Manager, Solution Architecture
Seismic
Manager, Solution Architecture
Seismic
AI-driven platform for sales enablement
Seismic is the Go-To-Market Performance company, driving how organizations turn their strategy into revenue. Seismic brings together signals from customer conversations, buyer engagement, governed content, coaching and seller behavior to turn intelligence into winning action. Through its AI revenue execution platform, the company equips customer-facing teams with the insights, governance, and contextual guidance they need to execute with confidence and deliver measurable business outcomes. Trusted by 2,500 organizations and over 3.5 million users around the globe, Seismic is headquartered in San Diego with offices across North America, Europe and Asia-Pacific. Learn more at seismic.com.
Seismic is committed to building an inclusive workplace that ignites growth for our employees and creates a culture of belonging that allows all employees to be seen and valued for who they are. Learn more about DEI at Seismic here.
We are seeking a dynamic and experienced Manager, Solution Architecture to lead and scale our team of Technical Account Managers (TAMs), Solution Architects (SAs) & Implementation Engineers (IEs). In this role, you will be responsible for building, mentoring, and leading a high-performing team that delivers both hands-on technical architecture during implementations and long-term technical account management throughout the customer lifecycle. You will serve as an escalation point for enterprise clients, optimize technical delivery methodologies, and partner closely with Product, Engineering, and Customer Success leadership to drive customer adoption, retention, and expansion.
People Leadership: 10+ years of experience in managing customer-facing technical teams (e.g., TAMs, Solution Architects, Implementation Engineers, or Solutions Engineers) in a B2B SaaS environment.
Technical Background: 6+ years of hands-on experience in technical architecture, API integration design, RESTful web services, and enterprise data modeling.
Enterprise Systems Experience: Deep domain expertise in CRM integrations (e.g., Salesforce, Microsoft Dynamics 365), SSO standards (SAML/OAuth), and SQL/SOQL.
Strategic Operations & Stakeholder Management: Proven track record of managing enterprise escalations, defining operational KPIs, accelerating team operations through AI-powered workflows, and presenting to client C-suite stakeholders.
Communication & Influence: Exceptional interpersonal and communication skills with a proven ability to bridge technical and business discussions across internal and external teams.
Education: Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent practical experience.
Nice-to-Have Qualifications
Prior experience scaling post-sales technical teams in Sales Enablement, Enterprise Content Management, or MarTech SaaS platforms.
Experience managing a dual-function team (combining professional services/implementation with post-sales advisory).
1. Team Leadership, Mentorship & Enablement
Recruit, hire, onboard, and develop a high-performing team of Technical Account Managers and Solution Architects.
Provide ongoing coaching, technical mentorship, and performance management to support individual career growth across both technical architecture and account management tracks.
Establish clear team KPIs, capacity planning, and resource allocation models to balance implementation workloads with ongoing account advisory needs.
2. Technical Delivery, Strategy & Governance
Define and standardize best practices for technical onboarding, integration design (APIs, SSO, SMTP, MCP, data models, CRM integrations), and solution architecture documentation.
Oversee technical account management frameworks to ensure proactive health checks, SLA compliance, and systematic risk mitigation across key enterprise accounts.
Serve as the executive technical escalation point for critical client integrations, complex architecture challenges, and high-stakes account reviews.
3. Cross-Functional Strategic Collaboration
Partner closely with Product and Engineering leadership to communicate customer feedback, synthesize technical requirements, and influence product roadmap priorities.
Collaborate with Customer Success Managers (CSMs) and Account Executives (AEs) to align technical delivery with commercial goals, contract renewals, and account expansion opportunities.
Drive continuous operational improvements across Global Services to increase time-to-value for new client onboardings and boost long-term retention.
If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please click here.
Seismic is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, age, race, religion, or any other classification which is protected by applicable law.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Please be aware we have noticed an increase in hiring scams potentially targeting Seismic candidates. Read our full statement on our Careers page.
1) What does this company do? It provides a platform for sales enablement that equips customer-facing teams with AI-powered content, tools, insights, and skills to improve customer experiences and drive growth. 2) How does this product work? The platform uses artificial intelligence to analyze customer interactions and content, delivering the right message at the right time. It supports sales teams with resources, workflows, and analytics to boost productivity and engagement, delivered via a subscription software model. 3) How is it different from competitors? It focuses on AI-driven insights and tools specifically for customer-facing teams, aiming to optimize messaging and timing to improve engagement, backed by ongoing research and development in AI enablement. 4) What is the goal? To help businesses optimize sales processes, increase sales productivity, and enhance the customer experience to drive business growth.
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