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Coolblue

Online retailer of electronics and appliances

Business Specialist Repair & Refurbishment

Business & StrategyConfirmed live in the last 24 hours
Full-time

About the Job

Requirements

  • A university-level degree and 3 to 5 years of relevant work experience are required.
  • Broad experience with project management and engaging stakeholders is required.
  • Experience or aptitude in financial analysis and managing a profit and loss statement is required.
  • Ability to develop an effective and fair pricing strategy is required.
  • Ability to communicate effectively and take the lead in new projects is required.
  • Must be willing to travel to Tilburg once per week to work with operations and the Apple repair team.

Responsibilities

  • Manage the customer journey for defective Apple products, from initial customer contact through successful repair.
  • Establish a profitable repair service.
  • Work with the team to build a streamlined, scalable process for Apple repairs and continuously improve the service.

About the Company

Coolblue

Online retailer of electronics and appliances

Coolblue is an online retailer in the Netherlands and Belgium that sells electronics, home appliances, and personal gadgets. It combines a large online platform with physical stores, so customers can choose products online or in person before buying. The product experience is supported by services such as installation, extended warranties, and business solutions, which add value beyond the initial sale. How it works: customers place orders online and can pick up or receive free next‑day delivery for orders placed before midnight, including Sundays, thanks to a strong logistics network; returns are simple and hassle-free. Coolblue differentiates itself through fast, reliable delivery, extensive customer service, clear product information, and a solid reputation backed by awards and positive reviews. The company aims to make buying electronics and home tech easy and convenient for both consumers and businesses, with a focus on good service, easy returns, and dependable delivery.

Company size
1,001-5,000
Company stage
Debt Financing
Total funding
$264M
Headquarters
Rotterdam, Netherlands
Founded
1999

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