Sales Support Specialist

Who We Are

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcome. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us. 

AES a division of Lennox, was established in 1988 and is one of the largest manufacturers of roof curbs and drop box diffuser systems in the nation.  We have recently expanded our capabilities as a single source supplier by adding a Mechanical Services Division as well as becoming a Misc. Steel manufacturer.  These new services will reduce construction costs and eliminate coordination with multiple suppliers and subcontractors.  Our focus will be to enhance the services provided to our General Contractor network nationwide.  AES has 4 different fabrication facility locations nationwide to assist our customers and reduce their freight cost and shipment lead times. 

What Drives Success

As a Sales Support Specialist, you will play a crucial role in supporting our sales team by addressing customer inquiries, processing orders, and ensuring a seamless customer experience. The Sales Specialist frequently engages with customers via phone and email while managing multi‑site projects involving high volumes of quoting, order conversion, follow-up, and delivery coordination to meet all required job site deadlines. 

• Primary point of contact for customers, addressing inquiries, processing orders, and providing detailed product information. 

• Managing and tracking customer requests from initial inquiry through production and delivery, ensuring accuracy and timely fulfillment. 

• Processing order modifications, cancellations, and returns accurately and efficiently. 

• Managing ongoing quote follow-ups by regularly updating reports, tracking status changes in customer databases and coordinating with third-party vendors. 

• Collaborating with internal departments such as customer service, logistics, and finance to streamline processes and enhance customer experience. 

• Maintaining customer records in customer database for accurate tracking and reporting. 

What We Are Looking For

• Bachelor’s degree or an equivalent combination of education and experience. 

• Minimum 1 year of related experience in sales, customer service, or account management. 

• Strong relationship-building skills and effective time management abilities. 

• Technical understanding of relevant products or services. 

• Intermediate industry knowledge and the ability to apply it in customer interactions. 

• Excellent verbal and written communication skills. 

• Proficiency in Microsoft Office and Customer Relationship Management (CRM) software.