Liaison International

Admissions management and marketing automation software

Client Success Manager

Customer SuccessConfirmed live in the last 24 hours

Full-timeUnited States$62k - $80kHybrid

About the Job

Requirements

A bachelor's degree is required; a master's degree is preferred.
At least 3 years of relevant experience in account management or another client-facing position is required; experience in higher education is preferred.
Knowledge of the higher education market is required; on-campus work experience is preferred.
A track record of managing multiple priorities and maintaining high-quality results is required.
Experience with project management and/or marketing automation platforms is required.
Understanding of marketing strategy and communications flow is required.
Ability to learn software and technology quickly and attention to detail are required.
Willingness to take initiative, think critically, and improve processes is required.

Responsibilities

Understand client needs and develop omnichannel marketing campaigns using Liaison's software, working with internal teams to oversee execution and data-driven assessment.
Deliver a strong customer experience, manage client relationships, and identify upsell opportunities in collaboration with internal account and product teams as applicable.
Lead client meetings, manage client expectations, communicate regularly, and document work so internal stakeholders can access relevant information.
Create and maintain campaign production timelines, sharing them with clients and internal teams to keep project plans current and campaigns on schedule.
Understand contract details, translate them into project components aligned with client goals, and monitor billing and invoicing with the operations team.
Collaborate with Enrollment Marketing division teams to ensure seamless campaign execution.
Manage multiple priorities, maintain high-quality results, and demonstrate a track record of success.
Learn software and technology quickly while adapting to evolving campaign platforms and components.
Take initiative, think critically, and improve processes.
Maintain an understanding of higher education trends and the industry overall.
Understand marketing strategy and communication flows.

Desired Qualifications

A master's degree is preferred.
Experience in the higher education industry is preferred.
On-campus work experience is preferred.

At Liaison, we’ve helped higher education institutions build better, more diverse classes for three decades. You may recognize us as the company behind the Centralized Application Service (CAS), Enrollment Marketing services and platform (EMP), SlideRoom, Time2Track, TargetX (CRM) and Othot.

Everything we do is focused on taking that proven success and expanding its scope and scale. Over 31,000 programs on more than 1,000 campuses see us as a forward-thinking partner integral to meeting their total enrollment goals — and we’re building the data- and mission-driven team that will reinforce our role for decades to come.

The Client Success Manager is a campaign strategist and relationship manager responsible for understanding their clients' specific needs, strategizing best options, and executing plans in collaboration with the Enrollment Marketing division. The CSM also manages all aspects of client projects and coordinates with internal teams to ensure on-time campaign launches. This role utilizes Liaison's enrollment marketing software and leverages various marketing channels to launch college marketing initiatives which can include print, email, and digital ads. CSMs deliver high-level customer experience, ensure successful client account operations, and provide high-quality project execution.

This position requires a talented individual that excels across multiple functions including relationship building, strategic consulting, project management and delegation, and data-driven decision-making.

We are seeking a highly organized and motivated individual, able to balance client relationships and the tasks needed to facilitate successful enrollment marketing projects. The CSM will be leading virtual client meetings, so the ability to make good decisions in a timely and confident manner is crucial. They will need to be able to maintain a positive attitude while working under pressure and remain a strong member of various internal working groups.

Responsibilities:

Understand client needs, develop omni-channel marketing campaigns (print, email, digital ads, etc.), using Liaison's software, working with appropriate internal teams to oversee project execution and data-driven assessment.
Deliver exceptional customer experience, manage relationships, and identify upsell opportunities, working with internal account and product teams and as applicable.
Lead client meetings and manage client expectations, communicating on a regular basis and documenting the work to ensure that other internal stakeholders have access to relevant information.

Create and maintain campaign production timelines, sharing with clients and internal teams to keep project plans up to date so that campaigns launch as intended.
Understand contract details and be able to translate them into project components to align with client goals and monitor billing/invoicing with operations team.
Collaborate with Enrollment Marketing division teams to ensure seamless campaign execution.
Manage multiple priorities, maintain high-quality results, and demonstrate a track record of success.
Learn software and technology quickly, adapting as campaign platforms and components continuously evolve.
Take initiative, think critically, and improve processes.
Maintain understanding of higher education trends and industry overall.
Understand marketing strategy and communication flows.

Position Requirements:

Bachelor's degree (Master’s preferred)
Minimum of 3 years of relevant experience in account management or other client-facing positions, preferably in the higher education industry.
Knowledge of higher education market (on-campus work experience preferred).
Track record of successfully managing multiple priorities and maintaining high-quality results.
Experience with project management and/or marketing automation platforms.
Understanding of marketing strategy and communications flow
Ability to learn software and technology quickly, and attention to detail.
Willingness to take initiative, think critically, and improve processes.

The base salary range for this role is listed below. Exact compensation may vary based on skills, experience, and location.

Pay Transparency

$62,000—$80,000 USD

Pay Transparency 62000 - 80000 USD

About the Company

Liaison International

Admissions management and marketing automation software

LiaisonEDU provides admissions management and marketing automation software and services for higher education. Its products help colleges and universities identify, recruit, and enroll prospective students by streamlining admissions tasks, automating marketing, and managing large application volumes (about 2.5 million annually) through a subscription-based platform. The system supports personalized marketing and fits unique program workflows to guide a student from initial inquiry to enrollment. What sets LiaisonEDU apart is its long track record (25 years) in the education space, its experience serving more than 31,000 programs, and its focus on tailoring strategies and workflows to the needs of different institutions. The company aims to save time and money for educational institutions while improving recruitment outcomes and enrollment efficiency.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Watertown, MA
Founded: 1990

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