Shift Digital

Technology-enabled marketing and sales management

Digital Field Consultant

Customer SuccessUpdated on Nov 9

Full-timeNo salary listed

About the Job

Requirements

Experience in automotive retail, consulting, account management, digital marketing, or a related field.
Strong analytical skills and the ability to turn data into meaningful recommendations.
Bilingual proficiency in English and French is required.
Strong organizational and project management skills.
Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

Act as a trusted advisor to dealerships and original equipment manufacturer field teams.
Lead dealer consultations, performance reviews, and business discussions.
Develop customized recommendations to improve dealership performance and program participation.
Support implementation efforts and monitor ongoing success.
Review dealer, regional, and national performance metrics.
Identify opportunities related to sales, service retention, customer engagement, digital marketing, and website performance.
Translate data and insights into actionable business recommendations.
Present findings and strategic recommendations to dealer and original equipment manufacturer stakeholders.
Partner with original equipment manufacturer field teams and internal stakeholders to support program goals.
Share best practices, trends, and success stories across teams.
Prepare and deliver presentations, scorecards, and performance updates.

Desired Qualifications

Experience with dealership websites and digital retailing tools.
Experience with digital advertising, search engine optimization, and search engine marketing.
Experience with customer relationship management and dealer management system platforms.
Experience with Google Analytics and reporting tools.
Experience with reputation management and social media platforms.
Experience with call tracking and lead management solutions.

Description

About the Role

As a Digital Field Consultant, you'll serve as a trusted advisor to OEM Regional Marketing Managers (RMMs), helping dealerships maximize the value of digital programs and technology solutions.

In this role, you'll work directly with dealers, OEM stakeholders, and internal teams to identify opportunities, improve performance, and drive adoption of digital tools that support dealership growth. You'll combine consulting, analytics, relationship management, and strategic problem-solving to deliver measurable results across websites, digital advertising, reputation management, eCommerce, and emerging technologies.

What You'll Do

Partner with Dealers & OEM Stakeholders

Act as a trusted advisor to dealerships and OEM field teams.
Lead dealer consultations, performance reviews, and business discussions.
Develop customized recommendations to improve dealership performance and program participation.
Support implementation efforts and monitor ongoing success.

Analyze Performance & Drive Results

Review dealer, regional, and national performance metrics.
Identify opportunities related to sales, service retention, customer engagement, digital marketing, and website performance.
Translate data and insights into actionable business recommendations.
Present findings and strategic recommendations to dealer and OEM stakeholders.

Collaborate & Influence

Partner with OEM field teams and internal stakeholders to support program goals.
Share best practices, trends, and success stories across teams.
Prepare and deliver presentations, scorecards, and performance updates.

What We're Looking For

Experience in automotive retail, consulting, account management, digital marketing, or a related field.
Strong analytical skills with the ability to turn data into meaningful recommendations.
Excellent communication and relationship-building abilities.
Strong organizational and project management skills.
Ability to manage multiple priorities in a fast-paced environment.
Bilingual (English/French) required.

Preferred Experience

Dealership websites and digital retailing tools
Digital advertising, SEO, and SEM
CRM/DMS platforms
Google Analytics and reporting tools
Reputation management and social media platforms
Call tracking and lead management solutions

Travel

Fully remote position
Quarterly travel to Toronto

About the Company

Shift Digital

Technology-enabled marketing and sales management

Shift Digital helps national brands and their local retailers maximize digital marketing and sales results by providing technology, program management, and support services. Its technology, originally built to handle the automotive industry’s complex needs, now powers campaigns across industries like powersports, home building, healthcare, and more. The platform integrates across multiple marketing and sales programs to measure performance, manage initiatives, and drive improvements, with a team that combines deep industry experience and nationwide support. Compared with competitors, Shift Digital emphasizes end-to-end program coordination and measurable outcomes through an established, cross-industry technology foundation and a focus on helping both brands and retailers achieve business-critical results. The goal is to help customers and their retailers grow revenue and optimize digital marketing and sales efforts, delivering observable improvements and scalable programs.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Birmingham, MI
Founded: 2000

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