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Braze

Customer engagement platform for cross-channel messaging

Sales Operations Systems and Data Lead

Sales OperationsConfirmed live in the last 24 hours
Full-timeNew York, NY, USA$94k - $147k /yr

About the Job

Requirements

  • At least 5 years of hands-on Salesforce administration experience in a complex, fast-paced environment; certifications are a plus.
  • Experience managing a sales data technology stack.
  • Experience administering and implementing AI-powered tools or workflows in a Go-to-Market Operations or Sales Operations context.
  • Strong proficiency in data analytics and reporting; experience with Looker, Tableau, advanced Excel, Python, or other advanced tools is preferred.
  • Proven experience gathering business requirements and translating them into well-architected system solutions.
  • A strong production support mindset and the ability to balance urgent issues against longer-term platform improvements.
  • Project management and communication skills.

Responsibilities

  • Architect the technical foundation and data strategy powering the global sales organization.
  • Own Go-to-Market technology stack management, build high-integrity workflows, lead continuous Salesforce data cleanup initiatives, and deploy AI-driven solutions.
  • Design data pipelines for sourcing and enriching new accounts.
  • Architect robust reporting frameworks so the Salesforce ecosystem remains a scalable, well-governed system of record that drives revenue productivity.
  • Lead the technical configuration and governance of Salesforce and the broader Go-to-Market stack, including Openprise and Clay.
  • Architect and maintain advanced automations using AI to reduce manual work and streamline account sourcing, enrichment, and routing.
  • Manage the end-to-end lifecycle of Go-to-Market tools, from vendor selection and integration to user provisioning and ticket-based troubleshooting.
  • Build scalable cleansing, deduplication, and enrichment workflows across all Go-to-Market data sources.
  • Establish policies to improve data quality, governance, and cross-platform alignment.
  • Partner with Marketing and Sales to translate the Ideal Customer Profile into technical signals that capture high-quality, actionable data for outbound teams.
  • Redesign opportunity management, approval flows, and renewal and expansion handoffs to increase seller productivity.
  • Lead User Acceptance Testing, document standard operating procedures, and conduct training to support adoption of Go-to-Market tools and Salesforce system enhancements.
  • Serve as the Sales Operations team's subject matter expert for data transformation, translating data into business solutions for stakeholders.
  • Develop dashboards and key performance indicators to track system health, data quality trends, and return on investment for automation initiatives.
  • Provide cross-functional Go-to-Market leadership to execute data projects focused on total addressable market enrichment, white-space analysis, and strategic account segmentation.

Desired Qualifications

  • Experience with Openprise, Clay, and/or Tray.io is highly preferred.
  • Certifications are a plus.
  • Experience with Looker, Tableau, advanced Excel, Python, and/or other advanced tools is preferred.

About the Company

Braze

Customer engagement platform for cross-channel messaging

Braze is a customer engagement platform that helps brands build ongoing relationships with customers by coordinating real-time, cross-channel messages across email, push, in-app, SMS, and more. It collects data from any source, segments audiences, and orchestrates customer journeys so the right message reaches the right person at the right time. It also uses AI-powered experimentation and optimization to test and improve campaigns. Braze differentiates itself with a data-driven, multi-channel approach and a strong emphasis on journey orchestration and real-time engagement, serving a wide range of clients from small businesses to large enterprises and operating globally. Its goal is to enable brands to deliver relevant, personalized experiences at scale, across channels, to drive lasting customer relationships.

Company size
1,001-5,000
Company stage
IPO
Headquarters
New York City, New York
Founded
2011

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