintains Salesforce / Taskray tool kit and templates, drive continuous improvement to the onboarding and offboarding tracker templates, updating with country specific requirements
• Acts as the region’s proven mobilisation subject matter expert.
• Support development and delivery of systems configuration and training as part of the wider Operational excellence hub team.
• Runs lessons learned processes (feeding back into - and owning where needed) continuous improvement initiatives.
• Report any potential blockers to successful delivery of the project as a matter of course to the Director of Mobilisation so that these can be addressed appropriately.
• Client Management – liaising closely with internal and external stakeholders to ensure all updates, risks, mitigants and reporting are completed within the mobilisation period as required.
• Acts as a role model at all times by demonstrating the core values.

Knowledge & Qualifications:

• Educated to degree level or equivalent experience in a related field preferred.
• Proficient in the use of Salesforce / Taskray (or other Project Management tools) and the Microsoft Office package including Word, Excel, and Outlook.
• High proficiency in using property management software (Entrata/ Yardi).
• Demonstrable knowledge of business process optimisation
• Additional Western European Language capability is desirable (Spanish, French or German)
• Highly IT literate, including working knowledge of CRM systems and property management software relevant to third party managed assets.

Experience & Skills: 

Essential:

• Autonomous experience of successfully managing operations within the property sector or similar environment.
• Project management skills and experience in managing multiple stakeholders.

• Ability to troubleshoot, determine root cause, identify resolution, and implement solution at pace.
• A strong relationship builder. Demonstrable ability to engage internal and external teams and influence positive change.
• Excellent organisation skills with the ability to multitask and prioritise whilst working autonomously and taking ownership.
• Excellent verbal and written communication skills, having the ability to analyse and present complex data.

• Demonstrated management and leadership skills sufficient to lead, deliver and evaluate projects.

• Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience.

• Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment.
• Enthusiasm to deliver exceptional experience to stakeholders and continuously improve knowledge of self and others.
• Experience mobilising new build or third party managed residential assets, including recruitment, initial leasing and budget management.
• Ability to keep sensitive information highly confidential at all times.

Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to [email protected].