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TSC

TSC

Global CX agency building customer journeys

Air Vehicle Operator - Innovation and Rapid Development, Airborne Intelligence, Surveillance, Reconnaissance

Full-Time
No salary listed
Senior
Sierra Vista, AZ, USA
Remote

Travel is required at 50%, and may reach 100%. Relocation assistance is available.

No H1B Sponsorship
US Citizenship, US Top Secret Clearance Required

About the job

Requirements
  • Five or more years of experience operating Group 4 or larger unmanned aircraft systems.
  • At least 100 hours of Pilot-In-Command flight experience operating unmanned aircraft.
  • A Federal Aviation Administration Private Pilot License and Instrument Rating are required.
  • A current Federal Aviation Administration Class 2 medical certificate must be maintained annually.
  • Must meet requirements for CONUS or OCONUS duty.
  • Must already hold an active Secret Department of Defense security clearance.
  • Thorough understanding of aircraft components, including powerplant, electrical systems, and radio-frequency systems, with the ability to troubleshoot aircraft issues.
  • Familiarity with Federal Aviation Administration, International Civil Aviation Organization, and Department of Defense flight operational procedures.
  • Experience enforcing flight standards, airworthiness, and safety.
  • Understanding of Defense Contract Management Agency procedures and reporting.
  • Knowledge of government contract property accountability and management procedures.
  • Exceptional knowledge of unmanned aircraft procedures.
  • Ability to review, interpret, and apply Federal Aviation Administration and International Civil Aviation Organization industry standards and ensure compliance with program requirements and publications.
  • Ability to quickly learn new unmanned aircraft systems, technical manuals, and procedures.
  • Attention to detail and organization regarding aircraft logbooks and timely completion of required paperwork.
  • Proficiency in Microsoft Office Suite.
  • Ability to use personal protective equipment for mechanical, audible, and chemical hazards.
  • Ability to work in austere locations, outside for 12-hour shifts in temperatures above 100 degrees Fahrenheit, and on flight lines and ramps for more than one mile per day.
  • Ability to lift overhead items and frequently lift or move up to 50 pounds, with occasional lifting or moving of up to 60 pounds.
  • A Federal Aviation Administration Class 2 flight physical is required annually, along with medical and dental evaluation before deployment and compliance with applicable United States Government medical restrictions.
  • Successful completion of required drug screening.
Responsibilities
  • Operate the unmanned aircraft system safely and efficiently.
  • Serve as Pilot-In-Command in support of daily flight operations.
  • Comply with flight procedures, training procedures, and standards and evaluation procedures.
  • Enforce flight and ground safety across the fleet.
  • Be available for fluctuating scheduled hours and shift work.
  • Support internal audits and performance reviews and track operational data for operations managers and engineering.
  • Maintain all readiness requirements, including certifications, proficiency, required skills, and prerequisites.
  • Adhere to and ensure compliance with contractual obligations, flight and ground procedures, and operational requirements directed by company and customer leadership.

About the company

TSC designs and builds digital customer experience solutions to help brands improve their relationships with consumers. The agency identifies friction points through customer journey mapping and usability testing, then develops and tests digital tools to solve these specific problems. As a member of the Sitel Group, TSC distinguishes itself by combining the agility of a specialized agency with the massive global reach and resources of a parent company spanning 140 countries. Its goal is to drive business growth by replacing frustrating brand interactions with digital experiences that make customers happier.

Company Size

201-500

Company Stage

N/A

Total Funding

N/A

Headquarters

Paris, France

Founded

2011

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Simplify Jobs

Simplify's Take

What believers are saying

  • TSC's July 2025 and January 2026 profiles still show active hiring and operations.
  • Partnerships like Zaion added AI callbots, strengthening automation offerings for 2026 prospects.
  • Foundever's August 2026 recapitalization extended maturities to 2030-2031, reducing near-term financial stress.

What critics are saying

  • Foundever cut nearly $900 million debt on August 17, 2026; balance-sheet pressure persists.
  • Laurent Uberti and Olivier Camino exited July 31, 2026, creating leadership uncertainty.
  • Foundever could fold TSC into broader delivery, erasing the TSC brand entirely.

What makes TSC unique

  • TSC combines CX strategy, design, and build for digital channels, not pure consulting.
  • The agency specializes in chatbots, social media, and self-service, matching digital-first brands.
  • Its Foundever parent gives access to global CX operations and enterprise accounts.

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Benefits

Health Insurance

401(k) Company Match

Flexible Work Hours

Remote Work Options

Paid Vacation

Tuition Reimbursement