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CXG

Advises luxury brands on retail customer experience

Freelance Customer Experience Evaluator - Luxury Automotive

Customer ExperienceConfirmed live in the last 24 hours
Full-timeAstana, KazakhstanNo salary listed

About the Job

Requirements

  • Applicants must be at least 18 years old.
  • Applicants must reside in Astana.
  • Applicants must have a valid driver's license and regular access to a car.
  • Interest in the automotive industry is desirable.
  • Applicants must be detail-oriented and observant, able to provide objective, structured feedback, responsible, able to meet deadlines, and comfortable interacting in a retail environment.

Responsibilities

  • Select assignments based on availability and location.
  • Visit assigned locations and evaluate the full customer experience.
  • Assess service level, atmosphere, and interactions.
  • Evaluate offline and digital touchpoints, including follow-up communication.
  • Provide objective, structured feedback through short online questionnaires.

Desired Qualifications

  • Interest in the automotive industry.

About the Company

CXG

Advises luxury brands on retail customer experience

CXG advises premium and luxury brands on how customers experience their shops and digital services, then designs changes to improve retail performance. Its work spans research into buying habits, customer service measurement and consulting on store operations, alongside training for managers and sales teams. Brands hire CXG to map customer journeys, identify gaps between their service promises and actual results, and put changes into practice through tailored consulting and learning programs. The firm combines its own specialists with independent evaluators and learning consultants to carry out client projects. Founded in 2006, CXG is headquartered in Dubai, United Arab Emirates.

Company size
501-1,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Dubai - United Arab Emirates, United Arab Emirates
Founded
2006

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