HVAC Cooling Customer Engineer
About the job
- High School Diploma or G.E.D. equivalent.
- HVAC certificate program degree or equivalent experience in the field.
- Six years military experience in a related field.
- Equivalent industry experience with an EPA refrigerant license.
- Basic electrical knowledge.
- Familiarity with electrical and electronic test equipment and fundamentals.
- Ability to read and interpret electrical line diagrams and blueprints.
- Working knowledge of Ohm’s law and HVAC theory.
- Ability to perform basic site evaluations, including environmental temperature and general operating conditions.
- Ability to perform elementary fix and repair techniques under directed supervision.
- Ability to complete tasks and return units to full operating condition under directed supervision.
- Ability to summarize and report all work-related tasks performed.
- Communication, customer service, troubleshooting, safety-procedure, organizational and planning, computer, and mechanical aptitude skills.
- Valid driver’s license.
- Must be at least 18 years old.
- Ability to stand, walk, use hands and fingers, handle or feel objects, tools, or components; reach with hands and arms; stoop, kneel, crouch, or crawl; sit; and climb or balance.
- Ability to consistently lift up to 50 pounds and occasionally lift up to 75 pounds.
- Ability to work in extreme cold, extreme heat, medium or high noise levels, around moving machinery, outdoors, and while wearing required protective equipment.
- Install and commission Liebert Air products.
- Perform scheduled and emergency service on Liebert Air products.
- Provide on-site and telephone assistance to customers.
- Communicate with National Technical Support regarding equipment issues.
- Perform scheduled-maintenance tasks according to company guidelines.
- Implement Field Change Notices according to published guidelines.
- Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips.
- Operate safely according to published safety guidelines and wear appropriate personal protective equipment.
- Follow the 14-hour work-hours rule.
- Report work-related accidents or injuries within 24 hours.
- Provide accurate and timely reporting, including timecards, expense reports, mileage reports, ticket closure, and other required forms.
- Maintain individual inventory and company property, including the vehicle, credit cards, personal protective equipment, test equipment, laptop, and pager.
- Provide adequate communication to internal and external customers.
- Provide estimated arrival times to customers when applicable.
- Complete scheduled-maintenance documentation and provide it to the customer and local office after each assignment.
- Resolve equipment issues on the first service visit whenever possible.
- Attend customer meetings as required.
- Maximize productivity by combining service opportunities.
- Complete work efficiently and on time.
- Make technical and commercial decisions under pressure.
- Evaluate sites and equipment for appropriate billing status.
- Maintain required utilization rates and perform inventory cycle counts.
- Follow company dress code and safety regulations.
- Meet on-site response-time requirements for each customer.
- Follow company startup and escalation processes and procedures.
- Maintain internal communications with managers, co-workers, and support services.
- Work under direct supervision or independently based on training.
- Maintain certifications required for the job.
- Travel as required and work flexible schedules, including weekends, evenings, and holidays.
- Perform frequent driving and may take on-call assignments.
About the company
Vertiv designs, manufactures, and services critical digital infrastructure for data centers, networks, and facilities, including UPS, power distribution, switchgear, cooling (including liquid cooling for AI workloads), and racks, along with modular data centers and monitoring software. It provides end-to-end hardware and software to keep IT running, with services for installation, maintenance, lifecycle support, and consulting. Its broad, mature portfolio and global service network, rooted in the Liebert and Emerson heritage, let it offer integrated end-to-end solutions rather than just hardware. The goal is to help operators scale compute capacity while improving resilience, density, and energy efficiency to support the data economy.
Company Size
10,001+
Company Stage
IPO
Headquarters
Westerville, Ohio
Founded
2012
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Simplify's Take
What believers are saying
- Q2 2026 net sales hit $3.274 billion, up 24%, and guidance rose again.
- Vertiv is adding 22,000 square meters in Slovakia to meet EMEA AI demand.
- The King Environmental Services deal expands Vertiv’s fluid-management services into EMEA in 2026.
What critics are saying
- Valtrus litigation against Vertiv customers keeps indemnity costs and customer friction alive into 2026.
- Eaton and Schneider are buying cooling rivals, compressing Vertiv’s edge in liquid cooling.
- Supply-chain congestion and multi-phase project complexity already delayed Q2 2026 revenue recognition.
What makes Vertiv unique
- Vertiv spans power, cooling, and services, tightening one-vendor control of data-center uptime.
- NVIDIA qualified Vertiv’s 2.3MW CoolChip, validating its AI-rack cooling relevance in 2026.
- Vertiv’s global factory network and service footprint shorten deployment across 130 countries.
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Benefits
Health Insurance
Paid Vacation
Paid Sick Leave
401(k) Retirement Plan
Flexible Work Hours
Remote Work Options
Hybrid Work Options
Wellness Program
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↓ -3%2 year growth
↑ 0%Three AI infrastructure companies — Vertiv, Lumentum, and Applied Digital — are positioned to benefit from surging data centre demand through 2029. Global AI infrastructure spending is expected to exceed $1 trillion by that year, according to IDC. Vertiv, valued at $94.4 billion, supplies power and cooling systems for AI data centres. The company generated $3.3 billion in revenue in Q2, up 24% year-over-year, with adjusted earnings per share rising 60% to $1.52. Vertiv targets 20% to 22% revenue compound annual growth through 2026 and a 27% adjusted operating margin by 2030. Analysts expect Vertiv's adjusted earnings per share to reach $6.73 in 2026, representing roughly 60% growth. Of 27 analysts covering the stock, 21 rate it a "Strong Buy.
Italy's HiRef breaks ground on first Americas plant in Hidalgo. By Paloma Duran | Journalist and Industry Analyst - Tue, 09/29/2026 - 10:32 DIA assistant Italian precision cooling company HiRef broke ground on its first manufacturing plant in the Americas, a MX$200 million-plus facility in Hidalgo set to start operations between late 2027 and early 2028. The plant will produce precision air conditioning for telecom networks and data centers as AI drives demand for energy-efficient cooling amid Mexico's power constraints. The project benefits data center developers, integrators, Mexican suppliers and engineers, while reinforcing Italy-Mexico trade ties under the modernized EU-Mexico agreement. Italian precision cooling specialist HiRef has started construction of its first manufacturing facility in the Americas, a plant in Hidalgo that will require an investment of more than MX$200 million. Located in Parque Industrial Plata, the site is expected to begin operations between late 2027 and early 2028 and will produce precision air conditioning equipment primarily for telecommunications networks and data centers. The facility will supply both the Mexican market and other Latin American countries where the company already operates. HiRef, which has had a direct presence in Mexico since 2020, designs precision climate control systems, chillers and liquid cooling solutions for critical infrastructure, including high-density data centers built to handle AI workloads. Beyond production, the company is positioning the plant as a tool to ease pressure on Mexico's power supply. By lowering the energy consumed by cooling systems, HiRef aims to free up electrical capacity for other productive activities and reduce operational emissions. The project is also expected to integrate young Mexican engineers and local suppliers into a fast-growing global industry. "Artificial Intelligence does not only need computing capacity: it requires infrastructure capable of operating that capacity efficiently. Therefore, cooling will be a fundamental piece for Mexico to take advantage of the growth of the digital economy responsibly," said Alejandra Castellanos, Director, HiRef Mexico and LATAM. Local Production Reshapes Operations Manufacturing in Mexico will change how the company runs its regional business. HiRef will need to rethink warehousing, the reception of goods and the transport of equipment from ports, while gaining the ability to work in closer proximity to integrators developing data center projects. According to the company, the global rush to build AI-ready facilities is reaching Mexico, bringing new investment but also significant energy challenges. That assessment matches the latest industry figures. The Mexican Data Center Association (MEXDC) reports that the country has 279MW of installed data center capacity, with 205MW under construction and 1,730MW announced. The association expects US$82.5 billion to flow into data center construction and equipment between 2026 and 2031, but warns the system will need roughly 1.7GW of additional energy capacity to meet projected demand. Cooling sits at the center of that constraint. Traditional data centers often rely on water-intensive evaporative systems, a growing concern in water-stressed hubs such as Queretaro, where new projects are being pushed toward waterless cooling and more efficient power usage metrics. HiRef joins other thermal management players expanding production in Mexico, including Vertiv, which announced a US$150 million expansion of its Reynosa campus to scale up liquid cooling systems and power equipment for AI-ready facilities across North America. Hidalgo Builds Its Industrial Case The plant adds to a growing pipeline of projects in Hidalgo. The state has accumulated MX$147.7 billion in private investment commitments across 130 projects and posted 8.2% annual economic growth in 1Q26, the fastest among Mexican states, with manufacturing expanding 7.9%. State authorities have noted, however, that reliable energy and water supply will be decisive in turning those commitments into operating capacity. A Stronger Italy-Mexico Bridge The investment also reflects deepening commercial ties between Mexico and the European Union, as both sides move to consolidate their modernized Free Trade Agreement, which seeks to lower tariffs and boost investment and exports. Italy is among the most active partners in that relationship. "Bilateral trade has maintained an upward trend, recently surpassing US$11 billion, consolidating Mexico as the main destination market for Italian exports in Latin America," said Lorenzo Vianello, President, Italian Chamber of Commerce in Mexico. He added that HiRef's investment in Hidalgo over the next three years supports that trend and described the company as a benchmark in engineering, innovation and sustainability that will strengthen commercial links between both countries. For Castellanos, the Hidalgo facility is the company's response to the energy challenge posed by digital growth. "From Hidalgo, we will manufacture technology to respond to that challenge and turn it into industrial development for Mexico," she said.
Vertiv expands Slovakia campus to boost EMEA data centre supply chain. Vertiv is expanding its Slovak manufacturing campus with 22,000 square metres of new space, boosting power, switchgear and liquid cooling production to meet growing AI and data centre demand across EMEA. Vertiv has announced an expansion of its Nové Mesto nad Váhom campus in Slovakia, which the company says is intended to support customer demand across Europe, the Middle East and Africa (EMEA). The investment follows expansion initiatives at Vertiv's manufacturing facilities in Ireland, Italy, Croatia, Malaysia, Mexico, and the United States. The company says these investments are intended to support demand for digital infrastructure across cloud, enterprise, colocation, and AI-related applications. Over the next 18 to 24 months, Vertiv plans to add approximately 22,000 square metres of manufacturing space at the Nové Mesto nad Váhom campus. According to the company, the expansion will increase production capacity for power, switchgear, and thermal management technologies, including liquid cooling and power solutions for high-density AI and high-performance computing applications. The company states that the project aims to develop Nové Mesto nad Váhom into a manufacturing and technology campus combining engineering, operations and production. Vertiv says this is intended to improve responsiveness to customised requests, delivery times, and the resilience of its EMEA supply chain. The project is expected to create hundreds of jobs between 2027 and 2029 across manufacturing, engineering, operations, supply chain, quality, technical, and leadership functions. Workforce and community initiatives. Vertiv says it plans to offer employees training, professional development, and career opportunities as part of the expansion. The company states it is also developing initiatives related to talent attraction, workforce mobility, and community development in the region. Vertiv describes the expansion as part of its manufacturing strategy across EMEA, aimed at supplying power and thermal infrastructure to hyper-scale and cloud providers, colocation operators, neocloud companies, and enterprise data centres.
Vertiv to expand Nové Mesto nad Váhom site for manufacturing. September 28, 2026 Paul Ryan, President of Vertiv EMEA, explains how a 22,000 square meter expansion of the Slovakian campus will boost AI and liquid cooling production What started as a manufacturing facility in Nové Mesto nad Váhom, Slovakia, is now set to become one of Vertiv's largest integrated campuses in Europe, the Middle East and Africa. An expansion of the campus will add roughly 22,000 square metres of production space to meet rising demand for data centre power and cooling equipment in the EMEA region. Over the next 18 to 24 months, the site will increase output of power, switchgear and thermal management technology, including liquid cooling and power systems built for high-density AI and high-performance computing deployments. The expansion is designed to turn Nové Mesto nad Váhom into what Vertiv calls an integrated manufacturing and technology campus, combining engineering, operations and production under one roof. Key figures from the project include: * Around 22,000 square metres of new manufacturing space * An 18-24 month build timeline * Hundreds of new roles expected between 2027 and 2029 * Increased capacity for power, switchgear and thermal management equipment * A focus on liquid cooling for AI and high-performance computing workloads Part of a wider EMEA manufacturing push. The Slovakian investment follows a series of recent expansions at other Vertiv manufacturing facilities, part of what the company describes as a long-term growth strategy tied to demand from cloud, enterprise, colocation and AI customers. Reducing time-to-token. Paul Ryan, President of Vertiv in EMEA, says the expansion responds directly to customer pressure to deploy AI infrastructure faster. "As AI and other critical digital applications increase in the region, we continue to invest in our manufacturing capabilities across EMEA," he says. "The expansion of Nové Mesto nad Váhom will enhance its ability to support customers deploying increasingly critical digital infrastructure while further strengthening its capabilities for next-generation AI and high-performance computing applications. "As organisations accelerate AI adoption, speed of deployment has become a critical competitive advantage. "Reducing time-to-token, the time required to move from infrastructure deployment to business value generated by AI workloads, is becoming a key priority for customers. "This investment further strengthens Vertiv's ability to help bring critical power and cooling capacity online faster and at scale." Jobs across engineering and operations. The project is expected to create hundreds of new roles between 2027 and 2029 across manufacturing, engineering, operations, supply chain, quality, technical and leadership functions. Chris Hales, VP operations EMEA at Vertiv, says the campus is intended to bring people and technology together at scale. "Data Centre Magazine envision Nové Mesto nad Váhom as a world-class manufacturing campus where people, technology, and innovation come together to serve some of the most technically advanced customers and demanding applications in the market. "This investment will strengthen our industrial capabilities while creating an environment where talent can grow, innovation can flourish and operational excellence can thrive." Technology partners shaping Vertiv's roadmap. Vertiv's expanded manufacturing capacity sits alongside a set of technology partnerships that inform its power and cooling designs heading into 2026: * Collaborates with Vertiv on physical infrastructure and reference designs for AI factories, integrating digital twin modelling and thermal management blueprints into joint engineering work aimed at supporting accelerated computing deployments. * Partners with Vertiv to deliver combined on-site power generation and powertrain solutions, addressing high-capacity grid constraints that increasingly affect data centre operators seeking reliable power supply for dense AI deployments. * Co-develops advanced thermal management systems with Vertiv, including hybrid liquid and air cooling units designed to support rising rack densities across data centre facilities. * Collaborates with Vertiv on flexible "Bring Your Own Power & Cooling" infrastructure deployment models, giving operators alternative routes to secure power and cooling capacity for new builds. Company Portals
Vertiv expands data center kit manufacturing capacity in Slovakia. Will add 22,000 sqm to power and cooling factory September 28, 2026 Vertiv is expanding its manufacturing facility in Slovakia, giving it more capacity to produce data center power and cooling equipment. The company plans to add an additional 22,000 sqm (236,806 sq ft) to its Nové Mesto nad Váhom campus, located in western Slovakia near the border with Czechia. Set to be carried out over the next two years, the expansion will increase production capacity for power, switchgear, and thermal management technologies, including advanced liquid cooling and power solutions designed for high-density AI and high-performance computing applications, Vertiv said. "As AI and other critical digital applications increase in the region, we continue to invest in our manufacturing capabilities across EMEA," said Paul Ryan, president of Vertiv in EMEA. "The expansion of Nové Mesto nad Váhom will enhance our ability to support customers deploying increasingly critical digital infrastructure while further strengthening our capabilities for next-generation AI and high-performance computing applications... this investment further strengthens Vertiv's ability to help bring critical power and cooling capacity online faster and at scale." According to Vertiv, the project will create "hundreds" of new jobs across manufacturing, engineering, operations, supply chain, quality, technical, and leadership functions between 2027-2029 "We envision Nové Mesto nad Váhom as a world-class manufacturing campus where people, technology, and innovation come together to serve some of the most technically advanced customers and demanding applications in the market", said Chris Hales, VP operations EMEA, Vertiv. "This investment will strengthen our industrial capabilities while creating an environment where talent can grow, innovation can flourish, and operational excellence can thrive." Vertiv, which has seen demand for its products rocket during the AI data center boom, also operates manufacturing facilities in Croatia, Ireland, Italy, Malaysia, Mexico, and the US. More in cooling.