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GoTyme PH

Digital bank offering free transfers, rewards

Operations Associate - Payment & Operations

Finance & BankingConfirmed live in the last 24 hours
Full-timeQuezon City, Metro Manila, PhilippinesNo salary listedHybrid

About the Job

Requirements

  • A related bachelor's degree is required.
  • Relevant experience in payment operations, fintech, banking, settlements, reconciliation, or a similar role is preferred.
  • Working knowledge of payment flows and exceptions, including settlements, chargebacks or returns, reversals, disputes, and suspense.
  • Familiarity with local payment rails such as InstaPay or PESONet and/or card acquiring is a plus.
  • Experience with ticketing tools such as Jira or Zendesk, reconciliation tools, and core banking or ledger systems.
  • Knowledge of reconciliation and settlement.
  • Knowledge of transaction processing and manual adjustments.
  • Well-developed customer relations skills.
  • Partner relations background is preferred.
  • Familiarity with bank products, processes, and terminology.
  • Good interpersonal, verbal, and written communication skills.
  • Willingness to work special weekends and holidays as needed.
  • Attention to detail and analytical thinking.

Responsibilities

  • Perform accurate daily reconciliations of assigned products and payment rails, and investigate and clear breaks within service-level agreements.
  • Execute end-of-day settlement, funding, and exception handling; prepare and file daily or periodic settlement and variance reports.
  • Maintain audit-ready documentation, including supporting files, checklists, and approvals.
  • Monitor, triage, and process tickets and concerns assigned to Payment Operations within defined service-level agreements.
  • Perform initial diagnosis and resolution, provide timely stakeholder updates, and escalate complex issues to the Operations Lead or Manager and external partners with clear context and impact.
  • Run post-incident reviews and track corrective and preventive actions.
  • Track partner performance against service-level agreements and operational key performance indicators for availability, timeliness, and accuracy.
  • Raise and follow through on operational issues with partners until closure, and document service credits or remediation where applicable.
  • Adhere to internal controls and applicable regulatory and industry standards, including anti-money laundering and counter-terrorism financing awareness, data privacy, card and payment scheme rules, and applicable Bangko Sentral ng Pilipinas circulars.
  • Execute maker-checker controls, access hygiene, and change management procedures.
  • Support audits, compliance testing, and risk assessments with complete and accurate evidence.
  • Support user acceptance testing and go-lives for new products, features, and partners, and contribute operations requirements across the project life cycle.
  • Maintain up-to-date standard operating procedures, runbooks, and knowledge base articles.
  • Work with Business/Product, Customer Support, IT, Finance, Fraud, and other teams to resolve issues and deliver customer outcomes.
  • Provide data and insights to stakeholders, including trend analysis, root causes, and recommendations.
  • Support the Operations Lead in daily operational requirements and special assignments.
  • Perform other related duties as needed.

Desired Qualifications

  • Familiarity with local payment rails such as InstaPay or PESONet and/or card acquiring.
  • Relevant experience in payment operations, fintech, banking, settlements, reconciliation, or a similar role.
  • Partner relations background.

About the Company

GoTyme PH

Digital bank offering free transfers, rewards

GoTyme Bank offers online banking in the Philippines with real human support, providing free ATM debit cards from kiosks and a mobile app to manage accounts, transfers, rewards, and deposits. Its services include free transfers to other banks up to three times per week, up to 3x Go Rewards points on partner-store purchases redeemable as cash in the app, and a 4% annual interest rate on savings with deposits insured up to PHP 500,000. The bank differentiates itself by combining digital convenience with personal service, simple cash-out rewards, and a clear savings incentive to build loyalty. Its goal is to make everyday banking easier and more rewarding for Filipinos by blending technology with human service and a trusted, customer-focused platform.

Company size
501-1,000
Company stage
Growth Equity (Non-Venture Capital)
Total funding
$10.4M
Headquarters
Philippines
Founded
2021

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