Customer Onboarding Manager
Mews Systems
Customer Onboarding Manager
Mews Systems
Cloud-based hospitality management for hotels
The hospitality industry is uniquely human, and it deserves technology that’s just as inspiring as the people behind it. At Mews, we’re transforming the industry with a platform that helps hotels run smarter, move faster and create better guest experiences.
You’ll work with smart, curious people who care deeply about what they do. You’ll have autonomy and the trust to make good decisions and move quickly. And you’ll enjoy a real sense of purpose as you see the impact of what we’re building.
If you’re motivated by ownership, curiosity and meaningful impact, and are driven to deliver consistent high performance, you’ll feel at home here.
Let's get into the specifics. It’s impossible to capture every nuance of a role – especially at a rapidly growing company like Mews – but if we had to distil it into a job description (which we do because this is a job description), it would be this:
You will own the customer relationship from handover to go-live, guiding hotels through setup, training and rollout so the platform works for them from day one. Each go-live is the first real test of whether Mews fits the way a property runs, and the quality of that experience shapes whether a customer stays and grows with us. Mews serves hotels across EMEA, and the portfolio is large enough that how well you onboard is felt in the numbers.
As a Customer Onboarding Manager, you run several mid-market and enterprise implementations at the same time, often phased across multiple properties or regions. You work with customer stakeholders on one side and with Sales, Support and RevOps on the other, so that what was agreed in the sale is what gets delivered at go-live.
The problem this role solves sits in the period between signing and a working go-live. Configuration choices, integration issues and timeline slips that surface late are costly for the customer and for us. You spot them early, make risk-informed trade-offs, and give customers credible advice on setup so they adopt the product and are ready to run on it.
What you would do
AI Fluency Level 2: In this role, AI is part of your regular working week, for example drafting customer documentation, preparing for training sessions and keeping project tracking tidy, and it makes you noticeably faster and better at onboarding work. Just as important, you check what it gives you: you read it critically, correct it, and only share it with a customer or colleague once you are sure it is accurate.
For more information on AI fluency at Mews, please refer to AI Fluency at Mews: A Comprehensive Guide for Candidates on Confluence.
What you would bring
Nice to have
Salary ranges are provided in good faith and reflect current market conditions and internal pay structures. Final compensation may be adjusted based on funding, budget constraints, or exceptional candidate qualifications, but will remain within reasonable proximity to the stated range.
This salary disclosure is provided in compliance with applicable pay transparency legislation. We are committed to equal pay practices and prohibit salary history inquiries during our recruitment process.
If the location you're applying from wasn't originally advertised for this role, salary range information is available upon request at any point during the application/interview process - your recruiter will be able to help.
Our success is powered by our incredible people, supported by benefits that help them thrive.
No matter where you’re based, you’ll enjoy:
You'll receive additional benefits that vary by location, from healthcare and retirement plans to team events, socials and other perks. Ask us about it during your interview process.
We’re an equal opportunities employer. We value teams that reflect the diversity of the customers and communities we serve. Different perspectives make better ideas, stronger products and a more welcoming company.
We also believe transparency is important when deciding if you're the right fit. Mews is an ambitious, high-pressure environment of continuous learning and high standards. Success here requires resilience, adaptability and a willingness to solve difficult problems.
A few things that define how we work:
If there's anything we can do to support you during the application process, let us know.
We don't discriminate on the basis of race, religion, colour, nationality, gender, sexual orientation, age, marital status, veteran status, disability or any other protected characteristic.
One final thing: don't hold back. If you don't meet 100% of the criteria in this job description but you're certain you could make a big impact, apply. Everyone should have equal access to opportunities, and we're committed to providing an inclusive experience.
If Mews sounds like the kind of environment where you'd thrive, we'd love to hear from you.
Spain 39500 - 42500 EUR
Cloud-based hospitality management for hotels
Mews Systems provides a cloud-based hospitality management platform that helps hotels run operations more efficiently, boost performance, and maximize revenue. The system is designed for modern hoteliers and is used by over 12,500 customers across 85 countries to deliver better guest experiences. The product works as a cloud suite for hotel management, enabling operators to manage reservations, front desk, housekeeping, payments, and revenue-related tasks from a single platform, accessible anywhere with internet access. What sets Mews apart is its large global footprint and focus on streamlining operations through a centralized cloud solution, which differentiates it from traditional on-premise systems and from smaller competitors. The company’s goal is to simplify hotel operations while improving guest satisfaction and financial outcomes by providing a scalable, cloud-based platform that enables hoteliers to operate more effectively.
Explore more opportunities at Mews Systems