Housekeeping Assistant Manager
Mandarin Oriental Hotel Group
Housekeeping Assistant Manager
Mandarin Oriental Hotel Group
Operates luxury hotels and residences globally
Housekeeping Assistant Manager
Mandarin Oriental, Tokyo is looking for a Manager to join our Housekeeping team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental, Tokyo, is a refined luxury sanctuary in the heart of Nihonbashi, blending sleek modern design with Japan’s timeless elegance. With panoramic views of the Tokyo skyline and Mount Fuji, the hotel offers an oasis of calm above the bustling city. Known for its world-class dining, including Michelin-starred restaurants, a serene spa with Japanese-inspired treatments and impeccable service, Mandarin Oriental, Tokyo provides a deeply immersive experience that celebrates Japanese culture and the Mandarin Oriental brand's commitment to excellence and grace.
About the job
Based at the Mandarin Oriental, Tokyo, within the Housekeeping Department, the Housekeeping Assistant Manager will support the Executive Housekeeper in overseeing all aspects of the Housekeeping department, ensuring the highest standards of cleanliness, guest comfort, and operational efficiency are consistently met at Mandarin Oriental Tokyo. This role involves supervising staff, managing daily operations, and contributing to the overall guest experience.
As Housekeeping Assistant Manager,you will be responsible for thefollowing duties:
* Assist the Executive Housekeeper in planning, organizing, and directing all Housekeeping operations, including guest rooms, public areas, laundry, and linen.
* Supervise, train, and motivate a diverse team of housekeeping attendants, supervisors, and linen room staff.
* Conduct regular inspections of guest rooms and public areas to ensure compliance with Mandarin Oriental’s stringent quality and cleanliness standards.
* Manage inventory of cleaning supplies, amenities, and linen, ensuring adequate stock levels and cost-effective purchasing.
* Handle guest requests, complaints, and special needs promptly and efficiently, ensuring guest satisfaction.
* Develop and implement departmental policies, procedures, and service standards in collaboration with the Executive Housekeeper.
* Monitor and control departmental expenses, adhering to budget guidelines.
* Prepare staff schedules, manage payroll, and track attendance.
* Ensure all staff adhere to safety and sanitation regulations.
* Participate in performance reviews and disciplinary actions as required.
* Assist with special projects and initiatives to enhance guest experience and operational efficiency.
* Collaborate effectively with other hotel departments, including Front Office, Engineering, and Food & Beverage.
As Housekeeping Assistant Manager, we expect from you:
* Minimum of 3-5 years of progressive experience in Housekeeping operations, with at least 1-2 years in a supervisory or assistant management role within a luxury hotel environment.
* Strong understanding of luxury hotel standards and guest expectations.
* Excellent leadership, communication, and interpersonal skills.
* Demonstrated ability to train, motivate, and manage a diverse team.
* Proficiency in English and Japanese (both written and spoken) is highly preferred; additional language skills are a plus.
* Strong organizational skills and attention to detail.
* Ability to work flexible hours, including weekends and holidays, as per operational needs.
* Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and hotel property management systems (PMS).
* A diploma or degree in Hospitality Management or a related field is desirable.
Our commitment to you:
Mandarin Oriental benefits
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Operates luxury hotels and residences globally
Mandarin Oriental Hotel Group operates a collection of luxury hotels, resorts, and residences around the world. Each property reflects the group’s oriental heritage and sense of place, delivering upscale accommodations and service to guests. The group’s core product is the management and operation of high-end hotels and residences; its properties typically feature refined design, premium amenities, and personalized guest experiences. The brand differentiates itself through its distinctive combination of luxury standards and oriental charm, with a focus on exceptional facilities, attentive staff, and consistent quality across locations, supported by a pipeline of new developments in desirable markets. The goal is to be widely recognized as the best global luxury hotel group by providing 21st-century luxury with oriental charm, growing through selective expansion while maximizing long-term profitability and shareholder value.
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