International Gateway Operations Agent 2

Introduction

Join us at AIT, where we believe every day presents an opportunity to make a global impact! We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction.  Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT.  Find out what our people deliver.® means when you come move the world with us!  Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

Overview

The International Gateway Operations Agent II is tasked with coordinating gateway freight operations to ensure shipments are delivered efficiently and on time. This position involves collaborating with various stakeholders, such as carriers, customers, and internal teams, to streamline gateway freight processes and uphold high service standards. Additionally, this role acts as a liaison between US and overseas AIT stations and Global Agent providers handling transiting freight.

Responsibilities

• Coordinate daily gateway freight activities, including booking shipments, tracking cargo, obtaining scheduled rates, and ensuring timely delivery
• Communicate with freight forwarders, and customers to resolve issues and provide updates on shipment status
• Ensure all necessary documentation is completed accurately and complies with international regulations and company policies
• Identify opportunities for process improvements to enhance efficiency and reduce costs
• Track key performance indicators (KPIs) and report on operational metrics to management
• Inform stations, vertical teams, and account managers of cargo received at the dock for console or B2B shipments, including scanning and emailing warehouse receipts.. Address and resolve any issues that arise during the transportation process, including delays, damages, and discrepancies.
• Work closely with other departments, such as sales, customer service, and logistics, to ensure seamless operations
• Ensure every shipment (IE, T&E, etc.) is transferred within the required time by Customs, and ensure all inbound cargo arriving into a port is cleared properly and closed out before export.
• Performs other duties as assigned
• Complies with all policies and standards

Qualifications

Education• High School Diploma or GED (Required) Experience• 3+ years of transportation industry experience in gateway export / import operations (Required) • 5+ years of freight forwarding operations experience (Preferred) Knowledge, Skills, and Abilities • Knowledge of working within government vertical, strongly preferred High • Proficient in Microsoft Office suite High • Excellent communication skills both verbal and written High • Ability to multi-task in a high volume, fast-paced working environment High • Attention to detail and strong organizing skills High • Ability to work autonomously as well as within a team environment High • Knowledge of TSA, ITAR and Dangerous Goods regulations Medium • Cargo-wise experience Medium