Freight Forwarding Operations Manager

Introduction

Move the world with us! AIT is a global freight forwarding and logistics company headquartered in Chicago. Are you looking for an exciting and varied job? Then you are exactly right for us! Become part of the international supply chain and move the world with us!  Does that sound interesting? Then make AIT Worldwide Logistics the next stop on your career ladder!

Overview

As the Freight Forwarding Operations Manager, you will lead and manage the daily freight operations in Poland, ensuring shipments are handled reliably, compliantly, and cost-effectively. You will also develop the operations team, improve service quality and operational performance, and implement best practices aligned with AIT standards and business objectives.

Responsibilities

• Lead daily freight operations, ensuring shipments are executed safely, accurately, on time, and in line with customer requirements.
• Lead, develop, and motivate operations team, including training, performance management, resource planning, and recruitment support.
• Oversee shipments from booking through delivery, proactively managing disruptions, escalations, exceptions, documentation, and billing accuracy.
• Coordinate with customers, rail carriers, terminals, customs brokers, international partners, and internal teams to ensure seamless end-to-end execution.
• Ensure compliance with customs and trade requirements, safety standards, company policies, and customer SOPs, while maintaining strong operational controls.
• Drive operational performance and continuous improvement by monitoring KPIs, improving processes, controlling costs, supporting quotations and forecasts, and developing rail freight services in line with business objectives.

Qualifications

• Fluency in Polish and very good written and spoken English skills
• Proven experience in rail/ air/ ocean freight logistics
• Strong knowledge of rail/ air/ ocean freight operations, international trade, and customs procedures
• Good understanding of safety and compliance requirements relevant to freight operations
• Strong organizational and multitasking abilities in a fast-paced operational environment
• Excellent written and verbal communication and interpersonal skills
• Strong problem-solving skills and the ability to make sound decisions under pressure
• A bachelor’s degree in logistics, supply chain management, or a related field is preferred; equivalent relevant experience will also be considered. 

About AIT Worldwide

About AIT Worldwide Logistics:

AIT Worldwide Logistics is a global freight forwarder that helps its customers grow by expanding access to markets all over the world where they can sell and/or procure raw materials, components, and finished goods. For more than 40 years, the America’s-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, food, government, healthcare, high-tech, industrial and life sciences. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground, and rail—on time and on budget. With expert teammates staffing more than 100 worldwide locations in Asia, Europe, India, and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services.  Learn more about AIT Worldwide Logistics, our culture and core values in action here.  

AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled.  If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.

What AIT Can Offer You

• Competitive salary, stable employment and a modern, supportive work environment.
• Hybrid or remote work options, depending on your location and scope of responsibilities.
• A unique combination of AIT’s global structure and a fast‑growing European organization, giving you real influence on processes and space to implement your own ideas.
• A work culture that values proactivity, creativity and continuous improvement, ideal for people who enjoy shaping and refining commercial processes.
• Daily collaboration with international teams and wide opportunities for career development within a global company.
• A benefits package including private medical care and additional employee perks.