Quality Assurance Manager - Bentley Labs

About THG

We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.

Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.

From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG. 

With us, you’ll go further, faster. What are you waiting for?

The Quality Assurance Manager is responsible for leading Quality Assurance activities across manufacturing, filling, packaging, and assembly operations. This role ensures product quality, regulatory compliance, GMP adherence, audit readiness, and continuous improvement through effective management of quality systems, investigations, CAPAs, documentation, and personnel.

The position provides hands-on oversight of raw material, bulk product, and finished goods testing, in-process inspections, line clearances, investigations, CAPAs, personnel management, and continuous improvement initiatives. The Quality Assurance Manager serves as a visible quality leader, promoting accountability, data integrity, compliance, and cross-functional collaboration.

• Provide quality oversight across manufacturing and packaging operations.
• Review quality data, investigate nonconformances, and support product disposition decisions.
• Ensure compliance with approved specifications, procedures, and manufacturing documentation.
• Identify, escalate, and support resolution of quality and compliance issues.

Quality Systems & Compliance

• Maintain compliance with FDA regulations, cGMP requirements, ISO 22716, and internal quality standards.
• Conduct GMP audits, quality inspections, and compliance assessments.
• Ensure audit and inspection readiness across all quality systems.
• Promote best practices in documentation, traceability, contamination control, and product quality.

Investigations, CAPA & Change Control

• Lead deviations, nonconformance investigations, root cause analyses, and product quality reviews.
• Manage CAPAs to ensure timely implementation and effectiveness.
• Support change controls, validations, and process improvement initiatives.
• Escalate recurring compliance or quality risks appropriately.

Documentation & Data Integrity

• Ensure records are accurate, complete, and compliant with ALCOA+ principles.
• Oversee quality documentation, electronic quality systems, and document control processes.
• Identify and address data integrity and documentation concerns.
• Drive continuous improvement in quality reporting and record management.

Leadership & Team Management

• Lead, coach, and develop QA personnel.
• Set performance expectations and oversee training and competency programs.
• Support succession planning and employee development.
• Foster a culture of accountability, collaboration, and continuous improvement.

Communication & Risk Management

• Communicate quality performance, investigations, audit findings, and compliance risks.
• Provide objective, risk-based recommendations to stakeholders.
• Ensure timely escalation of significant quality concerns.

Performance Monitoring & Continuous Improvement

• Develop and monitor KPIs related to:
  • CAPA effectiveness
  • Investigation closure timelines
  • Audit performance
  • Training compliance
  • Documentation accuracy
  • Quality system effectiveness
  • Customer complaints and supplier quality
• Analyze trends and implement improvement initiatives.
• Report quality metrics and compliance performance to leadership.

Cross-Functional Collaboration & Inspection Readiness

• Partner with Manufacturing, Quality Control, Engineering, Warehouse, Planning, and R&D teams.
• Support customer audits, regulatory inspections, and remediation activities.
• Ensure quality records, investigations, and training documentation remain inspection-ready.
• Provide quality guidance and support across the business.

Resource & Operational Management

• Ensure effective delivery of daily Quality Assurance activities.
• Balance operational priorities with strategic projects and continuous improvement initiatives.
• Identify resource needs and recommend solutions to maintain compliance and performance.

• Experience within OTC pharmaceuticals, cosmetics, personal care, or contract manufacturing.
• Experience supporting FDA inspections and customer audits.
• Knowledge of ISO 22716, validation, qualification, and risk management processes.
• Experience implementing or improving quality management systems.

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.