Implementation Manager

Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for an Implementation Manager to join our ever-evolving Customer Experience team and help shape the future of global commerce.

What you’ll own

• Possess expert level of knowledge on all relevant products and services.
• This is a customer-facing role, you’ll be responsible for supporting our customers in integrating with suite of payment services.
• As a go-to expert, you’ll work directly with the customer and Account Management team to fully understand the business and deliver the solutions that are fit for purpose.
• Support the customer and their relevant technical team to integrate to our suite of products, designing and setting up their accounts, providing technical guidance, as well as assistance in troubleshooting and resolving incidents.
• You will be responsible for defining the finalized scope and manage the project right though completion and post live monitoring, following clear and well-maintained project plans. You will keep all relevant stakeholders updated with regular scheduled meetings to identity any risk early and ensure that the project is going to plan.
• You’ll use your exceptional project management skills and experience to work on a high number of projects at any one time.
• You’ll also plan and deliver customer demos and training on product functionality, to help maximize the value add to their businesses.
• Build awareness of changing technical trends within the payment processing industry as well as wider technical trends such as security, web/browser technologies, mobile technologies etc.
• You will be responsible for high quality lead project delivery, driving merchant issue resolution and project open item closure.
• Other related duties assigned as needed.

What you’ll bring

• Bachelor’s degree or above, major in information technology or computer since related.
• 5+ years development experience in software programing or technology. Familiar with software lifecycle and system architecture, as well as basic computer languages and knowledge, not limited to Java, Javascript, C++/C,.Net, XML, JSON, HTML5, SQL, Oracle, Firewall, HTTP protocol, SFTP mechanism, DTD, XSD, etc.
• Fluent in English communication. Has basic documentation and presentation skills, not limited to excel, Power BI, docx, ppt, etc. Able to perform basic data analysis.
• Able to manage project activities and the schedule. Has the ability to identify the delivery risks and able to manage the escalations.
• Able to trouble shoot technical problems reported in development and integration and drive the resolution.
• Accept flexible working hours.

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.

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