IT Support Technician

ABOUT THIS POSITION 

Digital Extremes is looking for a detail-oriented and self-starting IT Support Technician to join our IT team onsite at our London, Ontario studio. Working alongside a team of IT Support Technicians, you’ll provide day-to-day hardware and software support across the studio, handle support requests via Slack and ticketing systems, and set up workstations for new hires, helping our development teams stay productive.

RESPONSIBILITIES

• Work under the guidance of the IT Support Manager to maintain efficient studio infrastructure and support operations
• Daily frontline Tier 1/2 helpdesk triage and user support via Jira Service Management and Slack
• Daily end user hardware support (laptop and desktop component diagnostics, hardware refreshes/upgrades)
• Daily software troubleshooting (Windows 11, P4V, Visual Studio, Autodesk Maya/Max, Adobe CC, internal studio tools)
• Remote and hybrid worker support (troubleshooting Parsec host/client streaming, remote software and hardware diagnostics, dispatching of parts/techs via warranty)
• Setup, deployment, and basic troubleshooting of console dev kits
• Basic user account management across Active Directory, Google Workspace, Slack, and Jira
• Workstation imaging, OS deployment, and system setup for new hires and life-cycles
• Hardware inventory tracking (ServiceNow) and stock maintenance
• Accurate, thorough documentation of ticketing notes, troubleshooting steps, and knowledge base articles
• Workstation setups, physical office/desk moves, and hardware organization tasks

REQUIREMENTS

• Postsecondary in IT, Networking or equivalent experience
• 2+ years experience in a helpdesk/IT Support role
• Knowledge of research and development analysis techniques

PREFERRED EXTRAS

• Strong communication skills as well as strong attention to detail
• Be a team player and a self-starter with the ability to multitask.

“Applicants must be legally eligible to work in Canada at the time of application.”

Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location. Digital Extremes is committed to providing a fair, equitable, and competitive package that reflects the value a candidate brings.

Salary Range: $65,000 - $70,000

Existing Vacancy: Yes – we’re currently hiring candidates for an existing vacancy in this position

We believe in the power of human connection. At Digital Extremes, we do not use artificial intelligence (AI) to screen, assess, or select candidates. All applications are reviewed by human, qualified recruiters.

During your interview, our recruitment team will leverage  Gemini as a note-taker only. At Digital Extremes, a core value of our studio is that we do not leverage AI in any of our development processes; this is a strict company policy.
Please note that we permit the use of AI tools exclusively for administrative support, it is not used for candidate selection, screening, or any part of the decision-making process. All evaluations are conducted solely by our team to ensure our hiring remains a human-led process, just as our development remains the work of our artists and creators. 

ABOUT DIGITAL EXTREMES

Founded in 1993 by James Schmalz, Digital Extremes ranks as one of the world's top independent video game development studios. Originating with the co-creation of Epic Games' multi-million unit selling Unreal® franchise including Unreal and Unreal Tournament, Digital Extremes went on to develop Dark Sector®, BioShock® for the PlayStation®3, the BioShock 2 multiplayer campaign, and The Darkness® II. The studio has reached its greatest critical and commercial success with the free-to-play action game, Warframe®, boasting a global community of 75 million registered players on PC, PS4™, PS5™, Xbox One™, Xbox Series X/S™, Nintendo Switch™, and iOS™. The studio's most recently announced project is the much anticipated Soulframe®, an open-world action-fantasy MMORPG title that is currently under development.

Digital Extremes is headquartered in London, Ontario, Canada, and is proud to be selected as one of Canada's Top 100 Employers.

For more information and exciting news related to Digital Extremes, please visit www.digitalextremes.com.

WHY WORK AT DIGITAL EXTREMES

At Digital Extremes, we don’t just make games - we craft immersive worlds that inspire and connect millions of players around the globe. Our award-winning studio is home to passionate, creative, and collaborative talent who thrive in a culture of innovation, inclusivity, and respect. We offer competitive compensation, industry-leading benefits, flexible work arrangements, and opportunities to grow your career while working on beloved titles like Warframe and the highly anticipated Soulframe. Whether you’re developing cutting-edge gameplay, designing stunning art, or supporting the teams that make it all happen, you’ll be part of a studio where your ideas matter, your contributions are valued, and your work leaves a lasting impact on our community.

Please note, some benefits may be subject to eligibility for employees.

JOIN US

At Digital Extremes, we believe our strength comes from the diversity of our people and the respect we show one another. We are an equal opportunity employer committed to creating a welcoming, accessible, and supportive environment where everyone can do their best work and feel valued for who they are. We welcome applications from all qualified individuals, including those from underrepresented communities and people with disabilities. If you require accommodations at any stage of the recruitment process, we will work with you to ensure you have the support you need. We truly appreciate your interest in joining our team, and while we may not be able to respond to every application, we will connect directly with candidates moving forward in the process.