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mobile.de GmbH

Germany's largest online vehicle marketplace

Dealer Account Manager

Account ManagementConfirmed live in the last 24 hours
Full-timeBerlin, Germany

About the Job

Requirements

  • Some initial professional experience in customer service, account management, sales, or a comparable customer-oriented role.
  • Experience working with business customers is preferred.
  • Interest in the automotive industry and digital products.
  • Enjoys regular communication by telephone, video, and email.
  • A service-oriented and dependable approach to work.
  • Ability to organize work well and keep track of multiple customer requests.
  • Ability to explain digital products clearly and respond patiently to different needs.
  • Works well in a team and coordinates reliably with other departments.
  • Willingness to travel occasionally for business or visit dealers.
  • Very good German; English language skills are advantageous.

Responsibilities

  • Manage a defined portfolio of dealer customers.
  • Answer questions about using mobile.de as a reliable point of contact.
  • Maintain existing customer relationships to support constructive, solution-oriented collaboration.
  • Communicate regularly with customers by telephone, video, and email.
  • Make occasional in-person visits to dealer businesses to strengthen relationships and understand their circumstances.
  • Explain the company's products, features, and services clearly and practically.
  • Help dealer customers optimize their vehicle listings and presence on mobile.de and make effective use of the platform in their daily work.
  • Monitor dealer-account usage and performance and communicate opportunities for improvement.
  • Prepare customer appointments in a structured manner and reliably follow up on next steps.
  • Document customer contacts and activities carefully in the customer relationship management system.
  • Work with Customer Success, Sales, Marketing, and Product teams.
  • Collect feedback from dealer businesses and share it internally.
  • Contribute to a positive and professional customer experience through each customer interaction.

Desired Qualifications

  • Prior experience working with business customers.

About the Company

mobile.de GmbH

Germany's largest online vehicle marketplace

What mobile.de does: It operates Germany’s largest online vehicle marketplace where buyers and sellers can connect to buy and sell cars. How its product works: The platform hosts listings for used and new vehicles, enabling users to browse, compare, and contact sellers; as part of a broader ecosystem it integrates services and community features to support transactions and car-related needs. How it differentiates from competitors: It combines a large, established marketplace with an entrepreneurial, community-driven culture and an ecosystem approach within Adevinta, aiming to connect buyers and sellers through more than just listings. What its goal is: To make buying and selling cars easier by building a trusted, scalable online marketplace and community that brings together sellers, buyers, and services in Germany.

Company size
501-1,000
Company stage
Acquired
Total funding
Not listed
Headquarters
Kleinmachnow, Germany
Founded
1996

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