R

Rubrik

Cloud data management and enterprise backup

Senior Customer Success Engineer

Full-TimeUpdated on 10/15/2026
No salary listed
Senior
Bachelor's
Tokyo, Japan
Remote
Customer Experience & SupportCustomer Support

About the job

Requirements
  • At least 6 years of experience in enterprise technical support, DevOps, or similar customer-facing technical roles, troubleshooting complex infrastructure, data protection, and cloud issues, including snapshots, replication, and data recovery.
  • Strong hands-on expertise with virtualization, including VMware vCenter and ESXi; Linux administration; networking fundamentals; cloud platforms such as AWS, Azure, and/or Google Cloud Platform; backup and recovery concepts; enterprise storage; databases, preferably MSSQL; and Office 365/SharePoint.
  • Experience troubleshooting and supporting workloads such as databases, virtual and physical servers, and SaaS applications.
  • Hands-on experience with cloud deployments and managing applications running on cloud platforms.
  • Ability to lead complex technical escalations through to resolution.
  • Native or near-native Japanese at business level and business-level English, with the ability to provide end-to-end technical support in Japanese by phone, email, and written documentation while collaborating with global internal teams.
  • Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience.
  • Willingness to work shifts, including occasional weekends, as required to support customers.
  • Comfort filing bugs, documenting problem scenarios, and working closely with Engineering to reproduce and resolve issues.
Responsibilities
  • Provide expert-level technical support to enterprise customers across Japan via phone, web, email, and other support channels.
  • Provide local-language support in Japanese so customers can interact in their preferred language across phone, email, and written channels.
  • Handle technical support cases from basic configuration questions to complex issues involving snapshots, replication, data recovery, networking, and cloud deployments.
  • Use structured troubleshooting and problem-analysis techniques to isolate root causes, and recommend or implement appropriate solutions.
  • Independently diagnose and resolve problems across Rubrik Security Cloud and supported environments, including VMware, Linux, Kubernetes, AWS, Azure, databases, and SaaS workloads; partner with Support Engineering and Product Engineering on escalations when needed.
  • Perform cluster health checks, monitor the health and performance of customer environments, and proactively identify risks or improvement opportunities.
  • Escalate unresolved issues to internal teams following standard procedures and drive escalations to timely resolution.
  • Communicate with customers on case progress, next steps, and action plans; record and close issues appropriately.
  • Create and contribute technical content to the knowledge base, deployment guides, FAQs, and internal runbooks.
  • Provide customer and field feedback to Support Engineering, Product, and Engineering teams to drive product enhancements and improvements.
  • Mentor junior engineers and contribute to repeatable troubleshooting playbooks that improve efficiency and customer experience.
Desired Qualifications
  • Experience with Rubrik or other data-protection platforms such as Cohesity, Veeam, Veritas, or NetApp.
  • Knowledge of scripting or automation, such as Python or Perl, and experience building operational tooling.
  • Experience with Kubernetes, microservices architectures, and SaaS system operations.
  • Experience with ransomware recovery, security frameworks, or broader cyber-resilience practices.

About the company

Rubrik provides data management and backup software that helps businesses protect their information across on-premises and cloud environments. The platform works by automating backup policies and integrating with services like AWS and Azure to ensure that data is stored in a format that cannot be encrypted or deleted by unauthorized users. Unlike traditional backup tools, Rubrik focuses on ransomware recovery by guaranteeing that backups remain untouched, allowing for near-instant restoration of databases and virtual machines. The company's goal is to simplify data protection while reducing the time and cost required for organizations to recover from cyberattacks.

Company Size

5,001-10,000

Company Stage

IPO

Headquarters

Palo Alto, California

Founded

2014

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Simplify's Take

What believers are saying

  • Q2 FY2027 revenue rose 38% to $427.3 million, with ARR reaching $1.66 billion.
  • Rubrik AI is used by one-third of global customers, signaling broad workflow adoption.
  • September 2026 Iceberg protection extends Rubrik into lakehouse recovery for AI workloads.

What critics are saying

  • Code Guardian and MCP stay private preview, delaying revenue until 2027 adoption.
  • Microsoft, AWS, and CrowdStrike can bundle adjacent resilience features into existing contracts.
  • If hyperscalers own recovery workflows, Rubrik becomes a point solution squeezed out.

What makes Rubrik unique

  • Rubrik pairs immutable backup with identity recovery and AI operations across attack response.
  • Its September 2026 Anthropic Code Guardian pushes beyond backup into AI-driven code red-teaming.
  • CrowdStrike and Rubrik launched closed-loop identity recovery on September 1, 2026.

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Benefits

Flexible Work Hours

Remote Work Options

Growth & Insights and Company News

Headcount

6 month growth

1%

1 year growth

1%

2 year growth

2%
The Mirror Democrat and Savanna Times-Journal
Oct 9th, 2026
Rubrik expands Project Hourglass with Rubrik Code Guardian, powered by Claude.

Rubrik expands Project Hourglass with Rubrik Code Guardian, powered by Claude. * 6 hrs ago Rubrik GSI Summit - October 9, 2026 - Rubrik (NYSE: RBRK), the Security and AI Operations Company, today announced the expansion of Project Hourglass, broadening its partner alliance to deliver Rubrik Code Guardian alongside Rubrik Agent Cloud. Rubrik welcomed additional partners AHEAD, Trace3, and WWT into Project Hourglass, joining Cognizant, Deloitte, LTM, HCLTech, NTT DATA, and Wipro. According to Rubrik Zero Labs, 86% of cybersecurity and IT leaders anticipate that the proliferation of AI agents will outpace their organization's security guardrails within the next year. Rubrik Code Guardian aims to provide partners the capability to proactively red-team client code within air-gapped environments, prioritize realistic attack chains, and maintain instant codebase recovery. "Engineering teams are turning to AI models to accelerate software delivery, but speed cannot compromise security or architectural integrity," said Alok Agrawal, Chief Solutions Officer, Rubrik. "By incorporating Rubrik Code Guardian into Project Hourglass, we are ensuring engineering teams are able to conduct red-team analysis, prioritize business impact and reduce risk." Securing Customer Source Code with Rubrik Code Guardian Rubrik Code Guardian harnesses Anthropic's Claude Mythos 5 through a specialized security harness to evaluate code repositories against sophisticated, multi-step threat scenarios. Rather than operating on live production environments, the system tests a cloned, air-gapped copy of customer repositories. Key capabilities Rubrik aims to deliver to Project Hourglass partners include: * Isolated Red-Team Analysis: Claude Mythos 5 operates inside Rubrik's security harness. * Attack Chain Discovery: The engine will reason across files, services, identity roles, and cloud perimeters to uncover chained vulnerabilities that conventional static tools miss. * Business Impact Prioritization: To eliminate alert fatigue, findings are verified for actual exploitability and scored by business criticality. Equipping Its Partners with Agentic Cyber Resilience Project Hourglass originally launched to operationalize Rubrik Agent Cloud for Anthropic's Claude Code, introducing runtime behavioral guardrails, prompt context protection, and Agent Rewind to reverse unintended actions. By adding Rubrik Code Guardian, Project Hourglass offers an end-to-end security architecture. The program provides participating partners with joint go-to-market resources, dedicated technical certification tracks, and direct engineering access to accelerate client deployments. "Customers want to adopt AI coding without inheriting AI-speed attack surface. By expanding our Rubrik partnership through Project Hourglass and Code Guardian, AHEAD helps clients close that gap, from architecture through deployment. Code is attacked, tested, and validated in a safe environment before it ships, so teams move faster with confidence, and Rubrik's recovery capabilities remain in place as the safety net." - Steven Sorensen, Specialty Solutions Engineer, Cyber Resiliency at AHEAD "Our clients are moving quickly to adopt agentic AI, and securing those environments requires a new approach to resilience. At Trace3, we are not only using Rubrik Agent Cloud internally to help protect our own agentic AI initiatives, but we are also bringing that hands-on experience to our clients. Trace3's Resiliency Practice and AI risk and Governance practice is ready to help clients secure, observe, protect, and recover their agentic AI environments as they scale. That perspective and experience, as both a user and a partner of Rubrik, gives us a unique understanding of what it takes to build more secure and resilient agentic AI environments." - Sandy Salty, Chief Marketing Officer at Trace3 "WWT uses our Advanced Technology Center to test and validate innovative security solutions, making isolated threat testing a core part of our DNA. Integrating Rubrik Code Guardian through Project Hourglass perfectly complements this approach. The end-to-end security architecture ensures our clients achieve business resilience as they deploy new AI agents." - Chris Konrad, Vice President of Global Cyber at World Wide Technology Rubrik Code Guardian is currently in private preview and accepting select design partners. It is provided "as is," is not currently generally available, and may change or be discontinued. Availability, features, and performance are not guaranteed. SAFE HARBOR STATEMENT Any unreleased services or features referenced in this document are not currently available and may not be made generally available on time or at all, as may be determined in its sole discretion. Any such referenced services or features do not represent promises to deliver, commitments, or obligations of Rubrik, Inc. and may not be incorporated into any contract. Customers should make their purchase decisions based upon services and features that are currently generally available. About Rubrik Rubrik (NYSE: RBRK) is the Security and AI Operations Company, delivering one platform built at the intersection of data, identity, and AI. The platform enables agentic cyber resilience and trusted AI operations for enterprises worldwide, built to recover before disruption strikes and stay a step ahead, so security is never the reason ambition stalls. For more information, please visit www.rubrik.com and follow Rubrik on LinkedIn and X. Media gallery

InsiderTrades.com
Oct 7th, 2026
Rubrik (NYSE:RBRK) stock: insider Yvonne Wassenaar sells 721 shares.

Rubrik (NYSE:RBRK) stock: insider Yvonne Wassenaar sells 721 shares. October 7, 2026 by InsiderTrades.com Key points. * Director Yvonne Wassenaar sold 721 Rubrik shares for approximately $85,799 at an average price of $119, reducing her direct holdings by 19.44% to 2,988 shares. The transaction was made under a pre-arranged Rule 10b5-1 trading plan. * Rubrik shares opened at $125.93 and are near their 52-week high of $127.90, with a market capitalization of about $26.1 billion. The company recently beat quarterly earnings and revenue estimates, reporting $427.26 million in revenue, up 43.9% year over year. * Analyst sentiment remains broadly positive: 28 analysts rate the stock a Buy, one rates it a Sell, and the consensus rating is "Moderate Buy" with a $114.42 price target. Rubrik, Inc. (NYSE:RBRK - Get Free Report) Director Yvonne Wassenaar sold 721 shares of the company's stock in a transaction dated Monday, October 5th. The shares were sold at an average price of $119.00, for a total transaction of $85,799.00. Following the completion of the sale, the director directly owned 2,988 shares in the company, valued at $355,572. This trade represents a 19.44% decrease in their position. The sale was disclosed in a filing with the Securities & Exchange Commission, which is available at the SEC website. The transaction was executed under a pre-arranged Rule 10b5-1 trading plan. Yvonne Wassenaar also recently made the following trade(s): * On Thursday, September 3rd, Yvonne Wassenaar sold 721 shares of Rubrik stock. The shares were sold at an average price of $89.52, for a total value of $64,543.92. * On Monday, August 3rd, Yvonne Wassenaar sold 721 shares of Rubrik stock. The shares were sold at an average price of $75.00, for a total value of $54,075.00. Rubrik stock up 2.6%. Discover more Track Stock Market Explore Exchanges Read Economics NYSE RBRK opened at $125.93 on Wednesday. Rubrik, Inc. has a fifty-two week low of $42.25 and a fifty-two week high of $127.90. The business has a fifty day moving average of $98.68 and a 200-day moving average of $77.14. The stock has a market cap of $26.10 billion, a price-to-earnings ratio of -99.94 and a beta of 1.12. Rubrik (NYSE:RBRK - Get Free Report) last posted its quarterly earnings data on Thursday, August 27th. The company reported $0.20 EPS for the quarter, beating analysts' consensus estimates of $0.04 by $0.16. The company had revenue of $427.26 million for the quarter, compared to analyst estimates of $396.30 million. The firm's revenue was up 43.9% on a year-over-year basis. During the same period in the previous year, the business earned ($0.03) EPS. Rubrik has set its FY 2027 guidance at 0.470-0.530 EPS and its Q3 2027 guidance at 0.070-0.090 EPS. As a group, analysts anticipate that Rubrik, Inc. will post -1.19 EPS for the current year. Wall street analysts forecast growth. Several research analysts have weighed in on RBRK shares. Stephens reiterated an "overweight" rating on shares of Rubrik in a report on Friday, August 28th. KeyCorp upped their target price on Rubrik from $112.00 to $120.00 and gave the company an "overweight" rating in a research note on Friday, August 28th. BMO Capital Markets raised their price target on Rubrik from $98.00 to $115.00 and gave the stock an "outperform" rating in a research note on Friday, August 28th. Cantor Fitzgerald restated an "overweight" rating and issued a $120.00 price target on shares of Rubrik in a report on Friday, August 28th. Finally, Piper Sandler increased their price objective on shares of Rubrik from $91.00 to $114.00 and gave the stock an "overweight" rating in a report on Friday, August 28th. Twenty-eight equities research analysts have rated the stock with a Buy rating and one has issued a Sell rating to the stock. Based on data from MarketBeat, the stock has a consensus rating of "Moderate Buy" and a consensus target price of $114.42. Hedge funds weigh in on Rubrik. A number of hedge funds have recently made changes to their positions in the business. Essential Partners LLC lifted its holdings in shares of Rubrik by 99.3% during the 1st quarter. Essential Partners LLC now owns 570 shares of the company's stock valued at $28,000 after acquiring an additional 284 shares in the last quarter. Sunbelt Securities Inc. acquired a new stake in Rubrik in the 1st quarter valued at $46,000. Markowski Investments acquired a new stake in Rubrik in the 2nd quarter valued at $48,000. EverSource Wealth Advisors LLC raised its position in Rubrik by 256.5% in the first quarter. EverSource Wealth Advisors LLC now owns 1,476 shares of the company's stock valued at $72,000 after purchasing an additional 1,062 shares during the period. Finally, Versant Capital Management Inc raised its position in Rubrik by 54.6% in the second quarter. Versant Capital Management Inc now owns 926 shares of the company's stock valued at $74,000 after purchasing an additional 327 shares during the period. Hedge funds and other institutional investors own 49.54% of the company's stock. About Rubrik. Rubrik, Inc is a cybersecurity and data management company that helps organizations protect, manage and recover data across on-premises infrastructure, cloud environments and software-as-a-service applications. Its platform is designed to support data backup, recovery, security monitoring and cyber resilience. The company's primary offering is Rubrik Security Cloud, a cloud-delivered platform that provides data protection and security capabilities, including policy-based backup, immutable data protection, ransomware recovery, threat monitoring and centralized management. This instant news alert was generated by narrative science technology and financial data from InsiderTrades.com in order to provide readers with the fastest and most accurate reporting. Please send any questions or comments about this story to [email protected]. Insider Buying or Selling at Rubrik? Sign-up to receive InsiderTrades.com's daily insider buying and selling report for Rubrik and related companies. From Our Partners

PSU Connect
Oct 5th, 2026
LTM Launches BlueVerse(TM) AgenTraceIQ to Securely Scale Agentic AI with Rubrik.

LTM Launches BlueVerse(TM) AgenTraceIQ to Securely Scale Agentic AI with Rubrik. LTM unveils BlueVerse(TM) AgenTraceIQ, combining Rubrik Agent Cloud with its AI governance expertise to help enterprises monitor, govern and secure agentic AI. Mumbai, October 5, 2026: LTM Limited (formerly LTIMindtree Limited), a Larsen & Toubro Group Company, today announced the launch of BlueVerse(TM) AgenTraceIQ, an offering designed to help organizations securely adopt and scale agentic AI. The solution combines Rubrik Agent Cloud with LTM's AI governance and managed services expertise. It enables enterprises to monitor AI agents, establish guardrails, and rewind unintended agent actions across business-critical environments. Part of Rubrik's Project Hourglass. BlueVerse(TM) AgenTraceIQ is offered as part of Rubrik's Project Hourglass, an alliance through which elite Global Systems Integrators, including LTM, partner with Rubrik to deliver Rubrik Agent Cloud for Anthropic's Claude Code to enterprise clients. The collaboration aims to strengthen organizations' ability to adopt agentic systems with the necessary security, governance, and resilience at scale. Follow PSU Connect: WhatsApp Key capabilities. Discover more Public sector news PSU Connect e-magazine Energy & Utilities BlueVerse(TM) AgenTraceIQ provides: * Continuous visibility into agent activity * Policy-driven controls and zero-trust access * Rapid restoration of systems, data, configurations, and repositories following unintended or destructive actions * Enhanced explainability, auditability, and root-cause analysis by linking agent actions to prompts, plans, and tool interactions The offering supports leading agent ecosystems, including Microsoft Copilot Studio, Salesforce Agentforce, Amazon Bedrock, Anthropic Claude, and custom-built frameworks. Supporting services. The solution also includes: * AI Resilience Assessments * Governance Framework Design * Deployment & Integration Services * Managed Governance Operations These services help organizations establish enterprise-ready operating models for agentic AI. Follow PSU Connect: LinkedIn Leadership comments. Discover more Colleges & Universities PSU News Updates Government Alok Agrawal, Chief Solutions Officer, Rubrik, said: "As AI agents increasingly act autonomously, the stakes for enterprise security and resilience have never been higher. Together with LTM, we are empowering organizations to move from reactive risk management to a proactive, secure framework, ensuring they can innovate with AI at speed without compromising their operational integrity." Krishnan Iyer, Chief Growth Officer, LTM, said: "Agentic AI is rapidly reshaping enterprise operations, but scaling adoption requires more than deploying intelligent agents. Organizations need the ability to understand agent behaviour, establish accountability, and respond quickly when unexpected outcomes occur. Together with Rubrik, BlueVerse(TM) AgenTraceIQ helps enterprises move from experimentation to trusted, production-scale AI operations."

Tech Ascension Awards
Oct 1st, 2026
How Rubrik AI is revolutionizing cyber recovery for the agentic era.

How Rubrik AI is revolutionizing cyber recovery for the agentic era. Rubrik was recently recognized as an AI-Powered Enterprise Agent Solution of the Year by the Tech Ascension Awards for its work advancing autonomous security and cyber recovery. Tech Ascension Awards sat down with Anneka Gupta, Chief Product Officer at Rubrik, to discuss how Rubrik AI fits into the company's broader platform, the challenges it is designed to solve, and how agentic AI could reshape enterprise security and recovery. Rubrik is historically known for its backup and recovery products and services across data center, cloud and SaaS applications. What is Rubrik AI and how does it complement the existing product lines you offer? Rubrik AI transforms the Rubrik platform with an agentic-first experience designed to operate and defend at rapid speed. As an autonomous agent itself, Rubrik AI adapts to each enterprise's unique context and security threats, reasoning and acting across Rubrik Security Cloud (RSC) and Rubrik Agent Cloud (RAC). Instead of requiring complex manual scripting, customers simply define desired business outcomes, and Rubrik AI autonomously executes, reasons, and recovers across environments. At the core of Rubrik AI's patent-pending design are three key pillars: * Agentic Mode: Acts as a single agent spanning RSC and RAC, reasoning simultaneously over enterprise data, identity configurations, and third-party deployed AI agents. * Agentic Guardrails: Native RBAC controls ensure every autonomous action in your environment is fully auditable and attributable. * Agent Communications: Extends Rubrik AI's core intelligence to autonomous third-party agents, allowing them to exchange context and execute orchestrated tasks across your entire data environment. What makes Rubrik AI unique from other offerings in the industry? While other providers rely on siloed tools, passive dashboards, or manual scripting, Rubrik AI is built on a patent-pending design anchored by three core pillars: * Agentic Mode: Acts as a single unified agent spanning Rubrik Security Cloud (RSC) and Rubrik Agent Cloud (RAC). It reasons simultaneously over enterprise data, identity configurations, and third-party deployed AI agents to deliver a holistic, correlated understanding of risk. * Agentic Guardrails: Enforces native RBAC controls to ensure every autonomous action within your environment is fully auditable, attributable, and governed - directly countering the risk of runaway AI. * Agent Communications: Extends Rubrik AI's core intelligence to autonomous third-party agents, allowing them to exchange context and execute complex, multi-step orchestrated tasks across your entire data environment in minutes instead of weeks. What challenges does Rubrik AI help to solve for its customers? As AI continues to gather momentum in enterprises, Rubrik knows that it is still not a perfect system. Rubrik AI bridges the gap between fast-moving autonomous systems and legacy security tools by addressing three core challenge areas: * The AI-Speed Security Gap: According to Rubrik Zero Labs, 86% of global IT and security leaders expect AI agents to outpace their existing security capabilities, and 88% are actively concerned about meeting their Recovery Time Objectives (RTOs). AI threats and rogue agents act at machine speed, rendering human-driven security and recovery workflows obsolete. * Runaway AI Risks: As organizations rapidly deploy internal AI agents, autonomous actors often exceed approved scopes, executing unauthorized system changes, wiping databases, or triggering destructive workflows. Traditional security tools lack the runtime guardrails needed to audit, attribute, or reverse these actions. * Siloed Systems & Lengthy Recovery: Securing modern enterprises requires correlating signals across data, identity, and infrastructure. Manual cross-domain investigation and recovery currently take human security teams weeks, leaving systems vulnerable and operational downtime unsustainably high. How do you envision Rubrik AI will change the way the industry operates? Tech Ascension Awards view Rubrik AI as an efficiency tool within Rubrik's broader security and AI platform. By converting multi-week recovery sequences into automated execution paths completed in minutes, Rubrik AI drastically reduces mean time to recovery (MTTR), ensuring operational continuity, and enabling organizations to reliably meet strict recovery time objectives (RTOs). Rubrik AI also eliminates hundreds of hours of manual scripting and complex cross-team recovery coordination. IT and security teams can shift from reactive, manual intervention to defining high-level business goals, freeing critical technical personnel for strategic initiatives. And finally, by providing auditable, attributable agentic guardrails, Rubrik AI enables corporate boards and executive leaders to confidently accelerate enterprise-wide AI agent deployments without risking catastrophic operational disruptions.

Computer Solutions
Sep 28th, 2026
Computer Solutions is headed to the 10th Annual Cyber Security Summit! Join us and Rubrik for a Zero Hour event.

Computer Solutions is headed to the 10th Annual Cyber Security Summit! Join Comsoltx and Rubrik for a Zero Hour event. Most organizations find out how good their incident response plan is the day they actually need it. Zero Hour is built so that the day happens in a workshop room instead. On October 30, 2026, Computer Solutions and Rubrik are leading Zero Hour with Rubrik, a free morning lab at Region One ESC's 10th Annual Cyber Security Summit in Edinburg, Texas. The summit brings together IT and security leaders from K-12 districts, higher education, and county and city agencies across the Rio Grande Valley for a full day of breakout sessions, hands-on labs and vendor demonstrations. What happens at Zero Hour. This is an immersive, hands-on session where attendees get an inside look at how real cyber attacks unfold in real time, and what needs to happen to make them stop. Zero Hour works from real-world incidents that are currently impacting school districts, state agencies and local governments. The session works through Rubrik's threat intelligence alongside identity protection and recovery strategy including how to spot a breach in progress, how to contain it, how to know whether your backups can be trusted, and how to get instruction and operations running again. Why this matters for organizations. School districts possess the data hackers want, such as student records, Social Security numbers, staff data and payroll and even health information. When systems go down, it means that instruction stops and even worse, personal information is at risk of falling into the wrong hands. At the same time, most district and municipal entities are operating with lean IT teams. There's rarely a dedicated person to call during a cyber incident, rarely a second shift and unlikely to be a security operations center. That combination (high-value data, low tolerance for downtime, small teams) makes school districts a perfect target, which is why understanding how to respond in real time is so important. If your organization handles personally identifiable information (PII) or operates with a small IT team, you should attend Zero Hour. What you'll walk away with. * Experience with a live run of an attack: Work through a real-world attack scenario and see the consequences of each decision as it plays out. * A clearer recovery picture: Understand where your current backup and identity protection posture would hold and where it would give. * A funding path: Leave with specific grant and funding resources matched to the gaps you identified that morning. * CPE credit: The summit carries six CPE hours. Registration is a two-step process, and the second step matters: Why Computer Solutions. Computer Solutions has supported Texas school districts, municipalities and public agencies for decades, and works with Rubrik to deploy and manage the cybersecurity solutions, including recovery like this session will simulate. Its team will be available after the lab to answer questions, provide direction and discuss options for school districts and other agencies interested in cybersecurity services. Event details. Seats are limited. Register today or contact the Computer Solutions team with questions about the session.