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Datacom

Cloud, AI, and digital transformation provider

Atlassian Technical Consultant

Implementation & Technical Account ManagementConfirmed live in the last 24 hours
Full-timeSydney NSW, AustraliaNo salary listed

About the Job

Requirements

  • An Atlassian Certification (ACP) or working towards certification.
  • Strong hands-on experience in Jira Service Management (JSM), including solution design, implementation, configuration, and workflow customisation.
  • Strong hands-on experience with Atlassian Cloud Migration (Server or Data Center).
  • Experience integrating Atlassian Products with other Atlassian Tools, Marketplace Applications, and Third Party Tools.
  • Experience in Security Configuration and Auditing.
  • Experience building and configuring Reports and Dashboards to meet Business Requirements.
  • Expertise in gathering and analysing business requirements, and translating them into Technical user stories.
  • Strong communication and stakeholder management skills, with the ability to lead client workshops and engage effectively at all levels.
  • Solid understanding of ITSM and ITIL process.
  • Ability to work independently and as part of a team in an agile environment.
  • Must be a citizen or resident of Australia.
  • Applicants must be currently located in Sydney or willing to relocate to Sydney.
  • Regular onsite attendance at the customer location is required.

Responsibilities

  • Lead the design and configuration of Atlassian Products, including Jira Service Management, Jira, Confluence, Atlassian Guard, Rovo, and Bitbucket.
  • Collaborate with business users and technical teams to gather requirements and deliver solutions aligned with business objectives.
  • Implement and configure Atlassian Products, including workflows, automations, customisations, dashboards, and integrations.
  • Act as a Subject Matter Expert within the Atlassian Suite, ensuring best practices are followed throughout the project lifecycle.
  • Provide ongoing support, issue resolution, and optimisation recommendations post-implementation.
  • Work with clients across different industries to drive transformation by implementing and optimising Atlassian Products.

Desired Qualifications

  • Experience with Rovo and Atlassian Analytics is highly desirable.
  • Current security clearances are slightly preferred.

About the Company

Datacom

Cloud, AI, and digital transformation provider

Datacom provides IT services across APAC, focusing on cloud solutions, AI-driven innovations, and digital transformation for government, financial institutions, and large enterprises. Its offerings come through a three-pillar approach: consulting to design solutions, managed IT services to operate and sustain environments, and software solutions to implement and integrate technology, using cloud and AI to automate processes and improve experiences and productivity. The company differentiates itself with a strong regional footprint in APAC and a commitment to long-term partnerships, delivering an integrated model that combines strategy, operations, and software delivery for continuous modernization. Its goal is to help clients adapt to a digitized world, foster ongoing innovation, and thrive through reliable, scalable technology and sustained support.

Company size
5,001-10,000
Company stage
Series B
Total funding
$13.4M
Headquarters
Auckland, New Zealand
Founded
1999

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