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Pinnacle Services

Third-party shared services: training, screening, logistics.

Residential Program Manager

Residential & Direct SupportConfirmed live in the last 24 hours
Full-timeChaska, MN, USA$24 /hrIn-person

About the Job

Requirements

  • A valid driver's license, current automobile insurance, and access to reliable transportation are required.
  • At least one year of direct care experience in a 245D-licensed setting is required.
  • Previous supervisory experience is required.
  • Experience using Therap is required.
  • Meet one of the listed DHS Program Coordinator Standards: a baccalaureate degree in a field related to human services, education, or health and one year of full-time direct-care experience with people with disabilities or people aged 65 and older, or equivalent care or education experience with vulnerable adults or children; an associate degree in a related field and two years of such experience; a diploma in a related field from an accredited postsecondary institution and three years of such experience; or at least 50 hours of education and training related to human services and disabilities plus four years of such direct-care experience under the supervision of a qualified staff person.
  • Flexible scheduling includes direct-support shifts every other weekend.

Responsibilities

  • Oversee site operations and program service delivery, including medication administration, medical appointment coordination, meal planning and preparation, transportation, maintenance, program-plan implementation, data collection and documentation, site cleanliness, and maintaining supplies and groceries.
  • Coordinate staff scheduling to ensure consistent service delivery.
  • Conduct ongoing quality assurance and improvement to ensure compliance with policies, procedures, and DHS/245D licensing and service-delivery requirements.
  • Provide active support and direct care to individuals with developmental disabilities and/or mental health diagnoses, including personal and medical care as necessary.
  • Provide initial and ongoing training, direct supervision, and coaching to Direct Support Professionals.
  • Ensure medication-administration compliance through regular review, observation, and follow-up on medication errors.
  • Use person-centered practices and positive strategies to support individuals' desired quality of life and skill development.
  • Serve as the emergency contact and first point of contact for individuals served, Direct Support Professionals, and external stakeholders or the Support Team.

Desired Qualifications

  • Three years of direct-care experience in a 245D-licensed setting.
  • Two years of supervisory experience in a 245D-licensed setting.
  • Knowledge of the basic skills used in Dialectical Behavior Therapy (DBT).
  • Experience working with individuals with RAD, PTSD, FASD, bipolar disorder, and borderline personality disorder.

About the Company

Pinnacle Services

Third-party shared services: training, screening, logistics.

Pinnacle Services provides outsourced, shared services for industrial sites and large construction projects, including contractor qualification, employee screening, on-site health services, emergency response, training delivery, payroll, and project logistics. Its software manages plant entry and real-time data integration with in-house systems, while its learning management system schedules, delivers, and tracks safety training and provides pay-as-you-go licensed content from industry providers. The company differentiates itself with a tightly integrated, end-to-end workforce lifecycle package that combines health, safety, training, payroll, and logistics with real-time software, backed by a decade of project experience. Its goal is to help industrial sites run safely, legally compliant, and efficiently staffed projects through unified, outsourced services and connected software.

Company size
51-200
Company stage
Not listed
Total funding
Not listed
Headquarters
Town of Wolf River, Wisconsin
Founded
1999

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